I am, well, I was a Sonos loyal customer. Despite the awful new App released, I still defended and stayed with the brand as I loved the sound, look, build and quality of its products. I had various Sonos Products and currently still have a Bean 2 system, with 2 play1 as surround. I also have another 2 play1 and decided to buy an Arc, to use in my main living room, pair it with play1’s and then, hopefully at Christmas add a sub mini to the system. I went with the Arc, as I thought I was going to be a step up from the Beam I have in the other room, despite the bad reviews online talking about microphone problems. After all these reviews were more a year old and thought Sonos would have recalled and solved the common issue… well, no. Arc arrived. I was really happy. Set it up, added the surround. Played really nicely, happy with the sound. After just a couple of hours in the house, tried to call Alexa to switch lights on, no answer. Microphone was off. Kept going off, every few hours. Contacted Sonos, advised to replace unit. Called my retailer, they organised immediate replacement. Replacement unit arrived, went through all the set up, again, put a film on, happy with sound…. Until I had to put lights off, as microphone was off, again. Second unit same problem as the first one. It means to me, even though Sonos knew about this issues for almost 2 years, they have done nothing. They haven’t recalled defective units from the market, probably they didn’t even solved the issue on new manufactured units… they still sell units that do not work, units that cost more than £800! Doesn’t sound to me like a company that cares about its customers and its customer experience. Will contact retail tomorrow, unit will go back for a refund, play1’s will go on eBay and Sonos has lost a customer!