Talk Sonos Products

I have been struggling with Sonos for a while now.First they stop supporting some of my old gear. Ok, we’ve moved on. Then Tunin stops  relaying foreign radio stations. That is pretty bad, I hear sonos say “It’s not our fault”; well sonos, my contract is with you, not tunein Then came sonos radio, it doesn’t give me anything I didn’t have before - I was hoping it would fix above, but no, it doesn’t :( Alight, so I add my radio stations manually. and there is the cherry on the cake:I have to spend time finding the URL(s), putting them into Sonos - This is irritating: my cousin call me from France last week: “in 5 minutes, list to “France Info” - “No can do (not on sonos anyway), it’ll take me more that 5 minutes to find that url” When you manually add a station, it goes into “Tunin stations” - no idea why, this is beyond me, but I can just about live with this and add them to my sonos - An extra stop,

Hi - I currently have my Arc set up using HDMI with Apple TV HD, and 2 One SL’s set up over the Wi-fi. I’d like to set that as the default for all types of media from the Apple TV - this seems to be a gap, however, falling down between Apple and Sonos.  any guidance most appreciated!

Support staffs was great in handling my issues regarding blown sonos play:1 and offer replacement under warranty. I promptly shipped my device back to SONOS and was received by them within 3 days as per tracking number provided. Since then, I have not heard back. The email said that i should have received the replacement in a week but its been already more than 2 weeks and i have not got my replacement neither any communications. IS IT NORMAL? When i called support they say the issue has been escalated but havenot been able to provide updates regarding whats going on but just standard reply that we have received the product and the case been escalated. Any help would be highly appreciated. My case number is 02****64 Mod Edit: Case number removed. Please don’t share identifying information on the forum.

Can anyone help me with optimising the sound on the arc where it is not positioned under the tv?because of space I have had to place it to the left hand side thanks 

Hi I am building a surround sound set-up from scratch but my priority is invisibility (small children destroy things).My plan is:Arc = Front L/R + CentreAmp = Rear L/R (Sonance In-Wall)Sub = SubFrom reading things on this forum and the Sonos FAQs I think this set-up will work and will be compatible with TruePlay...am I correct?Thanks from a beginner!

I have left my Roam constantly plugged in using the original adapter from Sonos and the cable that was supplied with the speaker. What I find odd is that the battery level fluctuates from 97% to 100% even though I have never unplugged it. This never happens with my 18 month old Move - once sat on the dock and fully charged, it always stays at 100%. Is this expected behaviour or could it be a fault? I am concerned as I don't want to unnecessarily degrade the Roam battery over time. Thanks for any advice - would be great to know if there is anything "official" on this from Sonos.   

Until today, I was under the impression that I could only Airplay to devices that are enabled with this capability. In my case only my Amp is identified in my Sonos app as having this capability. None of my other older devices are identified as Airplay compatible.However, this morning I was playing a programme from the  BBC Sounds app and was streaming it via Airplay to my Amp, but to my surprise I heard the same programme being played through my other speakers in other rooms.it seems that if, in Sonos, I select Amp plus other speakers, Airplay not only plays through the Amp but to theseother speakers as well.Is this news to anyone else?

Hi all!Finally got Nintendo Switch for my 4 year old. I do know that I can not get surround on my Playbar, Play 3 and SUB but I can barely hear anything and must crank the volume to 75 % !!!!! to hear something in stereo, i presume. How do you haver your Switch/Tv setup?Thank youNeven

I'm sure this isn't the first  time this has been brought up, but does anyone else have a need for input only devices to bring sources into their Sonos system.  I am thinking an HDMI dongle that would plug into the arc port of your tv so you could use a stereo pair of speakers, a soundbar isn't ideal in my application.  Also I am sure an Audio input device would be handy for turntables, cd players etc.  I know there is the port but in lots of applications you don't need the output.  I guess at the end of the day a port with an HDMI port would cover it all, they are just so damn expensive.

I have two Sonos play One & two Sonos play 5 all Gen 1. Also have playbar. Am wondering what subwoofer is compatible. Using S1 app as S2 app isn’t compatible with Play5/gen1. Thoughts please? 

I have mac mini + projector(LG HF85LS) connected with hdmi.I'm wondering if I could connect sonos amp with mac mini(I have passive speaker which connect with sonos amp). If I could connect by airplay2, then could I watch Netflix with no delay between sound and movie?Any help would be appreciated.

Hello, I’m new to the community but have been a Sonos user since 2013. I have a pretty complete system and looking to enhance the sound in one of my large rooms. I currently have in that room 2 x One (stereo pair) on wall brackets in the corners and 1 x Five on the kitchen counter.I’m not getting enough dept from my Ones and would like to upgrade. A pair of Fives would be over doing it price wise and a pair Move’s the same especially since I dont need the mobility. I can get my hands on a pair of Play 3’s for a decent price but I’m wondering how long will the Play 3’s be supported with on S2.Any thoughts?Thank you in advance!Francois

Hello,I have the Arc for my family room set up which is a larger room with high ceilings. I am looking to upgrade my basement set up with either another Arc or get the Beam. The room is much smaller which leads me to my question. Would the Arc be overkill or would the Beam work for smaller room. The Arc is amazing but it seems to be too powerful for a smaller man cave area. Leave me with some thoughts or suggestions!Thanks

I want to use an ARC as front with the TV, hooked up with ARC hdmi cable.Use AMP unit designated as rear amp to drive ceiling mount surround speakers.In this set up can the AMP sub output drive a slave amp and a in-wall sub?Will it be putting out the proper bass information?Will I be able to control the level?   

