Speakers

Beam not playing. It is connected to wifi, but cannot be found either through Spotify or Sonos app. However, when I ask Alexa to play Spotify it works???? But still doesn’t show in app. I’ve deleted and reinstalled updated app. My play 5 is working fine. Not sure what else to do. Thanks

So I have a manual turntable with Sonos dongle into Era100 used only for this gateway purpose.  When I pair the Era100 and my ARC HT, or any other Sonos devices I have, I loose the pairing once I switch from side A to B every single time.  I guess since no more input is sensed with the ERA100 it must default to not be paired anymore, but this is super annoying and frustrating.  Is there a setting somewhere that I am missing?  Just to be clear the 100 is not being used as surrounds in HT setup, it was purchased specifically to be a gateway. 

Why is the Sonos App so slow to do anything. ?For a reputable company I’m dumbfounded, this is hands down the most frustrating app I’ve ever used. It has been like this since they changed it, why hasn’t it been fixed ?My Sonos speakers are just wireless speakers for my Spotify now (an app that does exactly what it’s supposed too with no issues), I never use the Sonos app anymore, only to group my speakers, which once again it won’t bloody do, Hense why I am writing this. Nothing in my life frustrates me more than this app 🤬🤬🤬

So I have had a Sonos ray for around a year now no complaints at all however it has decided to disappear off my Sonos app and I have tried everything to get it back. Eventually I had to factory reset it and now I have been greeted by error code 1000 in with I feel like I have tried everything and it won’t work. Please help meeeee

First, it requires now your precise physical location (?!) Even then, it can not find any existing product on the network. I highly recommend not to update. Or get rid of sonos before it gets too late 

I just installed two Era 100 speakers in my living room. How do I get both speakers to work at the same time?

This must be another great feature of the ‘new’ app..Have never had a problem changing routers in the past but am now forced to replace my router and find I cannot reconnect my speakers without resetting them and losing all my playlists etc..This surely cannot be the case, there must be a way of updating the configuration of each of my 4 speakers, 3 x Play1 and 1 x One (Gen1)?Can someone offer me a different solution please?

My play 5 gen2 won’t connect with WiFi or with Ethernet cable 

Hey everybody, hope I can find some help for something that’s making me go insane.  I have my Sonos Beam (GEN 2 - v81.1-58210) connected to my LG TV via eARC. This same TV is used as my computer monitor, running Windows 11. I currently have my sound settings like this: It sounds great, works great, as long as there is sound running through Windows. However, whenever there’s a long enough idle, the next time any sound would be produced the Beam sounds like absolute constant loud garbage. Like TV and Radio static at full volume in a wood chipper. This will continue until I mute and unmute Windows.  It does NOT happen when I disable Atmos or use any of the bit/Hz options in Windows.  I couldn’t find much information about this except this post from a few years ago.

Play 1 speakers disappeared playbar and surround sound play 1’s present and working any ideas how to reconnect missing play 1’s ? Cheers. 

My Play 1 will not connect to the network via a wifi or hardwired connection.  Why?  What is the cure? 

I recently upgraded home internet and have a new router ( Bell Fibe ) . All devices connect except Sonos speakers. I have contacted Sonos support and was walked through a process. Result was nothing wrong with Sonos….something wrong with Bell - So, I call Bell and they say “ something wrong with Sonos” I have read up some on potential issues and performed creating a separate 2.4G network. All steps successful until the last step, where I  add in password to my Wifi and Sonos says” incorrect password”. The password is correct so this is not actually the issue. It just wont connect. I have seen some other Sonos users have this same issue but don’t see a lot of replies on it and am curious if anyone has found success in any work-arounds.Thank you !-A/G     

As you may know I have had some issues with my WiFi. Sonos app failing to find speakers or Spotify not showing Sonos speakers. This week I upgraded from WiFi 5 to 6 and hey presto, so far the issues are solved. Eh? 

