Talk Sonos Products

Hello everyoneYesterday I managed to get My Library (the My Music folder on my Windows 10 desktop) to be recognized and connect to the new app. Today it seems to be working well on all my speakers and using Desktop and Android phones to control.It could be something Sonos has done. Not sure. I added Sonos as an authorized sharer of the My Music folder in Windows. That hadn’t worked in the past but did yesterday. Prior to that I had no access to My Library and the work around suggested by Customer Support didn’t work.  My next priority is being able to edit the queues.Lets see what happens.

Updated app is horrible. Why change something that works? Disappointed in Sonos for this move. Time to move on of things don’t change 

I have an amp and my backyard speakers connected to it. They are the type that spike into the ground and I also have the backyard sub. All of a sudden, I get really low volume on the speakers and a ton of base. Any idea what could be causing ? In Spotify I have the volume fully up  Moderator Note - Recorded and removed diagnostics from post.

My problem is the reverse from the original question in the Sonos community that I found while trying to research the issue, “I can play to my neighbour's Sonos system via Airplay but I'm not on their wifi - should I be able to do this?”My neighbor deliberately connected his speakers to my Sonos and he is also able to play my own iPad music through his speakers. If try to play my own music on my iPad and if he has his system turned on, my music will blast out loudly through his system. He can turn the volume up or down and can turn off My Music on my iPad. One day a couple of months ago, he took his laptop into the kitchen (directly above my kitchen) while I was listening to music on my Sonos in the living room. He was tapping keys for several minutes.  It was then, a few days later, that problems began for me with my own music. I first had cheap Bluetooth sleep headphones and one night all of a sudden, the music that I was listening to on my iPad was turned up very loudly in my ears b

Muy malo el nuevo sistema Sonos App deseo que le pongan fin a todos los cambios de criterios para escuchar música. La nueva app es muy lenta y no me permite poner música a continuación. Tienen que rodar cabezas con lo hecho. no cambien las App s. !!! Moderator Note - Translation by Google:The new Sonos App system is very bad. I wish they would put an end to all changes in criteria for listening to music. The new app is very slow and doesn't allow me to play music next.Heads have to roll with what has been done.do not change the Apps. !!!

I used SONOS two days ago. Suddenly it says it can’t find either of my speakers on my WiFi system. WTH?

HelloI know many are disappointed that the coming Sonos Ace headphones will not act as a “room’ in the Sonos ecosystem. However, there is a plausible explanation that may apply to a limited number of Sonos users. More on that later (see Side Note).Also at launch the Ace headset will only receive TV audio (no music audio) from an Arc soundbar to be followed by the Beam (Gen 1&2) and possibly the Ray. But perhaps the biggest disappointment is that they are Bluetooth for everything else audio (or could they be more later on) 🤔Sonos may have a plan that will make the Ace more promising in the future through the incorporation of the Bluetooth 5.4. codec. Bluetooth of any sort is considered a short range connection. However Bluetooth 5.4 would appear to open up new possibilities such as:Bi-directional Communication * Improved lockout of outside interference which causes signal loss Increased data security  Longer range/penetration for a more stable connection **I have included a few lin

i need to vocalize myself regarding then new sonos app. I like it, I accept it and I feel hope for the webapp, that indicate modernization for the desktop app. But, when the app was push onto me, I accepted the change as it gave me hope there was a reason for…and that reason would be the Sonos Ace headphones. Now, I am left confused and a bit unsettled. The app did not seem to have anything to do, and will not have anything to do with Ace. What is the point of modernizing the controller for the eco system, if it is not an eco-system. I wanted to enjoy the app as main player for my music, but now this seems to be instead some classical corporate silo thinking. What is going on!?

10 years+ user, Beam, 2x S5, 3 x S1 and two Symfonisk lamps.So, after 15 minutes of looking, I still cannot get music playing in my office.Also getting mysterious ‘Unable to Load - Some Information is missing from this content’ message. There is nothing there I can act on …. WTF The new App seems set up to follow the steps of some hypothetical user, not an actual Sonos user.Honestly, until this gets clearer, I can no longer recommend Sonos products.  

How to downgrade to the last working verion? The new one is obviously still a BETA 0.001 Version 

Can someone explain to me a use case where you would wear headphones but have other music/video on at the same time for you to consume and what the actual benefit would be. Please do it like I am 5 years old. 

I haven’t talked to anyone that doesn’t hate the new app. A dozen friends and it’s hatred only. No middle ground.  I haven’t gone through this forum, but my main problem is this: I have music playing on “patio” and and when I change music, it ALWAYS plays the new selection on “basement.” It appears to be bc it’s the first alphabetical selection. Unfortunately basement is a playbar that has tv on, so I have to apologize to someone, deselect basement and deselect patio (or any room). Every time. Awful update.   

