Talk Sonos Products

I know I should probably direct this question elsewhere, but thought I stood a better chance of getting a sensible response from this support community.I have a 38Gb approx Sonos Music Library that comprises a mix of .wma and .m4a files.  Occasionally I would like to play this same music on my Sonos Move (and maybe AirPods, too) via the iPhone/AirPlay in the garden where i have no wifi signal.  The problem is this requires loading the music into Apple Music, which I am happy to do, since there is plenty of spare memory on the iPhone.  Unfortunately, all of the .m4a files import into Music with no problem as you’d expect, but not the .wma files (thanks a bunch Apple!).I have looked at various file converters to convert the .wma files to .m4a, but they are quite laborious and then do not do a good job of converting the Track and Album art.Any ideas as to the easiest way to sync the 2 libraries to ensure all album info exists in both places? 

Just checking to see if anyone else is having issues with Netflix not showing atmos logo (just 5.1) so no atmos playing. This occurs when using Appletv and Firestick. The Sony a90j oled apps shows the atmos logo on Netflix. What is strange is that no atmos on Netflix but HBO max and Apple TV+ have atmos via Apple TV and Firestick. This may be another reason to drop Netflix since I am paying for the enhanced level of Netflix and not getting what I pay for.  Does anyone have a fix?

Why can’t I control my sonos fully though the google home ?or just cast the audio on sonos speakers ? Airplay but no googleCast ?or group my Nest Hub with my sonos speakers ?And let’s not speak about the disappeared volume volume control on pixel devices. As someone owing nest hub and sonos devices, that situation is frustrating. Things could be so much better if you worked together on providing features to your users, rather than screwing them because you can’t get your act together. 

I’m connecting some turntables to my system and I’m wondering whether I use a second hand Connect or whether I actually get a Playbase and use the input on that. With the Playbase at least I get another speaker close to my turntables but I’m unsure about what the quality of input is like compared to the Connect.

Good morning everyone. I have a set of two Play 5s that I use to listen to music. Now I would like to improve the TV audio a lot (especially the speech), do you think I improve a lot by purchasing and connecting a Beam soundbar? Or do I just connect the two Play 5s to the TV? Thank you

Hi there. I would playback music from my audio player (e.g. CD player) to Sonos MOVE over a WIFi network. May I know if the following configuration is possible? analog player (audio output) → Sonos Port (audio in) → Sonos Port (Ethernet) → network switch → WiFi AP → Sonos MOVE x2 I can’t stream the music from WiFi of Sonos Port directly because the MOVE are located away from it (different room and different floor), and I have a WiFi network on the premises already. See if it is possible to stream through the wired network then to the MOVE via the nearby AP. Kindly advise, thank you very much.

The android S2 app, fails to “find system” from the launch screen where you click “find system” the same algorithm is used for both “lets fix it” or “update network” Neither one produces a result but defaults back to the launch screen. “make sure all your products are powered on. This could take 1-2 minutes.”  Once selected it displays “searching for your system” for approximately 3 seconds it reverts back to “make sure all your products are powered on. This could take 1-2 minutes.”   And I shouldn’t have have a play 1 plugged into Ethernet make use of my system or update the wireless networks.

Hi guys, I’m new to the sonos ecosystem. I bought 2 Symfonisk speakers (gen 1) and the only way I use them is through my apple TV and Airplay.I wanted to add more speakers, but I am lost here, I dont really know if I can add 2 more Symfonisk and have them as sorround.I wanted to buy a Beam (gen 1) and have it as the main channel and the 2 Symfonisk as rear speakers, but I cannot really understand if the beam gen 1 is capable of being paired with the 2 Symfonisk using airplay.I also entertained the idea of having a Play 5 (gen 1) paired but I don’t think it has airplay capabilities.Can you guys halp me out please?

We are doing renovations to our lounge room and will be getting a new TV unit specially made by a joiner. my question is whether the Sonos Arc has to sit on top of the unit under the TV or can i get a recessed space built into the TV unit that will hold the Sonos ARC. This recess will still be directly under the TV. If it is recessed into a cavity, will this affect the sound quality

Hello!  I still use the Sonos controller cr200 with my S1 system.  I recently added the BBC Sounds app (using the S1 app) and that doesn't seem to work on the controller.  Neither does Sonos Radio.   They both work with the S1 app on my iPhone.  However, the Spotify app and 80s 80s Radio app does work on the controller.  Is the reason the BBC Sounds and Sonos Radio apps not working on the Controller due to the type/content of the apps?Thanks. 

