Spectrum problem

Hello,

There are known Wi-Fi issues with Spectrum routers. See Incompatible hardware with an available solution

The general resolution is to use Sonos in a wired setup.

Most Spectrum routers do this with no issue. IF you are in an area where they are supplying Eero routers instead of Arris, Netgear, etc. you have to do a “trick” to get 2.4 active. See in our video below.

https://www.youtube.com/watch?v=dybX7rjoQdY&t=4s

I’m having the same issue. All of my Sonos devices will randomly appear and disappear out of the app. Also there isn’t alignment on the desktop app to the mobile app on what Sonos devices are available. 

ISP: Spectrum

Router: SAC2V2S 

Sonos apps: up to date as of writing

Sonos Devices: One gen 2 (x2), Bean gen 2, Move, Roam (x2)

Mobile: iOS 16.5

Desktop: Mac OS Ventura 13.3.1 (a)

I have 2 iPhones, 2 Apple Watches, 2 Apple TVs, 1 Macbook Pro, 1 PC, 1 printer, 1 garage door, etc and none of them have issues with the network. I also have another house full of Sonos that works but it’s on AT&T fiber. Not sure what the router is. 

Have done unplug/replug, reboots, factory resets, software updates, been on the phone for about 3 hours total now in addition to all of my own troubleshooting. Spectrum said they can’t split the network as Sonos has asked, but they can “guide” individual devices to use the 2.4 vs the 5. However, Spectrum also said that the Ones don’t appear to be capable of 2.4, they could only to 5. Hmmm...

Still working with Sonos’ escalation team who is asking the engineering team for help. Spectrum is sending out a technician as well. Getting good help now that I’m up to the escalation team but I don’t know if there will be a palatable solution.

To me, wiring all of these devices is not a solution. That defeats a core purpose of Sonos.

Permanently keeping a device plugged into my router is also not reasonable. Sonos has suggested this as it apparently helps the other Sonos speakers. In my opinion, having something plugged into the router to help the Sonos system achieve “Effortless Listening” as is advertised on the website should be supplied by Sonos free of charge or included in the first place.

Fingers crossed for a clean solution that doesn’t involve spending more money or wasting a device. 

Would a new router be possible?

Not a huge fan of Spectrum… while I have a device of theirs that I use as a modem, I use my own router to generate my own WiFi network. 

From time to time ISP’s have issues with their routers. At one point my ISP’s router was the subject of blazing Internet fires. I eventually developed a habit of resetting the router once a month. It wasn’t just SONOS that had issues. I kept using that router for a while at the request of a manufacturer. Finally, the pain was too great and I replaced the ISP’s router with my own router. The ISP discouraged this, but all of my issues instantly vanished.

Which Router is recommended for Sonos products?

99% of them. It’s more appropriate to ask which routers have issues, and that data is now somewhat obscured. You can look up, using the search on the FAQ, the word ‘compatibility’, and you’ll find a list of articles about a very few routers. 

Thanks Airgettam.  I suppose i’ll just take a shot at a new/different router then since, like you say, they are a moving target given routine chip updates.

Motorola cable modems work well with Spectrum and Sonos. I have been using the Motorola MG8702 cable modem with success.