I e got a playbar and two s1 speakers about 10 years old. They work ok. I recently added an era 100 that drops out intermittently. When it is working, The status on the app shows its wifi is not connected though. How can it be made to work full time? Nits on channel 44 the others are on channel 1.
v annoying
Best answer by Ken_Griffiths
Your router outputs a WiFi signal over two separate bands. The 5Ghz WiFi band which is faster and has less penetration through walls etc. and the 2.4Ghz band which is slower, but far more reaching/penetrating.
At the moment your Era 100 is using the 5Ghz band and your other products are using the 2.4Ghz band - the obvious thing to try is what I suggested earlier, which is to put the Era speaker onto the 2.4Ghz band. Sadly it seems you’re not confident to do that, via the router configuration pages and don’t wish to read the router user guide - so I can only suggest you get someone into to do that for you and see if it then works.
Only if not, it just perhaps becomes a case of nothing ventured, nothing gained.
Edit: I don’t think you need a new modem/router, but that’s a matter for you.
Just to add, if asked, I would currently recommend the DHCP reservation of all Sonos IP addresses.
In my own case I have the Sonos addresses ‘fixed’ fairly high up in the local subnet (out the way) at starting address 10.0.0.150 —> starting with the device nearest the router (150), then the next nearest device (151), then the next (152) and so on and so forth. I also keep a check on their SNR levels too, aswell as regularly checking the local network channels in use by neighbouring properties - it’s not a case of ‘set & forget’ as I do find the local wireless environment can change, particularly for the 2.4Ghz WiFi band.
I find it hard to fathom why one would rather use various utilities to edit/maintain the static IP’s of each individual device on your network than use a singe UI in the router with all of the devices listed right at your fingertips, but what do I know?
I’ve had a variety of routers here, top of the line consumer devices to start, then Ubiquity and recently Netgate / pfSense gear. Sonos has IP related issues with all of them.
At this point I’m suspecting issues internal to Sonos, maybe some of their legacy open-source core code, that isn’t behaving well.
Thinking three different types of routers, running three different operating systems, all have the same issue is far less likely than it being a Sonos internal issue.
Some day I will get bored enough to dig out an Ethernet packet sniffer and see if I can see anything at that level as I’ve exhausted everything else I can think of.
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