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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4525 Topics
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NideliusContributor I
asked in Speakers
play:5 gen 1 stopping randomly when playing spotify started from spotify

I have a Gen 1 play 5 that I pretty much only play from Spotify and have been having an issue with it intermittently going quiet. About every 5-10 minutes, it will go silent for like 5 seconds. The music continuous playing on other speakers in the group. Its only this one speaker that has the issue. This has been happening for quiet a while and happens on totally new wifi networks as well so I dont think its an issue with the network. Has anyone ever experienced this? Support diagnostics 187292451

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Ken_Griffiths
8 months ago
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Jules42Contributor I
asked in Speakers
audio cutting out

Audio cutting out every time used, sometimes for minutes at a time

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J
8 months ago
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RidingjonesContributor I
posted in Speakers
Ideal but simple Wifi network setup

First time poster...in many years at least...and I have searched the forums and realize there is a lot of information here and probably the perfect post for me is there somewhere but have been unable to find it. I have been a SONOS user for more than 10 years and have 10 speakers in my home. Now obviously not all speakers are on at once all the time but the times when I do connect them all there are connectivity issues. This is an obvious network problem and there are very technical responses and details in these forums that well beyond by networking capabilities that would probably work but I am curious if there is a simple solution that should work in my case. I am just asking before I go out and purchase something that may not work (if its not the right solution). Here are some deets on my situation:Internet provider - Starlink (usually pretty good speed - I don’t think this is the problem) Network set up: Starlink wifi router network for non smart home devices, guests etc Google w

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Airgetlam
8 months ago
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NevenEnthusiast I
asked in Speakers
Official Sonos one wall mount stiffness

Hi all!Got the original sonos one wall mount. The product looks very good, but when I tried to pivot it (before mounting on a dry wall) it wont budge. Could it be that stiff? Anyone have it?Neven

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N
8 months ago
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SaintJamasonContributor I
posted in Speakers
spectrum Router

Admittedly I am new to the Sonos community. We just built a new house and I had a Sonos Arc installed along with amp and four overhead in-house speakers. Recently I was given a new Roam and the device connected but did not show in my system settings. When I called Sonos they told me that Spectrum had a known issue with the router and suggested that I do a wired connection which I cannot do to the homes layout. My question is can I change the router out and get my Roam to work and not affect the other speakers in the house? If so what router should I get?

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Airgetlam
8 months ago
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norm13Contributor II
asked in Speakers
every 15 mins audio drops for about 6 seconds

Recently ive been getting dropped audio during movies, spotify, xm radio, tunein. Prob others but thats all ive been listening to. Today i decided to start logging them. Turns out every 15 mins exactly for about 6 seconds each. 4:234:384:535:085:23 ... etcCpl weeks ago i shutoff the entire house to restart them all.  Still happening. Anyone else having this or know what it is / how to fix it?

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N
8 months ago
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Olsonmom2Contributor I
asked in Speakers
Speaker with no bluetooth

Can you use the speaker without Bluetooth?

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N
8 months ago
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TotalNewbieContributor I
asked in Speakers
connecting sonos one to lg tv

I have a 65” newer model lg 4k (65Nano75uqa) and about 4 Sonos one gen 2 speakers. I was wondering if I would be able to connect them directly to the tv, or if I need to purchase a soundbar. If I need a soundbar, what’s the best route to go to have movies and tv playing to my Sonos one speakers set up around my living room? 

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T
8 months ago
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davesempleContributor I
asked in Speakers
linked system issues

I have a play base, sub and 2 x play 1 in my living room. They were all working together as the  surround system until I recently got a new internet hub. I factory reset everything and added them individually to my system.The play base & play 1’s work as individuals. When I added the sub to the play base they worked together, when I then added the surrounds it all went wrong.The sub still shows as attached to the play base but zero output from the sub.The play 1’s show as the surrounds attached to the base & sub but zero output from them.When I tried to compete the true sound it worked for the play base when on its own but repeatedly fails with the play 1’s & sub attached as complete system.I have an Ethernet cable attached to the play base only as not possible to link the others that way. All help & guidance welcomed. 

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Stanley_4
8 months ago
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StylarTrending Lyricist I
posted in Speakers
Drop outs with Spectrum SAX2V1S! Router suggestions.

I’m still having issues where the system loses the network and I have to unplug all my speakers and search for the system. I’m looking at this router: WiFi Router 1200Mbps, WAVLINK Smart Router Dual Band 5Ghz+2.4Ghz. Will this be a good option?? Tired of the constant disconnects with the Spectrum router! 

