Speakers

Hi there,I recently bought my first Sonos device, the Era 100, but I haven’t been able to use it yet. It’s impossible to connect it using the Sonos app on Android or iOS. Everything seems fine at first, but then it doesn’t work. Most of the time, I can’t add the device to my system. On a few occasions, I managed to add the device to my living room, but the process failed with an error code 801.I’m feeling really frustrated—please help me!Thank you in advance.

It's disappointing that the Sonos Line-In Adapter is not included with Sonos speakers and must be purchased separately. Given the premium price of Sonos speakers, this adapter should be supplied as standard, especially since third-party alternatives are incompatible, leaving customers with no choice but to buy the official Sonos adapter.The more significant issue, however, is the mandatory audio delay enforced by the Sonos App when using the line-in adapter. The app only allows delay options ranging from 75ms to 2000ms, with no option for a 0ms delay. This is incredibly frustrating, as it creates noticeable synchronization issues between video and audio, in my case I'm using the Sonos Era 300 speaker with line-in adapter alongside other speakers which creates a noticeable eco in the audio output.Sonos, PLEASE UPDATE the mobile app to include a 0ms delay option! This is essential for a seamless and premium audio experience, which is expected at this price point. 

Hi there,I recently replaced my old play 5s with newer speakers that I added to the new Sonos app. I still have two speakers (play 3 and play 1) and a boost in the S1 app. I wanted to transfer them but somehow I cannot get it to work. S1 asks me to update and when I do that it opens the new Sonos app. But when I then update there it says the system is up to date and the three devices do not show in the new app. Not sure what to do? Has anyone had this problem and could fix it? Would be grateful for any advice or help. Let me know if further info is required.Thanks so much in advance.All the best, Tim

Once again my entire system is no longer available. I have an Arc, 2 Ports 4 Sonos One Gen 2s and 2 Sonos 1 Gen 1s. Nothing is available and my Sonos network has disappeared AGAIN.Currently performing a factory reset on everything and will then have to re-tune them for the rooms.This is the 8th time I have had to do this since last spring when the ‘update’ started wiping everything out.WHY WHY WHY can’t your engineers figure out how to push updates that don’t break everything?Before you start saying “Check your WiFi settings” I have done that, and my WiFi is operating perfectly.I have a significant investment in this system and am Extremely Unhappy with the quality of the Sonos software. PLEASE FIX THIS!!!!!

Hi - I know this has been asked and answered in many different ways and forums, I have tried many of those solutions but still have instances where speakers drop in/out. I have not been able to pinpoint any specific event that may drive this.My wifi is strong, I have a mesh network, a few of the speakers connect to the 5Hz but most to the 2.4Hz network. When things get really, really bad I unplug all speakers (16) and reboot my router and mesh, then plug them all back in. This seems to work with some lags.The issue has been persistent since the new app, I have changed my router (from stock xfinity to a Synology Mesh) and seen no difference. My Arc was hard wired, so SonosNet which I have since taken on wifi and away from SonosNet, there is some perceived stability after this (maybe?).I have been thinking of creating a separate Sonos only 2.4Hz network for all the speakers to test, does this make sense? It will be a bit annoying since my mobile will have to use the 2.4Hz or I will have

 Player 3 and bridge cant connect to Sonos App. It said that dont support or can not recevied more updates.That means i have to threw away my perfectly sounding speakers player 3 , and only use my Era 100?Anything that i can do to put it back on use?

Hi I own Bean 2 sub mini and 2 era 100s configured as surround. I received 2 era 300s that I would like to configure as surround and put the 2 era 100s in stereo. Can I use the Sub mini with the 2 era 100s or does it only work with the beam 2 and the 2 Era 300s. That is, can I use the sub mini with the era 100s and with the soundbar and the 300s? Thanks. Andrea

Hello,This was raised several month ago with no answer ():Our Sonos One SL now shows up in the system when wired to the eero router, but disappears when ethernet is unplugged. When visible, the speaker shows wifi activated (in the app).Are there steps to take before unplugging the speaker, to make sure it will still work over wifi?FWIW it used to work (with usual Sonos hickups) for years over wifi, then stopped.

Do I need a sub mini if I purchase a play 5

Hello EveryoneI have a Sonos Five, which is exactly two years old tomorrow.  It has suddenly stopped working.  I have performed factory reset (including with and without ethernet connection to router), the app recognises it and adds it to the S2 app and my system.  It even performs Trueplay.  However, when I try to play music or a radio station through it, I am getting “unable to connect.  Try again later”.   Please does anyone have any advice or tips on anything else to try please?  Thanks for any suggestions.Mike  

Why is the Sonos app the worst app? Hey Sonos. Hire some developers and start from scratch.  I won’t buy any more speakers until you sort this mess out!  

