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move 2 not registering to the updated app

  • December 21, 2024
  • 9 replies
  • 65 views

How am i supposed to connect my move 2 to the updated app ??

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9 replies

UKMedia
  • December 21, 2024

How far do you get when using the Add speaker or component function after selecting the gear wheel in the top right of the screen?


  • Author
  • Contributor I
  • December 21, 2024

To where i have to press buttons in speaker to finish setting it up but here when it doesn’t workΒ 


  • Author
  • Contributor I
  • December 21, 2024

Β 


UKMedia
  • December 21, 2024

Are the lights flashing green and white?Β  What happens when you press the previous and next buttons on the Move 2?Β  Any messages?


  • Author
  • Contributor I
  • December 21, 2024

Yes it flashes green and white but when i press nothing happens no sound no nothing happensΒ 


  • Author
  • Contributor I
  • December 21, 2024

Ok so ya i had to press on both buttons same time then it showed there was a problem linking move 2 to my accountΒ 


UKMedia
  • December 21, 2024

Ok so ya i had to press on both buttons same time then it showed there was a problem linking move 2 to my accountΒ 

What colour is the status light now?Β  If you have never used your Move 2, please Factory Reset the device using these instructions:Β https://support.sonos.com/en-gb/article/reset-your-sonos-product

And then try readding the device.


  • Author
  • Contributor I
  • December 21, 2024

I did switch off my router deleted the app and reset my speaker went through the link did the set up again and its now linked πŸ˜† what a relief πŸ˜… thank you so much for the help πŸ™πŸΌπŸ™πŸΌ


UKMedia
  • December 21, 2024

I did switch off my router deleted the app and reset my speaker went through the link did the set up again and its now linked πŸ˜† what a relief πŸ˜… thank you so much for the help πŸ™πŸΌπŸ™πŸΌ

Great news. πŸŽ