Talk Sonos Products

Not counting prior issues/problems/up-down grades to the apps/equipment in the past.How many hours of your personal time have you spent trying to play audio/music from your Sonos whole-home-wireless-audio system with the new app?  4hrs + and counting here...YOU?

Hi.I already have 2 Sonos Roam speakers and I am considering buying a Sonos One SL. But I’m unsure if a can play music simultaneously on the three speakers. As far as I can find on google the Sonos One SL does not have the multiroom function - but the Sonos One has it. Is that really true?

These are the two music services I utilized the most on Sonos and they are gone? Starting to to wonder if I shouldn’t look for an alternative to Sonos as between the loss of streaming services and the garbage new App I am starting to wonder why I bother with this system. I can just mirror everything from my iPad to my stereo and get rid of all the expensive Sonos products….

After I lost the use of my I-phone controller to this poorly engineered “upgrade,” it appears my Roam speaker will not connect unless I “upgrade” the controller. I can run the rest of my system without it. Will this new requirement as of a day ago cause me to lose what functionaity I have? I have been using TuneIn streaming. Am I at risk to Sonos-only that you folks can charge for?

I want to downgrade my play 3 to S1 but in the Sonos 1 app I end up with thank you and you can upgrade to S2 and in the S2 app I cannot find the option downgrade to S1 as I follow the instructions on the website. How can I downgrade?

In the new app, LivePhish now seems to be working pretty well (or no worse than other parts of the new app).  I can mostly get playlists to work.  But I noticed that when you play an album it isn’t showing the album name (which is really the date of the show).  See screenshot. 

I have a arc system with sub and two ones as rear speakers. When playing music from smart tv apps, such as Spotify and watching music videos, I don’t get the best sound quality, like I do when listening to music through the Sonos app. I have found out that the arc system has two modes. One for watching tv, and one for playing music. When listening to music through tv apps, It will only play in tv mode, and you don’t get that good music sound quality the system is capable of producing. So I wonder why Sonos don’t have a manual “switch” for this?  I would love to have great music sound quality also when listening to tv apps and watching music videos.

Hi @Corry P / @Jamie A / @Sotiris C., so many issues with the new app and so many threads, that I don't know if this one has been discussed yet, so I would like to report it to be sure it’s on the backlog:I use Amazon Music and I listen mostly to their Stations. When I play a Station, the Station name doesn't appear on Now Playing, just Song and Artist names.In 16.1 and before it always appeared. Could you add it to the bug backlog, please?Thanks

Hi,I would like to know which generation of sub is it please?Note sure whether it's Gen 1, 2 or 3.Serial number starts with 1707xxxx (see pic) does it means it's been manufactured in July 2017?Many thanks in advance for your help. Moderator Note - Removed and recorded serial number

Aften updating to the new Sonos App, Lots of my favorits are gone or dosent work any more. I have had contact to helpdesk, but they couldn’t help. It’s still not possible to search for music! I have been very glad for my Sonos, but with no help and an App there doesn’t work. It’s still not possible to search across my music services. When are Sonos going to do something about it or fx. Roll this bad update back? 

Like many, I found the removal of the alarm functionality with the new app roll out really annoying. I rang SONOS and the chap confirmed it was a miss, but sit tight as they would release a fix.Since then there’s been two new versions/updates released, including one yesterday. But neither fixed my alarms. We have the new app on several devices and none work - thankfully I’ve the old app on my i-pad that works beautifully.To be specific; I can SEE all existing alarms (that i set via the old ‘gold’ app), i can access each one and make changes - but when i tap ‘save’ nothing changes. It also lets me start to add a new alarm, all settings, time, etc - but again when I tap save, the new alarm doesn’t appear.System wise, I’ve c.20 components across six rooms.I can’t get a straight answer from SONOS - given the above, is this issue supposed to have been patched and if so, it’s a ‘me issue’ and I need to try and find a fix or is the patch still pending from SONOS and we should sit tight?Any he

I would like to purchase a Sonos Beam and would appreciate your response. My room has an elongated shape, the TV and bed are opposite each other on the long sides and at the same time not in the center of the room. That is, there is a little less than three meters between them. From the soundbar to one wall it will be less than a meter, and to the other it will be a little more than three meters. Since Beam has side firing speakers, wouldn't it turn out that the sound goes not to the side wall, but to the opposite one? Do you think it’s even possible to buy a soundbar with side firing speakers given this room configuration?

