Talk Sonos Products

How do I get Trueplay to retune on my Beam gen 2 with Sub gen 3 using iPad latest iOS? I've tried restarting, resetting and reinstalling. I want a refund. This new app seems to be absolute garbage. It's so unintuitive and buggy and support is offline. 

I cannot play my iTunes music library on my Sonos - it has disappeared. 

Obviously you Sonos people don’t know how to “Beta” an app before you roll it out. At least 10 hours on the phone only to reset the Unit to work and only to fail the next time.  When is the fix gonna be ready, before summer is over???  so unsatisfied 

The Sonos S2 controller on my Mac lost access to my music library about a month ago.  From that point forward, I’ve been unable to play music fom the music library on Sonoma 14.5 without disabling my firewall.  My music is stored in the standard “Music” folder and it plays fine if the firewall is turned off.  The Sonos app is listed as “Allow incoming connections” in the firewall settings.  I’ve followed the straightforward advice in this Sonos page that I found, but no dice.https://support.sonos.com/en-us/article/configuring-macos-firewallI’ve downloaded the latest Sonos controller.  That doesn’t eliminate the problem.  I’ve been using Sonos for over 10 years without encountering this problem.I had an online chat with Sonos support several weeks ago.  They looked at a diagnostic they had me upload, and then instructed me to call Sonos support.  I did so, and they gave me the “turn your firewall off” solution after an hour on the phone.Can anyone advise how to overcome this problem? ….

With the new Sonos app it is almost impossible to get the system to stop playing a station in one room and start in another. I cannot get it to stop in the first room, it just keeps playing or linking the two rooms WHICH I DO NOT WANT.I keep getting the frustrating message “Something has gone wrong”, no more details, over and over again.COME ON SONOS DEVELOPERS, SURELY YOU CAN DO BETTER THAN THIS!

Comment fait on pour ajuster la distance des enceintes surround avec la nouvelle application ?Avec l'ancienne application on pouvait le faire.… Moderator Edit: Google Translate- How do we adjust the distance of the surround speakers with the new application?With the old application we could do this....

Does anyone know if today’s update fixes the bug of the latest update that does not allow Ports to be connected to your system?

Hello! I have my new construction home prewired ceiling with 2 speakers  on living room and two in basement. I have volume knob on each floor as well. Will one AMP suffice? I just want to be able to turn the volume down in basement while I’m playing in the livingroom. 

I’ve been a long time user both at home & office. The new upgrade fails miserably!!!!  The previous version equalizer was easy to use & change in milliseconds. The new version is way too challenging. Secondly some of my playlists won’t work & I receive a trouble message with no suggested solution. One giant step backward for what was once a fairly simple app. Do better!!

Sonos have absolutely ruined the experience. The software updates are absolutely trash, I spend ages waiting for the app to load and have connectivity issues as the Sonos speaker can't be found even when logged into the app. Why have they ruined the software and ruined my experience. Thanks sonos for destroying your software and making it so hard for users to even play there music through your speakers now. Great job 👍

Given the aggravations folks are seeing with playlists going missing and not being recoverable it would be good if the Sonos App could export/import some of the internal data, playlists, stations, favorites and anything else that would be useful.This would also be handy for folks having to Factory Reset their devices.

Is it possible to conect earphones  (Tolv or Power Beats) to Beam by Bluetooth?Thanks for your answers.IgnacioK

Hello,this is once more the request to change the Home settings layout. Right now the order is Name Products Sound Home Theater Voice Hardware How often do you change the name or add/remove products? I guess almost never. How often do you change the sound settings? Me, quite often. Therefore I suggest the following order (moving the sound settings to the topSound Name Products Home Theater Voice Hardware  I assume that this will help a lot of people and improve the UX experience. 

The new Sonos app is missing the sound settings shortcut in the play screen. The play screen is the screen showing the music title, progress bar, play, skip forward/back, volume,….The previous version had a link to change the settings of the used speaker systems. The button on the bottom allows to turn on off additional systems but there are no sound settings like EQ, balance. It would be great to include other sound settings as well like surround, height, sub.

How long will we have to live with the problem : "Sonos was unable to add the music folder (913)" ?????????

This is really ridiculous.  Sonos...WHY would you harm your brand like this?  When I try and use your app, I get a default to a System Settings page that says it cannot find my system.  That’s it.  Mic drop. p.s. I have Sonos set up at both my primary residence and my cottage...same experience at both.

