Contributor I

New app is terrible

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Don’t upgrade to the new app! The UI is not intuitive and functions that I used, like the sleep function are gone. It’s difficult to play from a streaming service. Couldn’t believe that things could get worse, but they have. The first few years of using Sonos were great, but the last couple of years have been plagued with problems. Don’t understand how they expect to sell products when the app is so flaky and you need to use it to play anything. They should have done more user testing before going live.

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J

Jaysonb

Lyricist II

SONOS lease fix this? I hate that I cannot adjust the volume individually for all my speakers without moving through three screens.

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Redleecr7

Lyricist I

Worst upgrade ever definitely don’t upgrade it has knackered my Move which won’t update or connect to my system I am deleting the app and going back to the old one which wasn’t awesome!!! Shame there app isn’t as good as there products!!!!!!

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SwizzleStick

Lyricist I

Thank God it’s not just me. I thought I was just getting old and missing something. Lol.

100% agree the new app upgrade really stinks.

My guess is that the sales and marketing departments at SONOS are bored and dictated this upgrade because “they know what’s best” when it comes to effective and engaging app interface. The SONOS UX and Interface designers probably all knew this was going to be crap show.

Since I first purchased SONOS I was a strong advocate and always recommended the system.

Ugh, not so much now.

FIX THE APP!! It’s not brain surgery.

Park your egos and chips on your shoulders and do it right.

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Tinker_tech

Lyricist I

OMG this app is dreadful. Have to restart is multiple times because it’s not connecting to my network. Then it suddenly does. Volume controls are intermittently responsive and slow to react if ever. Play history is not updating and even when it “works” if I let it sit for a few minutes it loses connectivity and I have to restart the app again. Did this go through ANY testing prior to release? Or did it just get pushed out because Bose recently updated their app and people freaked?

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Paco2024

Lyricist I

Don’t upgrade to the new app! The UI is not intuitive and functions that I used, like the sleep function are gone. It’s difficult to play from a streaming service. Couldn’t believe that things could get worse, but they have. The first few years of using Sonos were great, but the last couple of years have been plagued with problems. Don’t understand how they expect to sell products when the app is so flaky and you need to use it to play anything. They should have done more user testing before going live.

Where is Sonos responsibility to their customers? We need answers NOW!

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Makkc

Lyricist I

New app is awful. Bad mistake to upgrade and then found and agree with all the comments here.

Can’t search my music library or queue music. App is Ffing useless and a massive backward step. Seems like they only cater for streaming services now. What a rip off.

I pretty much only use it for my TV now.

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4

40milesofbadroad

Lyricist I

It is scarcely believable that anything could be worse than the previous app. So atrocious that it is scarcely believable.

Can’t use either Spotify or radio

Next refresh won’t be Sonos

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Rhonny

Prodigy III