I just purchased a second Amp to use on our outdoor speakers. Both amps work independently, but when I try to connect them via the (new?) app on IOS, I get the message "Unable to connect. Try again later". I've followed all the suggested solutions given here on this forum and am now in the queue for a live person. Any other suggestions? Both amps will play music, they just won't sync up. Thanks!
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This was posted by a Sonos employee to troubleshoot this when it’s a login/account error. Worth a shot I guess
1) Uninstall the Sonos App.
2) Visit sonos.com in the mobile device's primary browser and log out of any logged in Sonos accounts - if applicable.
3) Reboot the Mobile Device.
4) Reinstall the Sonos App and attempt the setup and update process again.
optional step 5 for iOS only) Clear the App Cache
* Navigate to Settings on the iOS Device, then visit General > iPhone/iPad Storage > Sonos > Delete App
* Reinstall the Sonos App from the App Store
**UPDATE*** I reached customer service, the rep had me update my newest Amp and they were able to connect! Music can now play on both sets of speakers if I choose.
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