Yes, this is one more thread about the new app, hooray!I’ve noticed recently that the battery life of my phone has decreased. I used to sustain a charge for six days, but it is down to five. (My Moto53g has a 5000 mAh battery, and I have things like GPS turned off.)Obviously, there can be many reasons for this, but when I checked last night what has been taken battery, the Sonos app topped the list with 24%, before Poweramp with 11%. To note here is that while I’m working, I mainly listen to music from the phone, although I work from home.I surely have permitted Sonos to be active in the background, but I find it ironic that it consumes this much power, when ever so often I open the app it says that it can’t find any system, and it takes it while before it finds it again.

Hello! every time I open the new app it states ‘turn on Bluetooth to allow ‘sonos’ to connect to accessories’ is there a way of turning this off? I don’t want Bluetooth connected on my phone all day and this message appears every time.    

Many new and long-standing Sonos users have been disappointed by the recent Sonos “app overhaul” [released May 2024]. For many this update is a step backward from what they have come to expect from Sonos OR even makes their system unusable in any meaningful way. As Sonos users have been left without any real alternative (and no music), this poll asks Sonos to make the old app available again as a backup without delay.  Moderator Note: Modified in accordance with the Community Code of Conduct.

Sonos software on Andrioid is pure garbage.  Absolute TRASH.  Crashes nearly every day.  But funny...on my other cell phone, also Android, I can play Spotify music easily using office wifi.  So if you ask Sonos about this problem, they say “Well it’s a problem with your office wifi”.  Nope...works great.  The s****y software doesn’t.  Moderator Note: Modified in accordance with the Community Code of Conduct.

Hi - since the new app upgrade I am unable to add any songs to an existing playlist when I tap on ‘now playing ‘nothing happens now … beside search button isn’t there so both instructions from the user guide do not workplease advise what I need to do thanks lesley 

I have been able to add a Sonos Port on a recent firmware version using the new v80 App (iOS). However, a second Port that was on a much older firmware version can simply not be added. I have also been unable to add a Sonos One (also on older firmware) - in this case the speaker is partly added to the system but then the mandatory firmware update fails during the setup process. I have tried this on: (1) Different networks. (2) Wired and wireless. (3) On my existing and a new Sonos account.I tried to downgrade to S1 to attempt updates this way - but the downgrade option has not been developed for v80 App and is not listed on the roadmap (so I assume this will take some time).Has anybody been able to find other workarounds? Sonos customer support is uncontactable due to all the App issues resulting in customer service being overloaded but it also seems that customer service just blames the Wi-Fi network which cannot be the case for me as I tried this on two networks.

Hello,I am experiencing difficulties with the Trueplay calibration of my Sonos system. Here are the details of my setup and the issues I have encountered:**Configuration:** - Sonos Beam 2 - Two Era 300 configured in surround mode 2 iPhone used for calibration - Linksys Hydra Pro 6E router with repeater Linksys VELOP Pro 6E (disabled for testing) - All devices are updated to the latest firmware version**Issue encountered:**Individually, the Trueplay calibration works correctly on the Beam 2 and on each Era 300. However, when the Era 300 are configured in surround mode with the Beam 2, I am unable to start the Trueplay calibration.**Additional details:**- The Era 300 automatically connect to a WiFi network created by the Beam 2. I have attempted to disable the WiFi on the Beam 2 so that all devices connect to my main network, without success.- I have reset all devices multiple times and tried different network configurations (with and without repeater).The only thing I haven’t tried is c

I have Sonos speakers dating from 2013 - 2017, Play 1, Play 5, and sound bar.  Looking for recommendations on the best compatible turn tables and connection configurations.  Thank you 

Every Sonos speaker in the house blocks Airplay streams and requests an AirPlay Password whenever Airplay Require Password is enabled on the Apple TV or in the Apple Home app.Once the password is enabled, Airplay works well with Apple devices but not with Sonos devices. No Sonos speaker is affected when the AirPlay password is disabled on Apple TV or the Home app. They continue to request the Airplay password.Resetting each Sonos speaker individually is the only thing that appears to solve the problem.Has anyone encountered this issue?(I've attempted to call Sonos, but the line keeps cutting out; case number 04688582; diagnostics 726588139)