Newb here, so this might be a dumb question. If I buy a heavily used Sonos Amp, will it sound just as good as a brand-new Sonos Amp? Another words, does the Amp wear out over time in terms of the sound quality it provides?

I chose not to update after reading all the bad press. Decided to wait until SONOS would have fixed things. Just now I discovered that the SONOS app on my iPhone had updated ALL BY ITSELF. To me that is unacceptable, it’s a total mess now, can’t play my music library (although that feature was already missing since last week), can’t find my favourite radio stations, alarms etc.. Besides that, it is all totally counter-intuitive. Cannot believe SONOS forces this update on us. This is NOT OK SONOS. Has this happened to others; having update installed without giving permission???

Hi, with all of the fall-out from the new Sonos App Launched on 7th May, I’ve had an idea which would certainly address many people’s concerns regarding the new user interface and problems which people are experiencing regarding accessibility and usability. As Background I’m totally blind and a voiceover screen reader user on IOS, so my main concerns relate to accessibility of the new user interface. Would it be a possibility to have all of the functionality of the new app but with two different user interfaces (contemporary which would be the new redesigned app) and Classic (which would be the old app layout with tabs across the bottom and the same operation as before. In the settings menu, in app preferences the user could select the appropriate interface for them, Contemporary or Classic, and be presented with the app looking and operating in the way they want it. All of the functionality which underpins the new app and the firmwear on each device could be retained and the user coul

I can find this function on the android app (although unreliable) but not on the iPad app? Does it even exist?I Can’t find the words to say how much I dislike this app! 

I've encountered an issue with my Samsung QN75QN85AAWXXY TV, specifically when it's set to "Digital Output Format: Auto" and connected to a Sonos Arc soundbar. Despite trying various cables and confirming the TV recognizes the e-ARC connection as it should, the audio intermittently cuts out. This problem arises whether I'm watching free-to-air TV or streaming through any apps on the TV.Interestingly, when I switch the TV's setting to PCM, the audio dropout issue ceases, but this workaround significantly compromises sound quality since formats like Dolby aren't supported in PCM mode.I'm reaching out to see if anyone has experienced a similar issue or might have insights or solutions to suggest.

I recently had to replace my Roam unit with a new one. It setup in “my system” just fine and works great. The problem is that the old unit still shows in the app and I want to delete. How to do?

Adresse im Internet hat sich geändert Wie erfolgt die Aktualisierung  Moderator Note - Translation by Google:Address on the Internet has changed How is the update done?

I’ve been a Sonos user for over 19 years.I’ve been a Product Manager for over 15 years (manage a team of 75 people.)The new app is unimaginably bad.Honestly the only way to fix this is to fire your product management team.  

I came back from a work trip, and when I came home I noticed that Sonos needed some updates. So, I did. But now the widget of the android app is gone, but most annoying of all, I cannot use my music library anymore. I can update it, but I cannot browse it's folder sturcture, nor can I search it's contents. I have a huge library on both my laptop as on my phone, with songs that arent on Spotify. Main points:1. I have this music to listen to.2. Sonos has made it impossible to listen to.3. I'm now unsure what the advantage is of using Sonos, opposed to just plugging a mini-jack into one of my devices? So, Sonos, get your shit together, and make sure users can access their libraries again. And maybe, if your developers might have some time left, let them develop a widget. But without that library function all of my stuff will go right into the bin. 

App reinstalled because i could not get sound after attempting and failing to Trueplay and now i cannot get past the terms of use agreement . Allows me to select country but "accept" is still greyed out...any suggestions?

My “recently played” content no longer updates in the new v80 app. Is anyone else experiencing this bug? The new app is such a disappointment (as this is one of many issues) and has forced me to consider moving to Bluesound - the latest update has exposed serious organisational issues at Sonos that are unlikely to be rectified by the current management team. 

I own 2 homes with a Sonos system in each home. I have recently purchased a roam speaker and connected it to the Sonos system in 1 home.  Can I take this same speaker to the second home and connect it to that network without deleting the connection to the network in home number 1?

I am building a new house and trying to figure out the speaker situation in the entertainment room.  I want to make it look as sleek and minimalistic as possible, so was thinking about using the in wall/in ceiling speakers.  Given that it is a new build, I can still run wires wherever needed.  Just need some help or recommendations.  In general, what I as thinking was 2-3 (right, left, center) in ceiling speakers in the rear and 2-3 in wall speakers in the from (right, left, center).  Is this reasonable.  Would it be better to use an Arc instead from the front, or would it be even better to use an arc at the center and then two in walls as the front left and right?