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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5155 Topics
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Constantine0Contributor I
asked in Speakers
Can i hack the Sonos One cable for Era 100?

I have Sonos One cables running through a wall, to reach my One speakers, and its impossible to replace them, or run new wires.My speakers have been damaged, and would like to upgrade to the Era 100.Is it possible to hack the existing wire, cut the power adapter head end off, and replace with a Era 100 head end? Is it simply two wires that need to be connected?Would that work?

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6 months ago
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TRielloContributor I
asked in Speakers
Setting up SL1 new sustem

Setting up new SL small speaker along with a brand new internet system and service.  it just won’t connect to the new system.  Using Ethernet isn’t working.  I believe the Ethernet is 2.4g not 5g.    

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6 months ago
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SuoerchunkContributor I
asked in Speakers
setting default speakers

Anyone know how to the app to default to a certain set a speaker/room when opened?  Mine reverts to the least used room in the house every time I open it. 

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S
6 months ago
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WoodrockContributor I
asked in Speakers
Connecting two Play 3’s

Trying to connect my Brothers two Play 3 speakers, go through the process and it says they are connected but when you reopen the app they are not there.i have taken the Play 3’s to my place and they work fine and are up to date.take them to his place, factory reset them and it goes through the process but they do not appear.i have scanned the network and they are connected to WiFi.so I suspect the router, he has an Archer 1600 which is a common router.it was all working fine on S2 appmy question is, are there any specific settings in the Archer router that need to be on or off to be able for it to work.this one has me stumped thanks in advance 

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6 months ago
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PearlfectheelsContributor II
asked in Speakers
Beam + Sub

Ever since the App Downgrade last month my speakers are constantly going offline. My Beam + Sub appears in my list but will not connect with the others. It says “Unable to connect try again later” and later never seems to happen.

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6 months ago
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KevcoContributor I
posted in Speakers
new app

I’m so disappointed!!!!!!!!!it is very frustrating to have a great system and now this.  For all the reasons listed by EVERYONE !!! how can you not immediately not revert the app to the more stable version and apply a new fix?  Planned on expanding a large system and I am losing faith for sure.  I am considering going back to a Bose or wired system.

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K
6 months ago
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Bob01Contributor I
asked in Speakers
sonos c’est de la marde depuis au moins 3 ans.

Sonos c’est de la marde depuis au moins 3 ans.  Plus on est un ancien user fidèle, plus c’est de la marde. Moderator Edit: Google Translate- Sonos has been crap for at least 3 years.  The more loyal you are, the more crap it is.

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6 months ago
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mjmcgooContributor I
asked in Speakers
my system seems broken

Since the new app updated, I have a multitude of issues. Music lags, volume adjustment lags, adding speakers or zones lag. Music cuts out continually. Is thus because I have several older units? (play:3 and play:1) have done a system reboot. Unplugged all Sonos products (18 in all) shut down router and internet connection for 10 minutes. Restarted internet and router. Waited another 10 minutes and plugged in all Sonia products. It fixed nothing. I’m trying to roll back to the old app (s1) and it looks like I have to down grade every speaker?  Which means factory resetting each one and setting up the entire system from scratch.  I’m more than frustrated that I spent so much money building my system and now it is unusable. I have no need for some of the newer features… I just want to open the app, choose music and choose rooms to play it in. 

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6 months ago
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WoodbutcherContributor I
asked in Speakers
not finding network

Sonos finds all products on new router. When connect to new network is applied. It won’t find the products that have been previously found. Set the new router to 2.4 gig only and still won’t connect. Any possible solutions please

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6 months ago
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chuckacContributor II
posted in Speakers
Speakears Dropping Sound Intermittently and Disappearing Volume Control in App

Bug report-Speakers drop intermittently - app version is current and all speakers restarted within the last week. Appears to be playing in the app but no sound. In-app volume sliders disappear for speakers randomly. See photo. I must always look for the system on my network if I have joined a different system on another network. New thing in the current version of the app. 

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6 months ago
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nibeckContributor I
asked in Speakers
Eras 100s frequently "muted" or "sleeping

Setup:Era 100 (2) Both connected via ethernet cable Idle Auto-Disconnect turned off Line-in cable from MacBook Pro Headphone jackOverall, works very well and I love the speakers Problem: It appears that after some amount of silence, the speakers go “mute” or to “sleep”. This doesn't happen if there is a constant stream of audio like music playing, but does happen if there is no sound and then I switch to something with audio (youtube, music, etc.) This happens a lot in conference calls. After I am speaking, I will see that someone is responding, but I can’t hear them.When this happens, I can always “wake” the speaker up by increasing the volume. The volume wasn’t 0, but by increasing it, it appears to wake them up and then all is normal. Hel, currently my only issues.The audio Delay is set to 75smModerator edit: combined posts

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6 months ago
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Jimmi76Avid Contributor I
asked in Speakers
apple music nor playing on play 3s

Hi.I recently added apple music to my services but it will not play on my play 3 stereo pair.It works on my play 5 gen 2s.Is it due to Apple lossless.I know play 3s only play 16 bit but surely it can adjust track format.

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6 months ago
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maxlacContributor I
asked in Speakers
how do I delete a product i no longer own?

In System the list shows a speaker I no longer own. How do I delete it? 

