New app is terrible

I agree new app is completely a mess and very disappointing. I tried to use my Plex plug in which sees my music, but it only plays a song at a time. I can’t opt for popular songs of an artist album collection or anything like that. I can say shuffle all my music albums and that played a song, but hard to say if it would have worked beyond that I didn’t test as that isn’t my preferred use case.  On top of that my main screen didn’t update as the song changed and was stuck even when manually changed to play something else.  
I have heard there was beta testing performed, but this doesn’t align with any software testing I have seen.  Especially with a new app with such huge changes, It should have been fully tested using regression verification of all features. Considering the number of issues being reported I call bs those steps were performed at all. Heck it almost seems like a non Sonos user/developer was behind this code development and lacked product knowledge and or isn’t a user themselves, which seems necessary to be successful.  It just seems like a bunch of interface options that don’t work or are unrealistically limited.  
I personally expected to not like the new app at first. Considering I was so comfortable with the older version, but this new app is just garbage. If all features worked or were improved I would have been open to using it and cast my opinion down the road. This would allow me to adjust and then give it a fair chance once I become comfortable with it.  
 

To some extent my speakers are now dust collectors as I can only perform limited functions vs what I typically use my Sonos for.  Sonos really dropped the ball this time with the new mobile app and I hope it is fixed soon. 

Dear Ms. Maxine Bouvat-Merlin,

Alissa Heinerscheid called.  She said keep up the courageous work you’re doing.

Sorry Sonos - huge fan of everything you've done over the years - until now. The new App is a huge step backwards from the predominantly excellent previous version. I now spend more time navigating the app than listening to music, I usually settle for 'Something’ to listen to rather than what I initially 'wanted' to listen to and to cap it all the app is very ‘buggy’. Either nothing is shown as playing or the previous steam remains while something completely different plays!  Please either fix this abomination or revert to the previous version until you DO fix it. Thank you in advance

PURE CRAP

I’m a software developer. How did this app get through QA? Literally the worst app update rollout I’ve ever witnessed. It’s not even functional.

Has to be some weird disconnect between product owner/dev team, UX team and management. It’s bizarre that this was released. A slight tweak to the old app would have been sufficient. I cannot even use my system now. The design wouldn’t be so terrible if it actually functioned. Sometimes I’m scared to turn something because I know I won’t be able to turn it off. Half the time, it won’t come on in the first place. Switching songs on the fly is not user friendly and doesn’t work properly 80% of the time. Either it doesn’t play, plays but screen freezes on another song, becomes unresponsive, etc. 100% of the time it NEVER simply plays seamlessly. Did nobody test this?

I’m always one for positivity and Sonos should be applauded for continually striving to improve their offering at no additional cost to their users however in this case they seem to have lost their way a little and rushed this out before its fully formed. Hopefully the product team monitor these forums and are ‘on the case’ to improve things as quickly as possible.

In the meantime does anybody know if it's possible to ‘downgrade’ your app back to the last ‘working’ iteration? If so, how?

thanks

This is a disaster. I usually stream from my iPhone to one of my speakers and from there on to any other speakers throughout the house. This used to be very intuitive on the old app. In the last two days I only managed to get all spakers to play my streamed music once…

Am I missing something here?

I actually tried to use app since it was updated this week. I see nothing working that didn’t before, 0 improvement. 
so I tried to not use Plex plug in since that totally is one song at a time or by album and choose a stream service. I grouped my desired speakers and to my amazement there was no obvious way to do group volume I had to do each speaker individually. What the hell is going on with this app it is an absolute piece of crap, I just can’t understand how this even got deployed to the public much less all the hype they pushed in advance. This can’t be the same set of individuals that developed the previous app versions, the variance is too profound IMO.  I have been a Sonos fan for 10-11 years now and my boat is taking in water with this disaster of an app. If I weren’t so monetarily tied to the speakers I would consider a competitor this is a total dump taken on customers heads and it was avoidable and unnecessary. A bug is one thing but the whole app is a bug. 

I’m not against being positive but no one should be applauded for knowingly doing slipshod work. Or accidentally doing bad work. The developers should feel bad about what they released. To date, they have only demonstrated hubris.

And, while you can downgrade on Android, they have somehow removed the app’s access to certain features (e.g. network management).