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Question

systems not visible in app

  • June 15, 2024
  • 3 replies
  • 58 views

I have a new internet provider and changed router and wi-fi. While setting up the system, I have done the factory reset and the system connects to the wi-fi. I can use them true my air-play (they are visible there) but not visible in the SONOS app?? 
 

What to do?

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3 replies

Forum|alt.badge.img+18
  • Prodigy II
  • 2603 replies
  • June 15, 2024

Could you try going to Settings / Manage / Network / Update Networks?


  • Author
  • Contributor I
  • 1 reply
  • June 15, 2024

Not able to push “manage” since no system is set up in the app… just “create system” but since the speakers already are added, the app don’t locate them.. 

****** fab. 

 

Moderator Note: Modified in accordance with the Community Code of Conduct.


106rallye
Forum|alt.badge.img+18
  • 6584 replies
  • June 15, 2024

Or you could have changed the new WiFi credentials to the old ones…….

Always the best option unless you have security reasons to change WiFi settings.