Sub Audio option missing in options when using external aftermarket sub

  • 21 October 2022
  • 1 reply
  • 79 views
S

Not sure if anyone can help with this? I have a Sonos Amp connected to sonos one rears, aftermarket speakers and an aftermarket wired sub (REL).

 

I frequently find that when opening the SONOS app, the Sub Audio where you can adjust sub level and crossover frequency is missing but then appears after some time of music playback or when i repeatedly go back and forth between settings. At times it does not appear at all. Is there a fix for this?

 

The hardware functionality operates at intended but this missing menu issue is a fault I have experienced since I purchased the amp. I have tried to use the app on various devices (Pixel 6, Pixel 7 Pro, iPhone 13 Pro, iPad gen 4) with the same symptoms. 

 

Thanks in advance for any help with this. 

1 reply

Corry P
Userlevel 7
Badge +18

Hi @ss0089 

Welcome to the Sonos Community!

Do I understand you correctly in that regardless of what you see in the app, it makes no difference to the sound heard and the subwoofer plays as it should even when the settings are missing? If that is that case, then contrary to what one might initially assume, this might just be a communication issue between the app and the Amp, rather than some kind of subwoofer detection issue on the Amp.

The next time you can’t access the subwoofer settings, please immediately submit a support diagnostic and then, when convenient, post the given number here and I’ll take a look for you. Once you have submitted the diagnostics, please reboot your router by switching it off for at least 30 seconds to see if that happens to bring the subwoofer settings back in the app when the system is running again. If this does help, it’s possible you’ll just need to reboot the router a few times a year (which I recommend doing anyway).

You are welcome in advance.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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