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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4809 Topics
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Ben0368Contributor I
posted in Speakers
Has Sonos bricked my speakers

I find it strange that I wake up one morning and find my sonos system down, the S1 app suddenly can find any of my speakers all gen1.After many failed attempts of resetting etc sometimes the app would see the speakers other times not. On the times it did it always failed to connect. Now use the new app hey bingo everything is there, I could up date the play ones to use the new app. My Play 5s however whilst can be seen, they are not compatible.I kind of remember they tried to brick these before, looks like they may have done it now. Well sonos as the rest of sonos products give up. I promise you the replacements will not be Sonos. Ben

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5 months ago
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MaunameaContributor I
asked in Speakers
Symfonisk does not re-connect to WiFi

Hi Sonos Community,I am seeking support and help regarding an issue with my two Symfonisk speakers. I have had them working perfectly in my Wi-Fi network for several years. Recently, I changed my Wi-Fi to a whole new network, and now I’m encountering a problem with one of the speakers.Issue Details:    •    Speakers: Two Symfonisk speakers    •    Wi-Fi Change: Moved to a new network    •    Current Status:    •    One speaker is connecting and working perfectly fine on the new Wi-Fi.    •    The other speaker is not connecting via Wi-Fi at all.    •    Attempts to Fix:    •    Using an Ethernet cable, the problematic speaker connects and works fine. However, it stops working as soon as I unplug the Ethernet cable.    •    I have reset the speaker to its original factory settings, but this did not resolve the issue.    •    Additional Context:    •    The issue started after the recent Sonos app update a couple of weeks ago.    •    The problem is unique to only one of the two speakers

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5 months ago
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jardeContributor I
asked in Speakers
sonos era 100 won't play apple music

I bought a Sonos Era 100 today. It won't play Apple Music.Skip every song. All my other Sonos devices play Apple music without problems. Only the Era 100 does not. Should I return the device?https://www.reddit.com/r/sonos/comments/1d3m8dn/new_era_100s_issues_with_apple_music_working/

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5 months ago
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PatrifContributor I
asked in Speakers
audio is not working on the app

After recent update I can't play anything on my Sonos One. I connected and updated the WiFi and network, but it still did not solve the problem. Any advice what needs to be done? 

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5 months ago
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RlepContributor I
asked in Speakers
connecting to app

Hi,  i have a sonos sl and sonos roam and - for the love of god and after too many attempts - cannot connect them to the app.  I always get through the setup process but they then dont appear as devices - even if I follow the instructions to unplug. anyone?  I might otherwise be inclined to throw them out of the window..  

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5 months ago
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Mick BrickContributor I
asked in Speakers
New App

New Sonos app keeps dropping out and doesn’t pick up speakers 

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5 months ago
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Io e le micieContributor I
asked in Speakers
compatibilità assistente vocale

Buongiorno, sono un nuovo utente del sistema Sonos. Posseggo solo un Era100 regalatomi da mio figlio lo scorso Natale. In merito al suono avvolgente riprodotto non ho nulla da ridere, anzi, è perfetto, ma sui servizi accessori integrati nel sistema dell'Era100, devo dire che siamo molto in alto mare!Dato il costo per l'acqua dell'altoparlante, una persona normale pensa di trovare chissà perché è compatibile con il sistema e invece una grandissima delusione!!!Riproduzione musica limitata e assistenti vocali compatibili solo con Sonos e Alexa.Dotazione di sistema molto scarsa!!! Si pensa ad esempio agli assistenti del comando vocale: Sonos è praticamente initile in quanto risponde solo in inglese, Alexa è stupida in quanto è limitato dato che non ha un browser aperto come proprio motore di ricerca e google? Google scopro che non è compatibile con questo sistema... 300 euro di altoparlante e nessuna compatibilità con l'assistente vocale Google, se non attraverso un altro altoparlante Sono

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5 months ago
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IsaacslzrContributor I
posted in Speakers
sonos 80.02.04 update

The app was working perfectly fine before the update, I work at a retail company so I play music at work all the time. Just recently as soon as I get home when I go to the app there is nothing there like I have nothing created or no speakers. Says i have to join system but still won’t connect anything unless I uninstall and reinstall the app. This is getting really annoying, I’m not trying to do that all the time. My coworker also is have the same issue unfortunately. We both love Sonos a lot but this is getting really annoying please fix it.

