Talk Sonos Products

I’m really frustrated with the Sonos 2 system. Since upgrading, it’s been nothing but trouble. Here are the main issues:1. It’s full of glitches and often stops playing music suddenly2. The volume controls adjust randomly, either blasting music too loud or dropping it to an inaudible level.3. It frequently loses WiFi connection, even though our internet is stable. It can rarely go from Spotify to Apple music, loses connections constantly actually just now as I am typing this.These problems have been driving my family crazy all summer. It’s not just an occasional issue; it happens all the time. We have nine Sonos speakers, and our whole system rarely works as it should now.  It is shocking that SONOS has allowed this to happen.I recommended Sonos to a friend, and he’s having the same issues. It’s embarrassing and has made me look bad. I would NEVER recommend this product to ANYONE.  STOP PUSHING YOUR SONOS HEADPHONES AND FIX THE APP THAT IS A COMPLETE DISASTER! 

Want to share a workaround for accessing your Sonos Playlists on the new app.  If you use the desktop app (I have MAC) you can mark you playlists add them to ‘Sonos Favorites’ and then they will show up on the new app under ‘Sonos Favorites’ | ‘Playlists’.If support sees this they should share it with all users.  It solves my problem.

Yeah, I’m old enough to remember the debacle that was created when Coca Cola released “New Coke”! It was met with such fury and negative publicity - including in media - that Coca Cola was forced to take it off the market and revert back to (basically) the same old formula.Now, it seems like Sonos is trying to become more content based rather than product / systems based. Stick to what you know - hardware. Roll back to give us the product control that made the system great in the first place. Otherwise I’m looking elsewhere for my client’s needs. Unfortunately, I’m already invested in multiple Sonos systems in two separate locations, so I have to wait until you “fix” or roll back the app so I can enjoy my system(s) again…

Hi, since the new app update I have many disappointments, and one about the queue. Most of the controls for the queue are gone, as well as the add to queue from other music sources. I am hoping to see these options again some day. 

I own Maxsystems. (A dealer) think we bye 20 to 30 thousand dollars a years in product. Look me up!  This update is a client loser!! Why? Who’s sleeping with the young *********, who thinkings he/she knows everything?a big buyer…We do a lot of Crestron and Savant. You have Apple Music which we have pushed but the new update is so s****** that I’m no longer selling your product!!!no more amps which I sell 50 to 60 a year  good luck loser. fyi fire whatever ***** you higher to build this app??? No!! Moderator Note: Modified in accordance with the Community Code of Conduct.

Is the Network Matrix nowadays deprecated (ipaddress:1400/support/review)?I was just curious about that interface and if I can somehow improve my network based on those readings. Reason:For the past few days, I’d been having issues with certain music services not showing up on this list for addition. So out of curiosity I looked at the Network Matrix and other info. I was running my 4 x Sonos One + Port in SonosNet and all where showing green. Yesterday I then switched to Wi-Fi setup and still all were green later. Music services were not showing on the list.  This morning the missing music services came back to the list and was able to add Amazon Music. All has been working ok since. Out of curiosity I accessed the Network Matrix again but now it looks odd. There are no colors (just grey boxes), Noise floor is 0, 0, 0, 0 for all. The matrix also shows undefined entries. Those seem to be MAC addresses of the devices shifted slightly. E.g. the Sonos One 48:A6:B8:DC:85:17 shows also as u

I have a sonos beam 2 in the room and I bought a pair of era 100 for it, the problem is that I have the sonos beam 2 connected to the ethernet cable, but I don't know if I should also connect the era 100 by cable, in the room I have a repeater and it only works with 2.4 Ghz as technically it is another router than the one in the room, the sonos beam 2 is the only one I have inside this router, if I connect the 2 era 100 to that 2.4 Ghz network they do not connect through sonosnet so there is no problem with beam 2 being wired at era 100 via 2.4 Ghz wifi? I was considering upgrading to a mesh network from tp link the deco 6e but from what I see the sonos speakers don't work well with mesh networks so I reject the idea, but to tell the truth the reason I connected the beam 2 for ethernet it is that for wifi it took a while to work it would remain silent for a couple of minutes until it finally worked or I had to go up and down the channels so that it stopped being silent, with ethernet c

I am moving into a condo that has built in wired speakers in two rooms. The speakers are several years old, but they work. They are Boston Acoustic In-Wall speakers. The previous owner had two Sonos Connect amps, and connected to their home network via Ethernet.I have two questions - First, what amp or setup would be recommended to power the existing speakers (the speaker cables are easily accessible).Second, I would greatly prefer not to use Ethernet as the condo is no longer wired for it. Is that going to present a problem?Thanks in advance for any advice. 

I just ordered a Move 2, primarily to use in my backyard, but also in the kitchen at times.  When in the kitchen, would it make sense to include a Sub-mini to enhance the bass experience?

What is the quickest way to change subwoofer settings now? On the prior version of the app, it was easy by clicking on the volume slider bar and bringing up sound options. I can’t find something similar in the new app. Certain songs need bass enhancement and some don’t, having quick access to subwoofer settings was extremely convenient and the future I miss the most on S3.

I wanted to test out Sonos Radio HD on my new Amp which is hooked into whole house audio. I was finding Apple Music sounded great but the standard Sonos Radio wasn't doing it for me.Anyway so I entered my CC details to activate a free trial for the subscription service. I see it in my Sonos profile under orders but not yet under subscriptions.I'm not sure how to tell on the Sonos app whether or not anything has changed. Does the Sonos Radio thumbnail start to say HD? All that being said, I'm not sure the trial has been activated. Which is frankly pathetic for a transaction that can happen seamlessly online.I've tried reauthorizing Sonos Radio on the app several times to no apparent avail. I signed up for the Free Trial about 5 hours ago fwiw.

