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… think it’s a bit insulting to receive emails from Sonos, offering discounts/credit for new kit?

I, for one, feel I am not inclined to give them any more money until they’ve restored all the missing features I used to enjoy and I have confidence they’re not going to make life so hard in the future.

Yup 100%. I have a mail filter: Sonos.com>Trash. Or less aggressive filter no-reply@con.sonos.com which is where most (all?) marketing emails come from. 
 

Gonna be a long time if ever I spend more money on Sonos hardware. 


Easily remedied:

https://support.sonos.com/en-us/article/disable-promotional-emails-and-in-app-messages-from-sonos