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5 months ago
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TangoMeAvid Contributor I
asked in Speakers
Two Play:3s on my network have long (up to 5 second) delays

I’ve had trouble getting things set up and making sure my Play:3 devices work on my current Sonos network. I have them working now, connected by ethernet, and I’m using the current control app on my Mac and my iPhone. I’ve been testing them and when I hit “Play” on my phone or Mac, it can take 4-6 seconds (it seems to vary) before the music starts playing. When I hit Pause, there’s still a delay, but it doesn’t seem to be as long as when I hit Play.Once I make sure these are working properly, I’d like to put them into a home theater grouping with a Playbar and Sub. (Right now I have a One and One SL in there. I want to remove them so I can use them with AirPlay in other rooms and put the Play:3s in that room in place of the newer speakers.) I’m thinking if I’m going to use these in a theater setup, a delay will either keep them out of sync with the other speakers, or may cause other problems.What can I do about this delay? (I have looked at this page, but I don’t see a way to get to So

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5 months ago
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Jcurl5Contributor I
asked in Speakers
sub not working

I can’t get my sub to work

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5 months ago
Klav_001
Klav_001Enthusiast I
asked in Speakers
Hardwired Sonos Amp Keeps Cutting Out Since App Update

Hi — ever since the app update, my entire Sonos system is very unreliable and keeps cutting out. I’ve got 1 Amp and 6 SL One speakers. The most frustrating thing is that my Amp (which is hardwired via Ethernet) keeps cutting out the most of all my products. I had no issues with the Amp connectivity all before the app update, if anything it was the One speakers that would sometimes cut out. I have a TP Link 3-router mesh system in my apartment, so it’s seems unbelievable to me that I don’t have a very reliable connection here.For example, I was just playing some music on my system, and the Amp cut out a bunch of times until it completely stopped playing any music and it hasn’t come back on, even though it says it’s still playing in the app. The SL’s cut out too now, but it’s not as bad as the Amp.Without the ability to change the SonosNet channel, I have no clue how to make this better. I never had this issue before updating the app. Any suggestions? Thank you!  

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Klav_001
5 months ago
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TangoMeAvid Contributor I
asked in Speakers
Play:1 - Still useable for wifi and Airplay?

I used to use Sonos frequently (daily, for many years), but over the past 4 years or so, have been more and more frustrated and have gone through long periods without directly using the system because when I’d start to use it, I’d have to fix things first. That happened today with a Play:1.I have several Play:1 devices in my system, which spans 2 buildings, each building with a different wifi network. Today I just wanted to play what was on my iPhone through my Play:1 while taking a break on my porch. But this Play:1 didn’t show up on my Airplay list. Some of my other Sonos devices did, including some One SL devices.I tend to prefer to use ethernet for devices that don’t move around and the Play:1 was on ethernet, but that’s part of the same LAN my wifi covers. So I tried to enable wifi and the new app showed that wifi wasn’t working. I tried to update the network name and password, but there was no way, on the phone app, to update that information.I went to my Mac and ran my Sonos app

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Airgetlam
5 months ago
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cool1jackContributor I
asked in Speakers
add new product

Sonos sure add computer speakers with the subwoofer sound like 5.1 

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5 months ago
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YaroniContributor I
posted in Speakers
error 1000 updating one 2gen

Having trouble  updating new one 2gen after adding to system .Get error 1002,1000.Try to connect directly to EthTry to change network 2.4/5GYour help please 🙏 

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5 months ago
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jpandwoolAvid Contributor II
asked in Speakers
Cant play to whole system suddenly

My Sonos system is 3 years old and has, in the main, hassle free but in the last few days I have not been able to play on the whole system. I get a cannot connect error but if I go into system I can see all the speakers and adjust their settings etc. I just can’t play from the Home Screen to the system around my house. any ideas? Thanks 

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5 months ago
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Xaritorito88Contributor II
asked in Speakers
not possible to install Sonos arc

Hi, I just bought Sonos arc, but we tried in different ways to install it buy it’s not possible. The app can‘t find. We don’t know what to do. If someone can help me, It would be great.