I have a SONOS ARC + SUB  in one room of a LARGE home.In another part of the home I have a rack of SONOS AMPS driving multi room audio.I tried adding the AMP driving the ceiling speakers to the room where I installed the SONOS ARC and sub. I cannot get the surrounds to Join…. the SONOS tech tells me the ARC uses a 5Ghz band to communicate DIRECTLY with the SONOS AMP for the surround channels.  and that the AMP in the rack must be too far away for this 5GHz signal -coming form the ARC to reach.    Huh? why isnt the ARC the  WIFI network?I tried hard wiring the ARC and the SONOS AMP to the switch.. still wont join.. any ideas ? what is really happening? do I REALLY need to move the SMP into the same room as theARC? - seems strange to have to do this.

I’m considering the Beam Soundbar for my covered patio TV. On both side of the TV I have  Polk Audio speakers run by a Sonos Connect Amp. If I install the Beam to my TV, will the two Polk speakers group with the Beam giving me center channel in the Beam and left right channels on the Polk speakers?  My TV does not have an ARC output so I will be using the optical audio out to the Beam.

Bonjour,J’ai à la maison un système SONOS très complet et qui me porte satisfaction. Satisfait, j’ai donc investi sur plusieurs enceintes que je souhaite installer ns nos bureaux qui se situens à une adresse différente. Nous pourrons harmoniser l’écoute dans l’ensemble des bureaux ou au choix chacun pourra diffuser sa musique favorite dans son bureau. Je ne souhaite pas donner mes codes à mes collaborateurs pour qu’ils utilisent l’enceinte de leur bureau. Je serais donc le seul qui pourras utiliser deux système différents et je souhaite dissocier mon utilisation pro de celle perso.  Dois-je installer une seconde application sur mon smartphone? Avec un second Login? (mais mon adresse mail sera la même)… Avez vous une solution simple pour cette configuration dissociée? Merci :0) Mod edit: This is an English forum so I have added an English translation belo

Hi Sonos novice here, got a big birthday coming up and want to treat myself. I can't decide on whether to get 2 x Roam or a Move speaker. I want to be able to take music in the garden at a reasonable sound level, but blast it in the house? Can anybody advise what is best to get, and/or how loud 2 x Roam are.......thanks.

doe sonos have a design tool for a large domestic project?

Can i use any Sonos product to be used as ababy sound monitor on my kids room?

Hey guys. I´ve been reading many topics about this issue, but none of them could help me get through my problem. I have a LG GX plugged to My Sonos Beam (with paired Sonos One stereo pair) via HDMI ARC port (the HDMI port 2 on TV). The first time I plugged them together it just worked, the TV told me a sound output was found and offered me to use it. It was all great, until I´ve turned the tv OFF. From that moment I had no sound at all (using HDMI ARC, with Airplay 2 it´s all OK). I´ve unplugged it all and restored tv to Factory Settings, but this time I´ve disabled the “quick start” option of the tv (as mentioned for a user in a forum). It worked the first time, then the issue came back, no sound at all. My cables are HDMI 2.1, and just to make sure, I´ve used the original one provided with the Beam. I´ve unplugged everything from the wall, waited 30s, plugged it back, still no sound. The ouput on TV is set to HDMI-ARC, on Connections Menu the options to auto detect devices, enable

Hi there,I have been using a sonos for several years now and I am considering getting rid of it.Whey ? The sound is OK, just fine but when you have thousands of title and you want to find one using the search tool of your GUI, you have 99% chances not finding it.How come, in 2021, a company like yours could not improve such a basic feature?Thanks

I use the Sonos 1 Ap to control:A TV surround with a Beam and two Play 1 (first gen)A grouped pair with a Play 1(first gen) and a Play One (second gen)If I buy a Move and swap with the single Play 1 will the whole system work on the updated Sonos Ap?  How does the Neam/ play 1 surround work?  

I’ve been having a bit of an issue with my LG CX + Apple TV + Sonos Arc and have been searching for solutions to no avail. Every recommendation I’ve come across has been to set the Digital Sound Out to “passthrough” to receive Atmos unprocessed to the Arc via the TV from the ATV 4K. But when this setting is selected, the image clears out momentarily and the Dolby Vision notification disappears from the screen and the HDR logo appears in it’s place. The screen also appears much brighter.Changing the Digital Sound Out to “Auto” fixes this. But I’m not sure why selecting “passthrough” for an audio output is impacting the video at all.I thought this might be an issue with the Apple TV, but an Xbox Series X performs in the same manner. Oddly, the internal TV apps can be set to “passthrough” for the Digital Sound Out and the Dolby Vision works fine.I’m trying to get the highest quality sound to the Arc without also compromising picture quality.