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Contributor I
May 10, 2024 12:16 AM UTC

New app is terrible

Don’t upgrade to the new app! The UI is not intuitive and functions that I used, like the sleep function are gone. It’s difficult to play from a streaming service. Couldn’t believe that things could get worse, but they have. The first few years of using Sonos were great, but the last couple of years have been plagued with problems. Don’t understand how they expect to sell products when the app is so flaky and you need to use it to play anything. They should have done more user testing before going live.

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61 replies

Lyricist III
Jun 20, 2024 2:24 AM UTC

What have they got against Pandora?  App doesn’t show what is actually playing on my system.

This “upgrade” is absolute CRAP!

How do we send messages to actual decision makers in company?  They need to know what a FU this is.  Who owns Sonos?

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Contributor I
Jun 20, 2024 11:35 PM UTC

I am extremely unhappy with the new app I probably have about five to $10,000 worth of Sonos equipment. The app with the gold icon was great. It was stable and solid and it actually worked now the new app with the black icon is absolutely terrible. It doesn’t connect I have to reboot in order for anything to happen. I can’t switch from room to room easily. I get an error message saying can’t connect right now. I’ll try again later. I just don’t understand. I have something this expensive is this terrible? I’m iso disappointed, please Sonos fix this app. I’m wondering if you are reading these community posts because if you were, he would fix it and you wouldn’t put out software that actually doesn’t work.

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Lyricist III
Jun 21, 2024 12:29 AM UTC

I emailed yesterday the CEO of Sonos, Patrick Spense.  Sonos, as you may know, is owned by a group of equity funds.

I’m not sure if Mr Spence even sees this email account.  And who knows at this point if he is even aware of the dissatisfaction with the new interface, or has any involvement is these type of decisions.  I’ve not received any reply yet (which I requested).

It seems to me that this “upgrade” is all about selling Sonos product, especially their music stream.

Very little focus on the experience of long time users with physical system issues.

I wish I could go back to the previous app, though it was nothing to brag about, but at lease I’d figured out how to use it.  Anyone know how to do that?

Moderator Note: Modified in accordance with the Community Code of Conduct.

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Lyricist III
Jun 21, 2024 12:31 AM UTC

BTW, I called Sonos support a few days ago.  The automated system told me a 5 hour wait, so of course i hung up.

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Lyricist III
Jun 21, 2024 1:22 AM UTC

Ok, Mr Spence certainly aware of dissatisfaction.. He just sent out a press release.  He’s standing by his upgrade product.  His alternate reality.

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Airgetlam
Jun 21, 2024 2:01 AM UTC

Can you link to this just sent out press release, please? I’ve not seen anything released since he talked to Verge, over a week ago. 

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Bruce
Lyricist III
Jun 21, 2024 2:06 AM UTC
Airgetlam
Jun 21, 2024 3:05 AM UTC

That’s from May 22. I wouldn’t consider it ‘just sent out’. Today is June 20. 

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Bruce
Contributor I
Jun 26, 2024 6:34 PM UTC

Yep, just to add another dissatisfied customer note…

I've now got an expensive Sonos system which won't allow me to search through my albums, and won't allow me to put more than one album in a queue. 

This on top of the usual "Looks like your not connected to your Sonos system"  nonsense which it puts up at every opportunity. 

I just want to play music reliably through my speakers Sonos. Your new UI is very poor. 

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jgatie
Jun 26, 2024 6:48 PM UTC

Yep, just to add another dissatisfied customer note…

I've now got an expensive Sonos system which won't allow me to search through my albums, and won't allow me to put more than one album in a queue. 

This on top of the usual "Looks like your not connected to your Sonos system"  nonsense which it puts up at every opportunity. 

I just want to play music reliably through my speakers Sonos. Your new UI is very poor. 

 

“Play Next” and “Add to End of Queue” were in 80.02.07 (Android), 80.02.04 (iOS) released on 6/4/2024.

https://support.sonos.com/en-us/article/release-notes-for-sonos-software-updates

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