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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

5,147 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...

5147 Topics

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Greg BarlowContributor I

asked in Speakers

One SL pair stopped working since app update

Hi, I have a Sonos sound system composed of an Arc, 2 One SL speakers and a sub in my living room. I recently (last few days) discovered the One SL speakers no longer are outputting sound. I opened the Sonos android app to discover that there appears to have been an update, and both my One SL speakers are showing as network unavailable. I factory reset the 2 surrounds and reconnected to my system (living room group) , but I still get no sound from either. Both are flashing green and show as having no network available in the app. Please help as this is very frustrating. This is the first time I've had an issue with my Sonos products since purchasing them around 3 years ago.If you need any more information let me know. Regards, Greg

3401

7 months ago

Stone101Contributor I

asked in Speakers

Move 2 network settings

Just got a Move 2 and a Roam.I have 2.4ghz and 5ghz networks but both these portable units have connected to the 2.4ghz and I can't see any option to select the 5ghz. There is not UPDATE NETWORK button in the settings on the app. I have a Playbar, Sub, 4x S1's and a Beam. The Playbar and the Beam are ethernet connected.All work well I just want to move the Roam and Move 2 to the 5ghz and can't understand what I am missing?(Got a Boost in a drawer that I've never used so would I be better off setting that up and connecting the portables to that?) Thanks Mark

IrakiContributor I

Does anyone else have operating issues with the app? I have a One SL, app upgraded and now does not work at all! Cannot change tune stations, cannot chose music, cannot find alarm, voice control doesn't work. Most frustrating is waiting time on call contact is over 65'(!) tried over 5 times to reach Sonos on the phone UK. Chat doesn't come through either. Non available or I'll wait in the queue and then it will drop.

220

7 months ago

exmContributor II

asked in Speakers

Cannot add new Sonos One G1 to my system

Hi, I bought a brand new Sonos One (G1) for my system (about 15 devices). I can’t install it, since the automatic update doesn’t work. The iOS (13, 14) just spins and I tried the Sonos S1 route also where I am getting the 1101 error. Even tried the Windows app plus all other things like router reset, factory reset, re-install the app, log out/log in, etc. My Sonos One is running firmware v8.It seems a lot of people have this issue with older firmware installed. Sometimes going through the S1 route (register there, update firmware, factory resest, add to S2) works, but not for all. And it also impacts products like the Sub, Arc, SL, etc.Can someone from Sonos acknowledge this problem and if a solution is being worked on? I think the problem is that older firmware (v8 and maybe others) cannot be upgraded currently to v16.

350

7 months ago

Bill5690Contributor I

asked in Speakers

Sonos system makes an explosion sound.

I have a fairly full network of Sonos products with about a dozen speakers and various accessories. Multiple times my Sonos network has made a sound that sounds like an explosion. It’s extremely loud and the first time it did this I assumed that the speaker amps had shorted out and were now broken. The sound is extraordinarily loud and sounds like it would be damaging to the speaker coils. Afterwards, the system goes silent for five or 10 seconds and then it starts up again and seems to work OK. Any thoughts on what could be causing this?Bill

1094

7 months ago

Nikita6787Contributor I

asked in Speakers

Error 1014

Hello. The sonos one speaker issues error 1014, tried to reboot, updated the app, tried to connect from different devices and over Wi-Fi. Nothing is working. What could be the problem? Thanks

2800

7 months ago

Anton1109Contributor I

asked in Speakers

downgrade ikea frame sonos to s1

I have speakers in S1. Wanna combine the new frame Sonos from Ikea. I saw a funktion in s2 that you could downgrade to s1. By mistake someone uppgradera to the new app. How do I go from here?

551

7 months ago

kipp1234Contributor I

posted in Speakers

wi fi

I changed my network and now it only works with a cab attached

7 months ago

dae1510Contributor I

asked in Speakers

Sonos Play 5 will not register to my account

My Sonos 5 stopped responding this morning - I have reset it and am trying to add it back to my account. It connected in the app, then said that the product needed updating. The process then got stuck saying unable to connect the device to my account, and i appear to now be in a loop. When I look at sonos.com I can see the 5 there, but registered 4 years ago Just to note, I am using the latest version of the app and my Play 3 is working perfectly (as was the 5 until this morning)

4883

7 months ago

BBuff702000Contributor I

asked in Speakers

problem with account linking

I have bought 2 era 100 for the bedroom and they won’t link to my account

953

7 months ago

GahamHeadliner I

asked in Speakers

Version: 16.2 (build 79052294) Speaker Update

Since this update installed playback from Deezer has been unstable.

1020

7 months ago

rbs138Contributor I

asked in Speakers

Play 5 compatible with play 1 and 3 ?

Hoping to get some help here, since Sonos customer service is worthless. I currently have the play 1 and play 3 speakers. I just purchased the play 5, with the hope of this working in conjunction with my Donner turn table. 1-will the turn table work with all of the speakers ( old and new)? 2-which version of the app do I use? Thanks in advance for the insight!