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G
8 months ago
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Tony23Contributor I
asked in Speakers
sonos plays music randomly

Brand new to Sonos. I have the arc sub and two ones as rears. Music starts playing randomly. Once waking us up at 4am.  2124883762 Here is the diagnostics code 

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Airgetlam
8 months ago
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AmonxContributor I
posted in Speakers
upgrade 30% off

Hi, I bought at the same time a SONOS 3 and a SONOS 5 speaker. Both are well registered on my SONOS account. I need to change my Sonos 5 Gen 1 which is not compatible with the new SONOS system and I want to use he 30% discount upgrade program. For a bug reason that cannot be explained by SONOS for weeks, the offer is available on my account for the SONOS 3 and not for my SONOS 5. The Sales representative does not give any help to solve the problem. I am considering contacting a lawer to sue SONOS on the principle since I bought this speaker, ii is well registered and I am entitled to benefit  from this offer. I am incredibly surprised how SONOS treats its customers who want to be faithful to SONOS and buy a new product and I will protect my rights and those of the customers whatever it costs me.   

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S
8 months ago
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Lolo33Avid Contributor I
posted in Speakers
new sub 2024

Bonjour 👋 et bonne année à tous et à toutes Paraîtrait qu’il y aurait un nouveau sub de prévu pour cette année ?! avez vous des nouvelles à ce sujet et peut être sur d autres projets ? portez vous bien 👍 

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Airgetlam
8 months ago
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reggiesgirlContributor I
asked in Speakers
New to Sonos - grouping question

Hello. I am new to Sonos universe so forgive the probably stupid question. I have 2 new Era 100s that are stereo paired in my living room and Bluetooth connected to my turntable. I want to add an additional speaker so I can listen to what’s playing on the Era 100s anywhere else my house or outside, so I am thinking of getting the Sonos Move 2. Since they all connect to one another over wifi, this is possible, right? I’m assuming yes, but I would like to know for sure before I buy it. Thanks very much!

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R
8 months ago
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EarlyflashContributor I
asked in Speakers
Cannot setup Era 100: "We couldn't find any sonos products on your mobile device's network..."

Ok - bear with me. I have an existing setup of Sonos products - Beam, OneSL, One’s and an old Play:1.  Everything is fine.I have bought two ERA100’s to pair with the beam.When I attempt to set them up, I get the above message from the sonos app - “We couldn’t find any Sono products on your mobile device’s network so we can’t set up your Era 100. Please try again”.So far I have:Factory reset both Era 100’s Powered them off for hours, and back on again Powered off and on again the router, and all of the Unifi APs. Moved all Sonos producst to Wifi (I had one wired previously). Made a number of Multicast specific settings on the Router/AP configuration. Nothing seems to help. Every so often the message from the app is subtly different, in that it names my SSID, but it’s not consistent. Weirdly, at one point, one of the Eras did do configuration - I could see it on the Router connected over 5G and it had an IP address, etc.  I could see internet traffic from the Era100. However it never app

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E
8 months ago
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ewandennisonContributor I
asked in Speakers
Era 300 Line in to Mac Dolby Atmos

Hello, I am looking in to purchase an Era 300 for my office and using it for music as well as a computer speaker for my desk (M2 MacBook Pro). My question is, will I be able to receive Dolby Atmos sound via the 3.5mm headphone jack on the era 300 (with the adapter) or is it limited to streaming and surround pairs thanks!

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8 months ago
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Totally DisgustedContributor I
posted in Speakers
Sonos app update disabled my system and now it no longer functions.

I LOVED MY SONOS PRODUCTS, BUT NOW WILL NEVER BUY ANYTHING SONOS AGAIN!!! I have two original Play 5 speakers. I used the app to play them as a Stereo pair. They sounded phenomenal! Then I bought a Beam sound bar for my TV. I used the app to setup surround sound using all three units and it was absolutely wonderful! Then the app updated to Sonos 2 app. Now my Play 5 speakers are not compatible and they no longer work as a surround sound system I paid a lot of money for, they don't even work for stereo pair anymore. 

