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Hi there,

I am currently struggling with one Sonos speaker that keeps “disappearing” from my system due to, I think, weak WiFi connection where it is. 
I am considering upgrading to Sky Max WiFi for their WiFi guarantee of at least 25mbps in each room. The small print says if the WiFi doesn’t reach a room I will be sent a Sky Max Pod. I can’t work out if this is a mesh or an extender. If it’s an extender, won’t this make my problem worse? Has anyone experience of Sonos and Sky Max Pods?

many thanks,

Hi ​@Gavilav76 

Welcome to the Sonos Community!

I am from the UK, but have never had Sky. I have spoken to quite a few customers who have Sky, however, and can tell you the following:

A Sky TV box (Sky HD or Sky Q) will repeat a Sky router’s WiFi broadcast, but if a Sonos speaker or the device running the app connects to one of them, it can cause the same issues that make us say that we do not support WiFi Extenders. I have never heard of Sky Max Pods before, but if they work in the same way as Sky TV boxes, then I think they might be a possible source of issues, yes.

There are steps we can take to mitigate the issues, but they change depending on your exact setup and speaker models. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports, before ordering any devices from Sky.

Having said all that, I did just now find the following in a Google search:

So, it appears Sky may have listened and changed things with this “Max” branding. If it is indeed a “proper” mesh system, it should work fine with your Sonos system. Just please be aware that mesh nodes should be placed where there is still a WiFi signal, and not where there is not one - it should bridge the gap between where there is WiFi and where there is not.

I hope this helps.


I can confirm that Sky Max Pods are a real mesh, they use Plume technology / hardware. I use the Plume Pods without any issue and were purchased direct from Plume.


Brilliant!

 

Thank you!


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