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I keep my iPhone, Spotify app and Sonos apps and devices updated. But my Sonos system has, time and again, shown itself to simply be not up to the job of streaming Spotify or podcasts reliably from my iPhone. I constantly move between Bluetooth and AirPlay, but a single move between them usually confuses the system and produces a glitch which takes time to resolve.

 

Glitches include:

  * losing connection if a song is paused for more than 10 seconds 

  * delay between speakers 

  * if I send to too many speakers at once, it fails, need to do it slowly one speaker at a time


Most often of all…

  * looks like it’s playing on my phone, at volume, through any of my speakers, but can’t hear anything 

Very often I have to switch my phone off and on again and completely start again. Most days. It takes at least 90 seconds to do this. And once every two weeks *even that isn’t enough* and I need to reset the speakers manually!!!

It’s been like this for two years.

I have bought a standalone non-Sonos speaker as a backup and now move it between rooms with me, which is inconvenient but 100% reliable.

Connectivity and ease-of-use with Sonos has generally been extremely poor and I’m so disappointed with it.

Also, separate note; their software updates are too frequent and take ages to download!!! Why do SPEAKERS need such constant updates? They have literally ONE JOB.

Anyone experience anything like this? Could I be missing something?

I think your missing issues in your local network, and the connections between your speakers and the router in your network.

The first thing I’d do is take a look at the wifi interference FAQ to see if any of the circumstances there and their solutions might be applied to your system.

The second thing I’d do is a simple network refresh, by unplugging all Sonos devices from power, then rebooting your router. I’d give the router a couple of minutes to come back up before plugging back in the Sonos.

Finally, if neither of those resolve your issues, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

I had similar issues until I added a WiFi extender and connected a network cable from the extender to the beam. The other correction that will absolutely fix your issue is to connect your system directly to your router via a network cable.  This would entail installing a network jack. You can have your internet service provider do this.  Lastly, read the faq on WiFi issues to understand WiFi interference. 
 

I hope this help. 

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