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J
8 months ago
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GrobertsonContributor I
asked in Speakers
Two issues

I have had Sonos for years now and experiencing two new issues. When listening to music (on one or several speakers), the music will turn off for about 3-7 seconds and then come back on. What’s odd is, my living room is set up with a Play 5 and a Sub. When the Play 5 stops playing as described above, the sub will still play. Any thoughts on how to fix? The second issue is, when I am listening to music (seems mostly when using multiple speakers) randomly in the middle of a song, the song will stop and a new song in the playlist will start playing. I am the only one that has the application on my phone, so no one else is messing around and changing the song. Any thoughts? Thank you! Gary

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Ken_Griffiths
8 months ago
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RichieRuss1Contributor II
asked in Speakers
Seeking Resolution for Sonos System Performance Issues

Dear Sonos Community,I've been a dedicated Sonos user for a decade, often recommending the system to friends due to its stellar performance and user experience. However, I've encountered persistent issues with my Play 5's that have left me seeking assistance. Despite my home's robust FTTH 1GB mesh network setup, I'm experiencing intermittent cutouts and jitters, particularly with the Play 5's, which disrupt the seamless audio experience Sonos is known for.During a recent demonstration in my study, the system's performance fluctuated unexpectedly in front of an esteemed international DJ, which was quite disheartening. The network matrix indicates an intermittent red signal from the Sub, yet my network remains otherwise stable and fast, which suggests the possibility of a software inconsistency.With two devices directly connected to the LAN via Cat 6 and no discernible network issues, I'm inclined to believe there could be a software-related anomaly affecting system stability. Interestin

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Airgetlam
8 months ago
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CDA161Contributor I
asked in Speakers
Volume unable to increase

I have Sonos Arc system and a Chiq TV in my outdoor kitchen. I have Samsung TV’s in the other zones that Sonos is connected and this issue does not occur there. After a few hours of watching TV or listening to music outside, the volume drops to 15 (Sonos) and will not allow me in increase. Even if I use the TV remote or the Sonos app, the volume keeps dropping back to 15. If i turn the TV off for 15 minutes it fixes the issues for the time being. Any idea why this is happening. 

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Airgetlam
8 months ago
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BaileyJayContributor I
asked in Speakers
system doesnt show speakers!

We’ve been using our Sonos more since we got Apple Music. We have 5 speakers and a connect:amp. This am I wake up and only the Connect Amp shows! Support page starts with  turn all off and on. There are 5!!! All over the house in weird places!!! Why does this happen???  How can I avoid this? Ugh!!! 

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B
8 months ago
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chuckhawksContributor I
posted in Speakers
Speakers (stereo paired) work on their own but don't show up in any instance of the app

I have many stereo pairs and surround groups in my Sonos system. A good number of times in the past, and recently I have issues where a room like “Kitchen” for instance, work to play music from voice prompts thru Alexa or Sonos voice control BUT the room doesn’t show up in the app (iOS, Mac or Windows.) I’m currently in that situation with several rooms. It’s baffling, frustrating, and paints a very negative image of the product and its ecosystem. And now there are valid competitors in this field.I can go in the kitchen and tell Alexa/Sonos to play music from any of my connected services, and it works. The daily alarm playlist (originally setup in Sonos app) starts at the set alarm time each day. So all seems well - thru voice commands and I supposed saved repetitive activities. But the room doesn’t show up in the app and the alarm and/or its playlist cannot be accessed/adjusted at all (no room, no playlist/alarm...)I’ve rebooted all speakers and the router to no avail. Many of my spea

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Ken_Griffiths
8 months ago
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WrhugheContributor I
posted in Speakers
Era 300 wall mounts

I’m wanting to mount my era 300’s to the wall and conceal the wires.  I know there is a solution for the sonos 1 but I can’t find one for the era 300.  Aside from running the power through the wall. Or installing an outlet near by and simply plugging it in, are there any products that support power and mount together?

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Corry P
8 months ago
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PeteoEnthusiast I
asked in Speakers
Sonos 3's surround pair drop after doing updates

Almost every time after doing a Sonos update my 3’s that are paired as surrounds fail and drop off. This has happened for the last 4 updates. What the heck is going on with Sonos QA??

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Stanley_4
8 months ago
Fragments Of
Fragments OfAvid Contributor I
posted in Speakers
Era 100 - low volume on a speker

Hello Everyone,I have one question about a strange situation with my two Era 100.These one are in stereo mode with a fixed IP addresses on my home network. My Sonos configuration is in 5ghz.Sometimes not always I have a strange situation, the right one has a low volume that the left one, the right one works but with a volume lower. This situation is not permanent.Have you an idea about this situation ?Kind regards to you. 

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Schlumpf
8 months ago
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