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jgatie
6 months ago
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Peggy52Contributor I
asked in Speakers
how do you reset factory settings for sonos one

How do you reset factory settings for sonos one speaker 

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jgatie
6 months ago
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DarrenjhalesContributor I
asked in Speakers
no sound from my speaker

My Sonos appears to be playing but there is no sound

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6 months ago
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dorbdContributor I
asked in Speakers
Can't find the speakers in the app.

Hey all! Excited to be here.I recently had an issue which my sub (gen3) stopped working, even tho it was connected to Wifi (Checked the router’s clients)  and the light was solid white.I did few restart (took it off the power and back on), and I even tried to factory reset and re adding it to my system, after doing it the app said that it might not be seeing in the app but all I need to do is turn of and on the sub again and it will be shown in the system setting which didn’t help.Following this I decided to factory reset my Sonos beam and rebuilding the whole system, But the same thing happened, now I can’t even see the beam even tho I'm on the same wifi, and I can even connect to it to change the wifi. But generally looks like the app doesn’t recognize the Sonos beam also.Any suggestions what to do? My system is Sonos beam using ARC and the Sub

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6 months ago
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dhtContributor I
asked in Speakers
Re-activating Wifi

Hi,  I deactivated wifi on some of my devices in the past. Now I got the “great” new app. I try to reactive Wifi on the devices, because I restructure my hole home network.  I try to reactivate it on one ikea symfonisk and two One SL devices. The app says, wifi is active, but if i remove the ethernet cable, the three devices to not join the wifi. Even more, if i try to deactive the wifi in the app, I get the error message “Ein Fehler ist aufgetreten” “Bitte versuche es erneut” and retrying creates the same error message. Any ideas what I can try? 

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6 months ago
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jonbarContributor I
asked in Speakers
Can't complete Era 100 set-up because of airplay on iphone

During Era 100 setup, am asked to stop apps on my iphone from using Airplay. How can I tell which ones are using airplay? I normally have my phone audio routed to my hearing aids. I have turned that off. I don’t know what other apps could be using airplay. The set-up procedure can’t proceed until this is answered.

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6 months ago
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GelowinContributor I
asked in Speakers
desconectado

Mis dos equipos desaparecieron del app y no puedo configurarlos 

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Jamie A
6 months ago
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MontypepeContributor I
asked in Speakers
ampliar equipo

Buenas. Dispongo de un equipo arc inmersivo completo con 2 era 300, sub 3 generacion y barra arc. Queria saber si puedo conectar 2 altavoces five para que suenen en la misma habitacion ya que al ser una habitacion de 70 metros cuadrados, al poner musica me gustaria tener algo mas de volumen. Gracias. Moderator edit:Google Translate-Hello good. I have a complete immersive arc team with 2 era 300, sub 3 generation and arc bar. I wanted to know if I can connect 2 five speakers so that they play in the same room since it is a 70 square meter room, when playing music I would like to have a little more volume. Thank you.

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6 months ago
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RumenContributor I
asked in Speakers
after update cannot find my products

after update cannot find my products in the system

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6 months ago
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MoonflyerusContributor I
asked in Speakers
Sonos Ray - unable to register device to my account

I have been using Sonos for several years. I have a play and a one SL. I just bought a Sonos Ray. I went to install it yesterday and the app prompted me to download an update. I did that and the Sonos is coming up in the Sonos app. But when I go through the steps to register it, it’s saying that it can’t register to my account I have, checked that it is on the same Wi-Fi account that my other devices are on and my other devices are still working. But I still can’t register the device. I gave it 24 hours and tried again and it won’t register. I have tried to call helpdesk, but it’s a 70 minute wait both times I’ve tried , does anyone know how to get it registered? I’ve rebooted and I’ve reset factory settings before and rebooted Wi-Fi. Also tried ethernet cable. Any help would be appreciated. 

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6 months ago
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ewanichaContributor I
asked in Speakers
Connect to Speaker

I have never been able to successfully connect my Sonos to the app. I’ve reset it five different times it finds it on my phone via Bluetooth it connects to the Internet and then it’s never in my account. We were given this speaker a gift three years ago and I’m finally getting around to see if I can get it actually work. thanks any help would be appreciated. It’s a Sonos one Gen two speaker. 

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buzz
6 months ago
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bmudContributor I
asked in Speakers
Rebooting era 100

Era 100 was working fine with my Wi Fi then I changed internet service to fiber optic. All other devices on my new network are working fine except era 100 was not recognized. I performed system reset, I got the speaker tone and the instruction said to press button when light was blinking blue - except I didn’t see any button to push and eventually it just timed out. Is there an earlier version of the speaker that that applied to? 

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6 months ago
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hapinsacks15Contributor I
asked in Speakers
Please help me understand how sonos fails so i can mitigate

Hi All,I’ve been fighting with my sonos speakers for about 5years now. I never seem to lose hope and each year I think I figure it out, then a few weeks go by and im back to square one. This year I really thought I had it figured out by creating a dedicated network just for my speakers and then advertising a 2.4Ghz only wireless network for that network which again only my speakers connect to. That way there is no more sonosnet. There is no other interference on the network.  Everything worked great for 16days and then i wake up to: Here is what the speakers look like on my network when this happens(notice the “wifi” column - theyre all dropped off from a router standpoint...but in the app theyre in a state where they are connected to the wifi, but they arent responding? how?..):So I reboot my entire network. All devices go offline. This is very disruptive, but its gotta work right?: ​Nope theyre jacked up still...everything else on my other networks are connected right back up. Sonos

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6 months ago
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