Hi everyone This is my first time posting for help, so apologize if the answer is somewhere already on here. I haven’t been able to find a solution that works so here I am…. I have a Beam and two One SL's which I used to create surround sound. My One SL's kept losing connection, so I tried to factory reset them with my Beam to try and set up a new system. Now nothing will connect to my WIFI. When setting them up, after it asks me to put in my WIFI password, I enter the correct password and then there's an error to say incorrect password. The error flashes up almost immediately, like it hasn’t even tried to connect. It is definitely the correct password as I copied it from the router. Even when I use an ethernet cable it’s asking for a password. It's not a frequency issue as I have many 2.4ghz products connected to my router. I know it’s not the network as everything use to connect fine to it. Kind of lost what to do as there’s no real help online that I can find, and I waited 50 minute

HiI have 4 x sonos 1 speakers, two wired up as individual and two as a paired stereo and it all works well.I have been offered a pair of play5 and a single play 3 along with a bridge at a reasonable price.My intention is to put these together in the living room a part of my group.Firstly, will this work?Secondly I have noticed the new speakers have an input connection.Does this mean I will able to plug my TV into the new components and put the tv through them for tv sound. As well as being part of my original system?So to conclude, i will have;1: two x sonos 1 as individual units (current).2: two sonos 1 as a paired stereo (current).3: two sonos play 5 & one sonos play 3as a stereo plus centre speaker.Will option 3 work with (A) the current systemWill option 3 take input from my TV, DVD playerI have until Tuesday to make my decisionSo Many thanks in advancePhil

I have a Sonos Era 100 and I am trying to get it to receive audio from a bluetooth transmitter (Avantree Oasis B).ie basically the Sonos Era is going to be receiving an external audio source via bluetooth.Can anyone advise if / how this can work?When attempting to pair the devices, I cannot see anything in the Sonos app.Does the Era 100 even support this?My backup solution is to connect another third party bluetooth receiver to the Avantree, then send the signal via aux cable to the Line In on the Sonos Era.

Hi I have 2 Play5 and 1 Sub of the sonos first Gen. How can i configure these products? It asks me each time to update, whe I do this, there is no compatibility any longer so that they are unusable… i brought it back to Sonos S1 but cant do some configs like stereopairing or pairing the Sub with another 1st. Gen Play5 Do I realy have to throw this old speakers away??? would be nice to get some help with this issue, thanks a lot!!! Regards,Schmiddy

Hey people,I love the flexibility of taking the Move out and returning it to the system in the house for a bigger sound. I'd like to expand the collection but I'm put off by never ending connectivity issues.I have high bandwidth fibre-optic broadband which exceeds our demands. I have a new WiFi router as I figured this was the issue but if I take the move out of the WiFi and use as intended. When I return it to the system in the house it often won't pair with the Sonos one. (Not stereo)Honestly, I find this so frustrating or am I over reacting?I'd go for the Arc and some era 100 but if every time I want to use it I have to spend 30mins trouble shooting I'd rather not waste my money.I hope there's a simple answer? 😬Perhaps it's me🤷Any help much appreciated 

So is it just Sonos or is it the combination that sucks? Any body else with this combo? Sometimes Sonos works fine, for a while, then nothing works….. I try to reset something, here or something there, after restarting all Sonos products and restarting the network, then sometimes it starts working, for a while, then speakers start to drop out, drop out of the system….. I read sort of the same description from other users so….  But the question is , is everything the app or is it something with my mesh WiFi, I have looked deep into the configuration but can’t  se anything fishy, am I missing something?

Hi, I currently have the Piano Disk IQ system with Apple Airport express which communicates to the Piano disk app to play the Piano.  The IQ has to low level outputs that go to a powered soundbar subwoofer combo that sucks. My goal is to be able to connect this to the Sonos system.  I currently have a full Arc system in the same room for the TV. 

Hi,My wife recently bought a gen2 from johnpye auction house without testing it first. The unit arrived with the white led flashing. I tried resetting but it never goes to the orange light. I connected it to the router through ethernet overnight without success.  The unit was bought at 260£ but at the moment I have a large paper weight that I cant make it work. Any suggestion to how to fix it ? 

Every time I get rude help . And 3600 hundred bucks in speakers and I spend half the time giving up or jumping through hoops to make it work . Very frustrating.  Hey Sonos you let me down big time and you SUCK!!!!!

Recently bought a Lp&No1 Bluetooth capable turntable and two ERA 100’s.  Both the turntable and the Sonos speakers work individually, but I cannot get them to pair over Bluetooth.The procedure in the LP Manual is:Turn on the turntablePlace the speaker in pairing modeSwitch the turntable to Bluetooth modeThe blue light will flash, then turn solid when paired, it never turns solid and the two devices are right next to each other.Now, I can get this turntable to connect via bluetooth to my phone, no issues, but  that’s because I have an interface I can press ‘accept’ on - I don’t have that on the turntable - so, they just sit there and stare at each other.I’m pretty annoyed if the answer is “sorry” like I highly suspect it is.

I have a beam connected with One SLs in the lounge and the surrounds regularly stop producing sound and require updating, which fails every time. Unless I plug it directly into the router. producing error 30 or some similar variation.  In another room I have a beam connected to 2x play:1’s they never need updating and work perfectly. Never disconnect. All on the same network.  what can I do to stop this happening, it’s getting very annoying.  thanks 

How can I confirm a wired network connection on the Sonos Arc Ultra? It keeps switching back to Wi-Fi without confirming the wired connection.

If I connect a cd player via line in to my era 300 pair can I stream it to my era 100 in another room? 

Is bluetooth an option for Play 1?