My Sonos doesn’t connect to my iPhone Sonos app, it seems to be connected to TV though..

First of all thanks in advance to anyone who gives me advice as a newbie.I owned a Sonos system years ago but disposed of it but now thinking of purchasing two Sonos1 second gen. speakers.However I have read several dreadful reviews of the Sonos App.I would appreciate any comments from users/experts on this App as it is holding me off from purchasing until I can get some real pukka information about its use.Many thanks

I have so many questions about this new app… How do I define speaker groups which persist and have the music last played on each remembered.I keep having connection issues (delayed response or unresponsive)The speaker selected seems to switch for no reason?The access to Spotify playlists is now hard to navigateFYI - My wife and daughters have given up completely and have asked me to remove the speakers from their rooms…Echoing other comments - can we have access to the old app? 

I’m using Sonos OS S1, Version 11.4 on my MacBook. I’m using the S1 version on my iPhone as well.  My Apple Music playlists are all there BUT the Title of each playlist is not. The only playlists (and those show as Folders) that show a title anymore are “Recently Added” and “Apple Music Playlists” Even when I click on Recently Added, nothing shows until I click on the music note on the left side of the column. Then the title of the playlists shows at the top and all the songs in the playlist then appear. Any suggestions? Rob

I have a New port. It shoes on the products but won’t let me connect. Keeps asking me to sign out then sign in as system owner . Won’t let me do that and just keeps going round in circles . Sonos is crap! 

The original thread I found on here was closed with no updates beyond a bug report registered with Sonos. It's really messing with my OCD to see a single play scrobbled multiple times over a few minutes.

Brand New Sonos Arc, Sub3 and Era300 x2 System.The Arc and Sub will not update no matter what I try, the firmware update always fails.Info on the Arc:Sonos OS: S2Version: 14.2 (build 67127109manufacturing)Hardware Version: 1.27.1.12-4.2Series ID: A103IP Address: 192.168.86.249 (Wired)Audio In: WM: 0I have spent 3 days, several hours with chat support, + 5 hours with Sonos phone support.I have tried everything I could find online, including recent things from Reddit or Sonos forum, including:Make a new Sonos account with an email address I have not used. Countless variations on hard reset and reboots on Wifi, the Arc, only 2.4ghz, wired etc. Attempting the firmware update on other devices, so far 5 different android devices and the Windows app (don't have access to IOS device). Resetting the devices and adding / updating one device at a time. Making sure I have the latest Sonos app and doing everything over again, currently v 80.02.07 and Windows app v16.2. The Era 300s did update just

A lot of the answers to trying to solve problems with this new app seems to revolve around user's routers. I’ve been using the same router for several years seamlessly with Sono's product. Now since this new app has come out, nothing remains consistent after what appears to be a successful set up. Voice assistant fails from day to day. Speakers drop off, come back then drop off again in multiple zones. I seriously doubt it's our routers when previously everything worked perfectly. I won't even attempt to keep trying to make it work like it used to until Sonos figures this out and give me back the use of my $7000.00 INVESTMENT.

Ok so I don’t understand the tech… but I am intelligent enough to know Sonos have made a huge error of judgement. The ridiculous update/new app whatever “lost” my music library - like a lot of other people it seems. Hours on the phone with Sonos (not including the HOURS waiting for someone to answer the call) fruitlessly trying to re-add my library (including them telling me it was Apple’s fault, which then involved 90 mins on the phone with Apple, who confirmed all my settings were fine and it should work) and then FINALLY someone senior at Sonos admitted it was the app …. and told me to try Plex. I’ve done this and it plays - BUT - here’s my question…Recently added music in Itunes :  Because I can’t see My Library in Sonos, even though I click Update Library, it doesn’t seem to be doing it, and I can’t see if it is ? New additions don’t seem to be there ….Does Plex automatically copy an update in Sonos (supposing it works) or do I need to do something to Plex settings ? What a TOTAL

My first gen Beam will not play sound most of the time unless I unplug the HDMI cable and replug it in.Then the volume is outrageously loud. I have factory reset the Beam with no success solving the problem. Changed out cable with a Sonos supplied HDMI cable. No success. Made sure my Samsung TV has the proper settings for HDMI. Not sure if the problem is with the Beam or the Samsung TV.  The TV uses an external box for all connections. I am definitely connected to the ARC HDMI connection. I have reset all connections between the TV, cable box and Beam. Any help is appreciated

I have a Sonos amp installed and using it for in wall speakers in my living room.  I want to add 2 outdoor speakers to my system.  I want to know if I use the same Sonos Amp, will i be able to run these 2 pair of speakers independent of each other with different inputs, etc…. If I can, what is the best way to make that happen?Thanks in advance  Chris

Hi, I’m looking to wall mount a Sonos 5. I don’t have a socket up high on the wall. I could run one but it will still look messy I think having a plug on the wall. How do people usually do it? All I can think to do is cut the plug off, run the cable in the wall and use an inline fuse to make it safer, then hardwire into the socket. I know Sonos wouldn’t recommend it but can this be done and is it what people usually do or am I missing something?

I just purchased a second Amp to use on our outdoor speakers. Both amps work independently, but when I try to connect them via the (new?) app on IOS, I get the message "Unable to connect. Try again later". I've followed all the suggested solutions given here on this forum and am now in the queue for a live person. Any other suggestions? Both amps will play music, they just won't sync up. Thanks!

Sonos: Please allow the minimum volume to be turned down - it doesn't matter what you set, it's just too loud. I have 21 of your devices and I also sell Sonos products to my customers - I'm always asked about the minimum volume, it's too loud!listen to your customers, please!