Speakers

Hey guys, i hope somebody can help me solve this or can tell me what i do wrong :-)Just installed my sonos original wall mounts for the Era 100’s. The wall is made out of concrete, so i used the provided plugs and everything went well.Now i have 2 problems with both mounts it seems;At step 6 i need to place the wall mount into the bracket on the wall and slide it down to “lock” it. Both of my wall mounts wont lock and they’re loose. I can wiggle and move them and this prevents me from positioning the speakers right. So the part with the speaker does not lock tightly with the part on the wall. The 2nd problem is that the mount does not seem to hold the speakers weight well at the ball joint. I unlock the mount with a 90 degrees turn, then i position the Era 100 right and then i lock the mount again. The speaker will not stay in place and the speaker sacks down like its too heavy. See these video’s for the problems: https://imgur.com/a/i5Vl9QlThank you guys!  

Ciao a tutti, ho provato a collegare le mie 4 era 100 alla rete wifi in 3 stanze diverse. Una prima volta ci sono riuscito, ma non riuscivo a farle suonare tutte ma solo nelle singole stanze. Successivamente non sono più riuscito a collegarle non le trovava, nonostante le avessi resettate tutte. Cosa devo fare?

My Sonos One won’t connect to my new router via wifi

Por que cartonean mis sonos ace cuando subo todo el volumen Moderator edit:Google Translate-Why do my sonos crackle when I turn the volume up all the way? 

I could manage issues prior to the big beautiful app upgrade.I have had my One and One SL speakers for years. I have one plugged into ethernet. Two of my other speakers were struggling to stay stereo paired and I thought installing a mesh network to boost signal for Sonos would help. Not so much. I have to reboot my Iphone every time to get Sonos to “find my system”. In Network configuration Sonos shows two instances of my network. Those are the original network, and the mesh network I was encouraged to give the same name as the original. For example, my original network is named dummy123 and my mesh network install prompted me to name the mesh network dummy123. My Sonos system is on its own network on Channel 1

Play 1 light steady green. In Sonos app it shows with flickering I think indicating connected to wifi. But it is grey and I can move volume but it is grey and no sound

This is more of a feature request.I would like to plugin the optical output of a CD player into a pair of ERA-300.(I know you can get an analogue USB-C adaptor but that goes digital to analog to digital)I would like a clean digital path to the DAC’s inside the era 300’s direct from a CD transport 

I have Ultra ARC and that is running well connect to our wifi system (Ruckus) however Sonos Sub 4 canoot connect (Sometime can connect but arround 10-15 second that is disconnected).and i need to make sure, Sonos using dual stack(IPv4 and IPv6 on this devices) for connectivity? if yes  then its possible for them to allow only IPV4 on this Sonas Device? Thank you for your attention and cooperation.

Bonjour, j’ai changé ma box internet pour une free PRO et je ne sais plus au travers de mon ipad modifier le wifi de mes enceintes PLAY1. Lors de la recherche, mon application sonos ne trouve pas le wifi Moderator edit:Google Translate-Hello, I changed my internet box for a Free PRO and I no longer know how to change the Wi-Fi of my PLAY1 speakers through my iPad. When searching, my Sonos application does not find the Wi-Fi

I've just moved house and have a new WiFi router so my network settings are different to the ones previously used on my Sonos One. I'm following the instructions on connecting my product to my new WiFi, it plays the audio chimes and I press the button when the light flashes white and green, but when it comes to putting my WiFi password in (it's definitely the correct password) it says There was a problem connecting your Sonos One to ". I'm assuming that my WiFi Network Name should be between those last quotes. The only other things I've been prompted to do to fix this is turn the product off and on, and do the same with my router, neither of which were successful. 

Hi there, exhausted to connect Era 300 with my Android phone  with tethering internet sharing way to get internet access to it.. 🫣

Hi not used sonos for few years and im signed in but when im trying to sort settings it’s saying sign in as owner . Im lol

Is there a link to register Sonos products.  I have Sonos Ace and Sonos Ray.  Thank you.

My Sonos app will not recognize my sub nor my play 1 speakers. Just changed phone recently to an Apple 16. Trying to switch to Verizon wireless. It was all working fine before those changes. I tried to turn off, sign out, disconnect and reconnect, delete the app and the download the app and tried a factory reset in which the app will not allow me to do, any other options out there, is anyone having the same problems ??

Once connected with Arc Ultra my other speakers era 100 and move 2 not visible.If I connect Era 100 or Move 2 Unable to see Arc ultra. 

Every time I disconnect my Sonos One (like if I move) I have a very difficult time reconnecting. I can’t for the life of me get it to connect now even though I did a factory reset, updated the wi-fi network successfully, tried the new and the old apps. I’m at a complete loss and after 2 hours of trying everything I can think of, I want to shed a few tears. I also noticed that I got a prompt a few times to “log in as owner” which makes no sense because there’s no option other than regular log in for either app. Please tell me there’s some very simple way to get my speaker working! 

