can't play from spotify to speakers

Question

I have 2 people on the network with their respective Android phones and 2 different sonos accounts logged in on each phone.

Both phones are able to add the spotify service in the sonos app and play music from within the sonos app successfully to the speakers.

However, only on one phone I'm able to play music from the Spotify app directly, meaning I can select to connect to the speakers in the “Select another device” menu and then it connects successfully. On the second phone I can see the speakers in the Spotify app menu and when selecting it will attempt to connect for 10 seconds but then fail. Both phones are pixel 8.

I have tried:

Reinstalling Sonos and Spotify app

Logging into the same sonos account on the phone that doesn't work
Rebooting the router

Jamie A · Accepted Answer

Hi ​@turtle562828652, welcome to the Sonos Community!I’m sorry to hear that you’re having issues using Spotify Connect. You’ve done what troubleshooting steps I’d recommend on the community, barring rebooting the affected phone, so I’d recommend submitting a diagnostics from the problem phone, then contacting our support team for further troubleshooting. They have the necessary tools available to look into your system and see what’s going wrong.I hope this helps!

turtle562828652 · Answer

I managed to work around it with the steps

Log in to the same sonos account on both phones that has the speakers connected
Go to the Spotify serive management and add another Spotify account
Now Spotify seems to be able to stream directly to the speakers

This is really annoying though as now both phones need to be logged in to the same sonos account and both users can see each others Spotify as they have both been added to that account.

The sonos app is extremely bad and having such a basic use case not available is quite poor.

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