2638

7 months ago

GalenTrending Lyricist I

asked in Speakers

Can't add new Sonos one to existing system

Hi everyone,I’ve recently bought a new Sonos One to add to my existing system (already a Beam2 and Sonos One)I’m using the Sonos App on Android and I get to final phase of the installation but I keep getting the message that the device cannot be added to the system. I’ve tried with the chime, with the manual PIN, wireless and cabled. I’ve also tried with another android device but all failed.I’ve been reading on some other topics that there could be a issue with the recently updated app.Has anybody found a work around or do I just have to wait for Sonos to fix the app (if that is want is causing my issues.Thanks in advance

740

7 months ago

beilContributor I

asked in Speakers

Sound that plays through Era 100's when PC powers up or down

Whenever my PC is turned on or off, the Sonos Era 100’s make a connection sound… This is VERY ANNOYING as it disturbs the household in the wee hours! I have checked Windows Startup Applications and Services and there is nothing there to indicate Sonos app/service is on permanently.I have 2 Era 100’s in a stereo pair configuration and I use both the PC desktop app and the Android Phone App with them. A similar question was raised 7 months ago however the “fix” offered does not work.Era 100 makes loud sound when connecting and disconnecting bluetoothEra 100 has an Idle Auto-Disconnect setting which will disconnect your Era 100 from a Bluetooth device after 30 minutes of sitting idle. This setting is off by default, but can be turned on in the Settings tab under System → Era 100 → Bluetooth → Idle Auto-Disconnect.

PWB52Contributor I

As part of an internet network upgrade my network changed names and my Sonos system is no longer recognised. Just to to confirm that I will need to do a factory reset on all products. They are connected by Wifi

7 months ago

MpfogartyContributor I

posted in Speakers

i really, really hate my Sonos system

My Sonos system constantly buffers, lags when I adjust the volume level, cuts outs, resets, etc. It’s unbelievable. No matter how many times I have the audio company come out, they never find the problem but always charge me for the service call. Outside of ripping it out of my house and replacing it, does anyone have recommendations?

stdr1Contributor I

I have more than 15 Sonos devices and the new app has been a huge frustration. three subs had disappeared and I tried adding them on but goes into an infinite loop to restart system and restart app, not registered, not assigned errors.After waiting on phone for 2 and half hours I hung up. Waited on the online chat today for over an hour, finally got someone to help..after multiple restarts and network reboots, still could not connect. Was finally told it is a known issue and they are working on it!. Shocked Sonos released something like this untested. Very disappointed.

TopGContributor I

My older Speakers can’t play or swap speakers on the new app update and and seems to be conflicting each other? I have a new SLone and play 1/3/5

7 months ago

Swanz99Trending Lyricist II

asked in Speakers

sonos five - Set up on app

Hi, I’ve purchased a Sonos five today, and I’ve followed all the steps to try and set it up. I literally can’t get past the “getting your Sonos five ready”point? I’m literally going insane. I’ve had the speaker nearly 5 hours now and I’m still yet to hear what it sounds like. I’m trying to connect with my iPhone but it keeps saying connection was lost. Any help is appreciated. I’ve tried Ethernet, resetting my router etc…thanks

130

7 months ago

GrayconContributor I

asked in Speakers

Arc SL updates itself at 3am - STROBE light in bedroom

At 3am the Arc in our bedroom does an auto update and the WHITE LIGHT is neon bright waking us up LOL. We have the Status Light turned off normally. But for updates its a 5 minute FLASHING white and orange dance party. Can we disable this???thanks

190

7 months ago

Anonymous

asked in Speakers

Problemas con la aplicacion de Sonos para conectar mi Era 100

No puedo conectar en la aplicación de Sonos a mi red local, me pide que dé permiso a la red local cuando la red local ya está habilitada para la acplacion, me solicita ingresar como propietario del sistema. Quien me puede ayudar ? Moderator Note - Translation by Google: I can't connect to my local network in the Sonos app, it asks me to give permission to the local network when the local network is already enabled for connection, it asks me to log in as the system owner. Who can help me ?

1160

7 months ago

Dsmith9900Contributor I

asked in Speakers

play:1 speakers with new App

After updating to the new Sonos App, I can no longer play to my Play 1 speakers. I have to connect to my Sonos Beam 1st then I can connect to the Play 1 Speakers. But I can’t control the volume on the Play 1 Speakers, only the Beam.any ideas?

480

7 months ago

Jordankennedy001Trending Lyricist I

asked in Speakers

app issues and unable to connect

I got 2 brand new era 100’s delivered yesterday and tried to connect them to my system which has an arc and now my app isn’t connecting to anything, been on the phone to Sonos support for 2 hours and 15 minutes going round in circles. Fed up, clearly a Sonos problem with their new app update. Get if fixed now

130

7 months ago

knowlesrdContributor I

posted in Speakers

Sonos App Redesign AMA

How do I connect to Sonos App Redesign AMA I have registered

3595

7 months ago

PlumdoctorContributor I

posted in Speakers

era 300 won’t play music

HiMy era 300 shows up on the system list however it will not play any music at all through the Sonos app.I’ve connected to it with Bluetooth and that does work.I’ve tried playing music through the app with just the era 300, tried it grouped with other speakers but no luck so far. Any help would be greatly appreciated

1762

7 months ago

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