Hello, I have a pair of era 100 that I use at home as a stereo pair.  Both are connected to the home WiFi and everything is ok.i am taking both units to a wedding celebration to play some music via Bluetooth (at least that was the intention). I now realise that without the units being connected to a WiFi network they can only operate as individual Bluetooth speakers not a stereo pair. i have a spare WiFi extender I can take with me to the wedding party but the party is in a field hence there will be a WiFi network but no internet connection.the WiFi extender has a dns server so it can allocate ip addresses.I already tried the system last night on my home WiFi network and pulled the plug to the fibre to simulate the set up for the party, seemed to work OK.Provided that both 100s are on a network with valid IP addresses should the system work without internet access?any other way to set this up?thanks for any and all helpDave  

Bot (received as gift) Sonos Portable Play 5 (Generation 1).  Challenge, after not using for months, I struggle for days trying to get it to operate; it won’t login to play music.  On my iPad & iPhone there are two apps installed: Sonos S1 to operate the Play 5 (Gen 1) device and Sonos (app) to operate the Roam (portable; which works fine).  BUT, the older Play 5 (Generation 1) feels obsoleted by SONOS.  That’s annoying as the system is good and plays well (when I can get it working).Now there is a SONOS S2 app that supersedes opening the Sonos S1, so I cannot move forward with the Play 5 (Gen 1).  Every “year” I am challenged to get this operating.  Annoying.  Why would I want to buy another Sonos device when different operational challenges occur.  To boot, one cannot talk to a live person for help.  Why Sonos???  I invite someone to help me.  Thanks,

HIIhave sonos play 5 how to connect to my Tv ?My Tv only have optical out

Hi all i have a Sonos one second gen and it’s been very good for a long time. However since changing my internet provider to EE in the UK I can’t get it to work. I did a factory reset, plugged it into my router with an Ethernet cable, but I still can’t get the app to connect me. If anyone has been through this and found a fix I would be very grateful   

Hi!If your Sonos cannot connect to WiFi, it uses an internal alarm sound to wake you up in time. Initially that it fine, I am not getting late.But if the WiFi is coming back, the speaker still insists on you getting up, run over and press the button to stop the alarm. Even it should already have recovered and WiFi should be back up. At least, checking the app, I see the speaker and can try to start a normal station on it, but it continues to beep. I first have to get to the speaker an tap it before the radio station can be set.I wonder if that is really necessary?

Hi there - I have a lot of smart wifi devices so Ill start with this as NOT using a mesh network is simply not an option for us due to how many smart devices we have in our home.  Having said that, I have multiple Sonos devices and am running on a router specs below: 3 sonos one speakers  1 sonos amp 1 sonos playbar 1 sonos subwoofer  2 sonos one sl speakers  I have an Eero Pro 6E router. I have tried everything I can think of that i found online to no avail and the lack of features in the app is not making it any better. The last ditch effort is what i recently did I connected the playbar directly to the Eero via ethernet I have no way of telling whether or not it successfully connected as there is no way to apparently see the WM (wireless mode) on the app on the iphone and the web app does not show this information - so I cannot physically tell’ It is how ever playing music so its connecting to somehow apparently this was once a feature that was removed and is pending being brought

I’m sorry but as much as I like your hardware, I just can’t use your product. Your software team has let you down so badly. I have a sonos era 100 that I bought 3 days ago. Already I know I can’t use this long term. I’m using the system with an apple iPhone runing spotify and apple music. The Sonos is in the room where my router is. My other system (Denon Helios) works fine - never had any connection problems. The Sonos app had numerous connection problems out of the box. Then when it finally found the device (Im not sure how as I just kept trying and retrying) it locked it so that I couldn’t play spotify or apple music through it until I restarted my phone. Since then I find if I play from my computer and then from my phone the phone won’t connect until I restart it. Just to restate. This doesn’t happen with the Denon/Helios system. If you could see the ridiculous picture of my phone leant up against the sonos device. It is finding every other device in the house apart from the era 10

HiI have recently bought an Era 300, set up a new SONOS account for my office (as hubby runs the one at home) and CANNOT connect. It discovers the Era 300, says it's on the system/wifi for me however, it is not there. It says there are no devices. I have factory reset the speaker about 4x now and restarted my phone, un-installed the Sonos app, unplugged the speaker...moved it closer to the router. Nothing works.When I touch the play/pause button the light flashes orange a few times then disappears.Ive been through all the Sonos help topics I can thinknof but still no luck. Can someone help?

System:Living Room: Playbase (wired to router) with 2 x One in surroundBedroom: Sonos OneBedroom: Sonos OneMancave: Sonos ConnectKitchen: ERA300 I recently replaced the Kitchen speaker to the ERA300 from a Sonos One and in order to get the ERA working, I had to connect via wifi to 5ghz. Problem is, that I use a Universal Remote with a hub (Harmony) which needs the Sonos to be on 2.4ghz in order to control volume in the Living Room, so currently I have no control of Sonos volume via this remote. Before installing the ERA300, all worked just fine. Any idea how I can set this up please? There might be a setting to allow traffic between the two wifi networks maybe? I use Ubiquiti and there’s only 1 AP in the house.