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5 months ago
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KamillalalaContributor I
posted in Speakers
new sonos app

It is simple!! The new app it a total crap!!!! Can’t use it whatsoever. !! Garbage!!! Takes forever to load music if it is even loads what I want it to play!! Bring back the old app please I m bagging you to do so! Otherwise you will lose millions of customers !!

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jgatie
5 months ago
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andrea_comandiniContributor I
asked in Speakers
Era 100 Stereo pair with Sub Mini connecting issues

Hi everybody,Since the first installation, months ago, I’ve been experiencing continuous connecting problems with my setup (Era 100L + Era100 R + Sub Mini).Unfortunately, that translates into constant resets (even more frequent with the release of the new app), and my frustration keeps growing.I am using a ZTE MC801A router with a two-piece Eero system, does anybody have an idea?Many thanks in advance!

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Corry P
5 months ago
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Cp5000Contributor I
asked in Speakers
updating Sonos speakers

My system was great all still on S1 app and then I decided to add a speaker I could only add it by updating to Sonos 2- I needed to order a new Sonos Port since my old Connect would not work in Sonos 2-  After ten or more hours of trying to update my 8 speakers Play 1 - I  realized what a mistake I made- tried to reinstall S1 but now all speakers need an “update” (turned off automatic updates too late) and can’t add any equipment in S1 app- anyway to work around this ? Am I doomed to have to try to update again to S2? Anyone having luck with updating older Play 1 to Sonos 2 app? Furious my system is ruined! 

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Corry P
5 months ago
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StcrewdadContributor I
asked in Speakers
connectivity

 I bring one of our speakers to our second home during summer.  This speaker is used as a pair in our primary home. "Although I see my Sonos sl one speaker on my router list of connected devices at summer home,It is not recognized by my iPhone ".  I have performed a factory reset several times and it goes through the set up process. Supports suggests that you unplug after setup and replug speaker for connectivity issues and I do, but phone still has issue connecting.  Anyone out there who has had this problem?

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5 months ago
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Navylad125Contributor I
asked in Speakers
adding five to system

I have a beam gen 2 and a mini sub all set up for tv sound.  If I get a Sonos 5 for use as my music player could I add my mini sub to the five as well as keeping it in my beam 2 setup 

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5 months ago
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Roxt15Contributor I
asked in Speakers
Era100 update reduced audio quality

A recent update has ruined the sound quality of my speaker. This speaker was purchased for its sound quality and more specifically for its ability to reduce sibilance in music and TV. Since the latest update the sibilance is so high the speaker has become mostly unusable for me. And the treble and bass settings no longer reduce sibilance. Sibilance aside, the audio quality is noticeably worse (less full and dynamic, voices sound like they’re being smothered with a pillowcase or they’re talking in a bathroom) Am I stuck with some stranger’s audio preferences every time there’s an update? If I, the user, have no control over the speaker I paid for then what is the point?.. I’m so upset my beloved speaker may be heading for the waste.  Is there a solution to regain previous audio quality? Can I prevent unwanted audio changes in the future?

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5 months ago
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NaRuContributor I
asked in Speakers
Connection issues One SL

One box of my entire system can no longer connect to the WiFi since the app was updated. Three work perfectly, but one does not. I have reset it several times, but every time it comes to connecting to the network and I enter the WiFi password, it says it cannot connect. What else can I do?

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5 months ago
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GalafreyContributor I
asked in Speakers
missing speaker

I have 2x Play1 speakers set up in Stereo I changer my wifi extender & now only one speaker works. I have tried rebooting, followed Sonos connect steps, tried adding new item. No success  speaker can’t be found  It has power. It is on the same wifi as the other speaker. It in the same position as before. 

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5 months ago
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JB222999Contributor I
asked in Speakers
i can no longer connent my 2 Fives as a Stereo Pair???

Morning all,Since the app “upgrade” I can no longer use both my Fives at the same time.it doesn’t work via the Sonos app nor via Spotify.they both work individually but not as a pair anymore it says “unable to connect try again later” but it never works! any ideas?  Thanks JB  

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5 months ago
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