Recently took delivery of a Sonos ray which fails to connect. Contacted sonos support who said it needs to be replaced. This was on the 6th December. Have heard nothing further ?
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They only told you? They did not send a return form or such?
no nothing keep ringing them but they say it will be 3-5 working days which is now past. Extremely frusratying
It's frustrating when there's no update. I recommend following up with Sonos support again, referencing your case number, and asking for an estimated timeline for replacement or resolution.
Hi Robert, it gets decidedly worse !! After many follow ups with Sonos Support (typically 45 minute wait) all they say it is with the “Product Return Team” I then escalated my compliant to Level 2. (Did anyone ever hear of level 2?) I was assured the issue would be resolved within 24 hrs. That was Monday and it is now Wednesday. I now just want to return the product and be refunded. Extremely frustrating.
Hi
Welcome to the Sonos Community!
Sorry to hear of this delay. I just looked at your case just now and I can see we contacted you 8 hours prior to my posting here.
I hope that is everything sorted out for you.
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