I want to use Sonos Headphones while everyone else listens to Arc and surrounds normally. I need to improve my speach recognition so the sound does not have to be too loud for everyone else.  

I have recently purchased a pair of Sonos Ace. However, a couple of issues so far..The wear detection doesn’t seem to be working? It’s definitely turned on in the app. I’ve tried it on Spotify and Netflix yet the streaming still continues when I take the headphones off. Anyone else having issues? The noise cancellation/aware button on the headphones isn’t always responsive and you have to press it a few times before it acknowledges the change. Anyone having the same issues there too?Apart from those the headphone are fantastic and impressive sound quality and noise cancellation.

I am getting errors every time I use the new app to search for anything and nothing opens. My music provider is Napster Rhapsody who Sonos originally promoted when I first got the system  the new app is virtually unusable now - help!  

Since the last app update I can’t start a LiveOne radio from an android controller, I just receive the message ‘Something went wrong’However, I can:play an album from LiveOne from the Android controller start a LiveOne radio from the Windows and IOS controllerI tried to reboot everything, remove the service from the account, remove the app from the device, reboot the device … no success.Also, it looks like the ‘SLEEP TIMER’ was removed in the latest version - or let’s say that I can’t find it anymore.Any suggestion will be greatly appreciated :)  

So the new app sucks in many ways. Here's one. Now that the Alarms function has returned to the app, I find that the time picker to set the alarm time is horrible to work with. Tiny font, hair trigger scroll wheels. Olympic eye-hand coordination needed. Is it just me?

Hi,I have no power with Gen 2 sub. It isn’t the power point or lead issue. (I am an electrician). I have a 1st gen sub that is going strong so I think gen 2 sub’s have a power issue. Paying over $1000 for a sub that doesn’t last 5yr is pretty average.I had a move that the battery stop charging alsoI love Sonos. I have use there products for around 10yrs. I have play 1 x 2, play 3 x 2, play 5, playbar, beam, sub x 2, move and amp Over the last couple years I have experienced the most problems with the app (bugs/delays/app closing). Maybe Sonos needs to go back to there original scope of make a couple of amazing products instead of lots or average ones that can’t outlast their originals  Cheers

I've been using Ace for a few hours now. First impression:Setup was easy Sound excellent, including the bass Wearing comfort great Quality good, but not perfect (one ear cup not cleanly finished, volume control sometimes jams slightly) Battery life - as far as I can tell after a few hours - is good. Switching to the soundbar works easily Noise canceling mode great. Aware mode not, I hear rustling background noise (white noise). Signals when switching noise canceling mode do not sound differently enough, so you don't know which mode you are in when switching Quieter/louder/pause is needed more often than switching the noise canceling mode, so the reverse order of the two right buttons would have been better. Headtracking mode is great. But can be annoying when walking around, so a button to switch it on/off would be helpful. Perhaps an update could make this possible via the noise canceling button? Price is also ok if you take advantage of the 15% upgrade bonus for existing customers Th

I recently updated the app on iPhone for Sonos and I’m sorry to say it’s an utter car crash. The original app was excellent worked perfectly so I could link to my NAS and play music, use streaming. It was great. This new one is terrible. My NAS is inaccessible streaming start and stop is slow and uncontrollable. Could you please give us the option to role back to the original app, recall the frankly embarrassing app you have recently released, or release an update that fixes these problems. Looking at your forums, I’m not the only one who is less than impressed. Looking forward to your rectification. Kind regards Dom

Wie kann ich Songs aus der Sonos Favoriten Liste zur vorhandenen Playlist hinzufügen? Moderator Edit: Google Translate- How can I add songs from the Sonos favorites list to the existing playlist?

Why would I want to buy any Sonos products, if the app doesn’t work for your products? Or is that you don’t care? 

Does anyone know how long the connect amp two will be supported. Was thinking about purchasing one secondhand. 

Plenty of bad comments concerning the New S2 App out there. In order to provide a balanced opinion. Are there any users that? :-Have it working in all respects. Prefer the new to the previous S2 Version. Do not regret upgrading to the current version.