Contributor I

move 2 not registering to the updated app

9 replies
115 views

How am i supposed to connect my move 2 to the updated app ??

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UKMedia

How far do you get when using the Add speaker or component function after selecting the gear wheel in the top right of the screen?

Remember: Sometimes Red Wine helps :)

G

G818Author

Contributor I

To where i have to press buttons in speaker to finish setting it up but here when it doesn’t work

G

G818Author

Contributor I

UKMedia

Are the lights flashing green and white? What happens when you press the previous and next buttons on the Move 2? Any messages?

Remember: Sometimes Red Wine helps :)

G

G818Author

Contributor I

Yes it flashes green and white but when i press nothing happens no sound no nothing happens

G

G818Author

Contributor I

Ok so ya i had to press on both buttons same time then it showed there was a problem linking move 2 to my account

UKMedia

Ok so ya i had to press on both buttons same time then it showed there was a problem linking move 2 to my account

What colour is the status light now? If you have never used your Move 2, please Factory Reset the device using these instructions: https://support.sonos.com/en-gb/article/reset-your-sonos-product

And then try readding the device.

Remember: Sometimes Red Wine helps :)

G

G818Author

Contributor I

I did switch off my router deleted the app and reset my speaker went through the link did the set up again and its now linked 😆 what a relief 😅 thank you so much for the help 🙏🏼🙏🏼

UKMedia

I did switch off my router deleted the app and reset my speaker went through the link did the set up again and its now linked 😆 what a relief 😅 thank you so much for the help 🙏🏼🙏🏼

Great news. 🎅

Remember: Sometimes Red Wine helps :)

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