Hi everyone,  I have been playing aroud with some fine adjustment of my bass setings on my sub and suddenly after increasing the bass settings from -1 to 4-5 , the sub said “BANG” and went quiet for ever. No LED indication or any signs of life. I then decided to open it up and find that my PCB is burned. I do not have that much expirience around fine electronics so I would kindly ask you for help. I took a closer look under the burned spot and all looks find, so I assume that issue is only with those components on the top layer. Did anyone had a similar issue?  

The S2 system is a disaster. My current list of problems are:Responsiveness to controls renders the system unusable. It takes 5-15 seconds between pressing play or pause before it takes effect, or adjusting the volume, or selecting a new song, and so on … that is if these requests succeed at all. Many such requests don’t. Searches don’t include content from my Music Library which I finally managed to “configure”. I can see on the Synology logs that the Sonos system is accessing it but I can’t browse the content. A pair of Play1’s that were working as a stereo pair before, on S1, can’t be paired together since the S2 system deems them incompatible. Apple TV is unable to control the volume in the room with a playbar, subwoofer and two Play1’s although this might not be a problem with SonosThis is my second attempt to make use of the S2 system since the S2 fiasco was launched on us earlier this year. It has wasted a considerable amoun

I set up a friend’s Sonos system on my account and want to transfer that system to them.  Does that leave my original system on my account?ThanksAndrew

Been with bt arc work great with surround speakers now changed to virgin media with hub 5 now cannot connect arc just keep saying password wrong when it's not driving me up wall things or never simple anyone have a fix to get me up and running 😀 

I recently tried to set up an old Sonos Play:5 Gen 1 and when plugged in it shows no indication of being powered on, there is no light at all and the Sonos 1 App cannot locate it.I have checked the power cord with my volt meter and it is good.I have done the Factory Reset procedure with no results.Is this Play:5 completely dead or could there be some other reason for the problem?Worst case: I can tear it open and use it as a passive speaker.

Unable to disconnect music from a speaker.  Using port and cannot get it to play from my cd player because a song that was played from the Sonos app will not close.

Tried everything to get Alexa to connect with S1. It did used to now doesn’t and won’t

Hello Sonos people! I am in a five room apartment, I have pretty reliable 60/70 mbs internet, wired to 3 nodes of Google Mesh wifi (purchased 2018). My rooms are setup (wirelessly) as follows:LR - Beam, Sub Mini, two OnesDR - Two OnesBE - A single OneKitchen - One plus RoamThe problem I have is the speakers drop randomly and become non-responsive in the app. Is there something I could do to achieve more reliable service? I love my system, but it is also making me insane. Any guidance - including whether to buy a new router, and if so which one - would be much appreciated. 

Can someone please advise in simple terms,...can I connect my old CD player from my HiFi stacking system to Era 100 ?I want to play my CDs through the Era100 with no other equipment in a simple two piece set up.I believe I use the Sonos Line In adaptor with other cable adaptors, but what do I need at the back of my CD Player ? I have Analogue Output LR and Digital Output Coaxial ?And very importantly, no sort of Amplifier required ?I have trawled the advice online but cannot find a straight forward answer.Thanks all. 

Hi.My play 1s and play 3s I know are a few years old now but they do not work well with the new app.App doesn't respond just freezes or still shows song that was playing 10 mins ago.My Play 5 gen 2s are fine probably because they are newer.I can't afford to buy newer speakers.Is there anything I can do? My WiFi is fast at 500 mb so no speed issues.

Hello, this is a new issue.  Various speakers cut out randomly only when input is from TV.   Using music feeds from app works fine.  Any ideas?

I have a Sonos one which is blue tooth enabled.i have bought a pro-Ject Blue Tooth Turntable and it won’t connect to my Sonos One speaker.I understand that to pair my speaker with a device, I need to press and hold the blue tooth button on my Sonos until the light on the top flashes blue.Here lies the problem. It doesn’t. It flashes orange. Red. Green and white. Never blue.I have factory reset the device, and tried everything that I have read on line but nothing works. The turntable connected immediately with my headphones (not Sonos) so I know that the turntable is not the problem.I have lost hours trying to resolve. Any help in laymen’s terms would be welcomed.