Hi! :) I will get married soon and need to take care of the audio in the dinner room.At home I have1 playbase2 sonos one1 sonos:1 1 sonos move.In total they should be more than sufficient to create a nice sound atmosphere. Now I wonder how I can realise that. Is it the only way to give each of them an own room and combine the rooms or is there a smarter way to realise that? What are your thoughts and ideas?

Hi! So i just got a new TV with eARC and i have now set the eARC to “auto” in the TV.But does my Sonos Amp gen2 even support it? Will there be any benefits enabling e-arc in the TV, or will my system automatically just use the regular ARC?

Hello. I’m a longtime Sonos customer at home, and I’m now building a small cabin that I want to prepare for a good Sonos setup. It would be on the first floor, which is essentially one (not huge) great room as shown in the attached drawing. It will be music only (no TV), and the goal is somewhat more than “background music” but somewhat less than “critical listening.” Most of the listening will probably happen in the kitchen area while cooking, but I’ll want sound throughout. Would the best bet be Sonos Ones mounted high in the corners of the front and the back of the house? Or something else? And when you’ve got, say, four or six speakers in a “great room” setup like this, is it better to do two stereo pairs or just group them? Thanks very much for any insights you can offer!    

Does anyone know what’s the firing angle of the drivers that produce the virtual surrounds in the Arc? (the second and the one before the last one). I can’t get them to impact on the rear wall, so I’m suspecting the room might be too big, making them to impact on the side walls. If there’s a chart for this, it would really come in handy.Thanks for any input!

I have a Grundig VLX 707 tv which has a HDMI-ARC port.I had everything setup and working but after a power outage my sonos amp cant connect to my TV.CEC is enabeled on my TV but it keeps on saying CEC not connected.I factory resetted my TV but the problem is stil there,I changed HDMI cabels, with nothing connected it says ARC nog connected.But the next step keeps on saying CEC not connected

Hi, I was wondering best way to get this done, Moving from UK to US with my Sonos Arc,  what would be the best solution?1.I checked with Shipping companies and the measurement seem to be to big for shipping.2. Doesnt seem possible to get on to a flight unless a purchase an extra seat which is not worth it.3. Should i sell in Uk and purchase new one in the US? any advice on this would be appreciated. 

Random tracks/artists are not showing up on my Sonos system, so I’m wondering if I’m at/over the library limit. May I submit a diagnostic to find out?

Hi,Does any know of an affordable way to connect my record player to my sonos One speakers? I don’t have a pre-amp, I’m looking for products. Thank you!

Since we cannot play youtube if we are not premium, i purchase the youtube premium specialy for sonos… Now why i cannot cast directly from youtube premium app like amazon music, spotify, tidal etc…  

Hi there, I just bought an Arc for my tv room and have a very basic doubt. One of the side walls of the room has a large wide glass door. It goes from floor to ceiling and covers most of the wall, except for the front corner right at the side of the Arc, where there's a wooden door, and the rear corner where there's another wooden door. So what would be better, in terms of Arc’s virtual surround: closing the drapes (black-out plastic layer outwards, thin blue-jean layer fabric inwards), or just leave the bare glass? I obviously lean towards the first option to avoid glare, but I wonder what would be better for audio accuracy’s sake.Thanks in advance for any input!

I have a Sonos five. Somebody spilled some alcohol on the speaker. The alcohol has come down in the speaker grill and it looks really bad. The sound quality hasn’t taken any damage thankfully. Is there any way to remove and clean the speaker grill or get it replaced?  

My ex boy friend’s security cameras still connect to my sonos and send alerts all the time. “Someone devoted one XXX Street side of the house”how can I remove his security cameras and stop these annoying alerts please?

I have a new gen 2 beam and cannot discern any difference when the speech enhancement is on or off.

Hay sonos thank you for the update for me arc sounds much better now the sound is fuller and even more spacious.  It's a bit quieter, I don't see a problem - if someone listened to 100%, they would not appreciate the clear and detailed sound anyway

I’ve a Vizio P75Q9-J01, an Arc soundbar, and an Xbox Series X. All are Atmos compatible, and the Arc is hooked up to the TV’s eARC, the Xbox is hooked up to the TV’s 4K/120Hz input, and I’ve all certified HDMI 2.1 cables. No receiver…Occasionally I get no sound w/ the XSX set to Atmos(TV set to auto), sometimes I get it w/ the sound cutting out continually for a split second, sometimes I can only get sound at all from rebooting the XSX a couple of times, and sometimes the XSX powers up and plays Atmos fine on the first attempt(Atmos verified thru the Sonos app). No idea why it’s always so unpredictable other than people posting that it’s a codec compatibility issue, but no one seem to know who has to adjust-Vizio, Microsoft, or Sonos.