I have a sonos system and recently changed to Starlink (router does not have ethernet port). I had it working fine but after being away had to change the password on starlink wifi and now move won’t connect to starlink at all. I have tried what sonos advises and it finds the move, gets it ready, finds the starlink network, I put the password in and then at the last hurdle when it is connecting (it says verifying network info for starlink) it says “something went wrong - we ran into a problem connecting your product to Starlink. Please try again”
I have tried again countless times but no luck. The password on my phone with the sonos app and the password entered when connecting the move are the same. I have other sonos products which are powered off at the moment (3 x play 5 Gen 1 and 1 x Play 1).
Initially I had to get sonos support to connect me and it was a rather complicated process but they got it all working (despite saying Sonos does not support starlink). But now call wait times on sonos are two hours - I have been trying this for over a week and am beyond frustrated. Can anyone help?
