Contributor I

New app is terrible

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Don’t upgrade to the new app! The UI is not intuitive and functions that I used, like the sleep function are gone. It’s difficult to play from a streaming service. Couldn’t believe that things could get worse, but they have. The first few years of using Sonos were great, but the last couple of years have been plagued with problems. Don’t understand how they expect to sell products when the app is so flaky and you need to use it to play anything. They should have done more user testing before going live.

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Clfy

Enthusiast I

New app is useless since the upgrade I have been using a third party app which is now much better

What are you using?

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Clfy

Enthusiast I

It’s a disaster of an “upgrade”. Can’t see what’s playing half the time, it’s unresponsive, navigation is not at all intuitive. For a company that was so far ahead in this field, and had much love and respect, it’s hard to believe they develop this kind of rubbish and consider themselves “courageous”.

On Android, 1/2 the time it cant find my system ... this feels likevit was rushed out, incomplete, improperly tested for some obscure marketing reason ..

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Clfy

Enthusiast I

Don’t upgrade to the new app! The UI is not intuitive and functions that I used, like the sleep function are gone. It’s difficult to play from a streaming service. Couldn’t believe that things could get worse, but they have. The first few years of using Sonos were great, but the last couple of years have been plagued with problems. Don’t understand how they expect to sell products when the app is so flaky and you need to use it to play anything. They should have done more user testing before going live.

Sure, i just got back from holiday and all my devices had been upgraded, the new App is obviously broken so I tried to go back but the previous version is not available on the App store ... WTF .. this feels like marketing dictating to the techs .. fastest way to get me to dump Sonos ... there are options but its not my preference due to cost and other factors

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Clfy

Enthusiast I

I’m a software developer. How did this app get through QA? Literally the worst app update rollout I’ve ever witnessed. It’s not even functional.

Totally agree .. I've been around software for years and it seems now that people can wave the DevOps flag in front of exec to ".. get new features out faster and cheaper.. " , then stuff it up, not implement the right processes and blind side the exec to produce rubbish like this

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Al850n

Lyricist I

Phew. I’m not going mad. Yes the app is appalling. The old one was getting slower and slower - so I’d hoped the new one might fix responsiveness issues.

Instead, I get the intern’s brain fart.

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Darknoiz

Trending Lyricist I

aargh! F*** O** Sonos , i just want to use my speakers quickly and easily , even simple actions are confusing and hard to figure out , really p*ss*d off - I just want to listen to music , I didn’t ask for your rubbish update , given an option to revert back to the old version.

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phillydog

Lyricist III

Don’t upgrade to the new app! The UI is not intuitive and functions that I used, like the sleep function are gone. It’s difficult to play from a streaming service. Couldn’t believe that things could get worse, but they have. The first few years of using Sonos were great, but the last couple of years have been plagued with problems. Don’t understand how they expect to sell products when the app is so flaky and you need to use it to play anything. They should have done more user testing before going live.

The whole thing is a mess!! Those people in Sonos should be ashamed and work 24/7 to sort this out and get the app working as we the customers need it to be! I spent all afternoon trying to get it to play my music on my speakers and at one point nearly gave the speakers away to a charity shop!! Just so exasperated now by its uselessness Grrrrrrrrr !! 😣

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Revere

Lyricist I

The worst "upgrade" ever. Has eliminated all the functionality I appreciated about the system. It is really slow. Even when it finally wakes up, it often can't find my speakers, even though third party apps like Spotify have no trouble, and it apparently doesn't like more than one speaker to play the same thing at the same time. Each window takes a long time to load, and it's missing the alarm and sleep timer! It is also missing the numerical marker over the volume bar on most screens, which makes it difficult to control volume in rooms that you are not currently in. It's so clunky that my family members think that it doesn't work at all anymore and have given up trying. So frustrating when I have enjoyed my Sonos system for years!

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Flalo

Enthusiast I

Don’t upgrade to the new app! The UI is not intuitive and functions that I used, like the sleep function are gone. It’s difficult to play from a streaming service. Couldn’t believe that things could get worse, but they have. The first few years of using Sonos were great, but the last couple of years have been plagued with problems. Don’t understand how they expect to sell products when the app is so flaky and you need to use it to play anything. They should have done more user testing before going live.

Is there a way to revert back to old app for iPhone? New app is borderline worthless

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cogancorp

Lyricist II

OMG, the new Sonos Android mobile app update 80.00.05 is horrifying and beyond unacceptable. The app auto updated and nothing works. My playlist disappeared and 90% of my favorites do not work and the interface is unusable. I reloaded the old app version and Sonos recently disabled it forcing me to update to the new version. Because the new mobile app is unusable we are forced to control our Sonos system with the Windows app. Guessing they will also screw this one up soon. I attempted to call technical support twice and waited for over an hour an half with no agents picking up.

I am amazed that a 1.7 billion dollar public company would inflict this kind incompetence and garbage on their users. I have been a dedicated Sonos user for for 15+ years and for the first time I am looking for Sonos alternatives on-line.

Beyond pathetic! Patrick Spence, are you trying to lose customers? Fix this now or allow users to use the old interface.

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