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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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6013 Topics
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PhelimContributor I
asked in Speakers
sonos 5 speaker

My sonos 5 blinks green and when I try to update it it pop up error 30

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UKMedia
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WaldenFamContributor I
asked in Speakers
gen4 sub

My gen 4 sub will not connect to a room

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Airgetlam
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blindhorseContributor III
asked in Speakers
play 3

Hi, my play 3 has been working fine for years. Now  it's disappeared from the app. I have factory reset it, it says connected to my sonos system again, but it does not show up in the app. Any ideas.

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Airgetlam
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Clive Ontong01Contributor I
asked in Speakers
Error 1000

Yes I am probably not is what is accepted as a 'first world country' but we have access to those type of tech. Your speaker is dissapointing with this error 1000 and I took it with on our camping ttip and have only expensive weight with me now. Thanks for your first world issues. It spoilt my vacation.

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Stanley_4
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OpheloContributor I
asked in Speakers
enceinte era 100

A chaque fois que j'ouvre mon téléviseur, je dois réactiver mon enceinte Era100 manuellement ? Moderator Edit: Google Translate- Every time I open my TV, do I have to reactivate my Era100 speaker manually?

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Ken_Griffiths
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freelance_visitorContributor I
asked in Speakers
play 1s - not able to select new wifi router

Hi - I’ve just got a new router. And I’ve been trying to connect my 2 play 1s to the new WiFi.  I’ve done a factory reset and connected a speaker via Ethernet. I’ve done the set up on the Sonos app and I can then play music via Spotify. When I try and set up the WiFi the app doesn’t find any device, so I can’t select my new WiFi and add password etc? It seems this process is exclusively Bluetooth, if my Bluetooth is off on the phone it forces me to turn it back on? Has anyone found a way to add new WiFi if they hit this hurdle? Ta

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simplycluelessContributor I
asked in Speakers
Sonos One - only flashing white light, factory reset unsuccessful - any advice?

We noticed today that our Sonos One speaker was no longer working or connected.  It is just flashing the white light, and no buttons on top are working.  I rebooted it, and it stayed flashing white light.  I attempted to factory reset it, with no luck.  I then contacted support, and they had me walk through all of the same steps, to try and factory reset it again, and it never took.  Ultimately they decided that it must have developed a defect, and I needed to recycle it and get a new one.  Before I do that, are there any other steps people have found to restart these things?  It was working flawlessly for years right up until a few days ago, and there have been no network or any other local changes in a very long time.  Thanks for any suggestions that people may have.

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Pete-3dContributor I
asked in Speakers
playing music from my iphone 15 to sonos Era100

I’m new to Sonos with an Era100 as a first move but I can’t work out how to play the numerous CD’s stored on my iphone to the Sonos speaker. Would appreciate any knowledgeable help.I don’t have any trouble playing from the stored apple music library via Bluetooth to my (old) car stereo using Siri voice commands and also no problem connecting to my wonderful (also old) Anker Soundcore portable speaker.i’ve searched the community files but so far only found 5 year old posts saying - tough, can’t be done. Perhaps these were pre Bluetooth on Sonos??Any tips?

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Airgetlam
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Ian7878Trending Lyricist I
asked in Speakers
sonos fail

It is frankly incredible how utterly crap the sonos app is. Even when it was working a couple of weeks ago it took minutes to get any of my sources to play and 10 sevonds even to change the volume (though the sound was great!). But now, when I wanted to use the speakers for something other than the TV, I started the app and it says no products found (even though I can see two products in front of me working with the tv) and "Go to system settings". (And what and where is my system by the way? I've only got speakers and a phone app). Pressing the system settings button takes me to "update network" and "set up a new system". The first doesn't apply as if I've not changed my router and the second, well I never had an old system as I've already pointed out. I've tried rebooting my phone. I'm going to try switching the speakers off and on. 

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TheklaContributor I
asked in Speakers
Das System ist verschwunden …

Ich kann in der App nichts mehr finden, die Geräte sind verschwunden. 

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Airgetlam
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Blockie
asked in Speakers
Group connectivity - but only when using line-in.

I have a turntable (Rega Planar 1 Plus) connected by line-in to a Five with another Five as a stereo pair.  Additionally I have an Arc, Sub, One, One SL, Beam, 3 Play 1s, Roam and Ikea Symfonisk in various rooms.I can group any or all of my other speakers without issue when streaming from Spotify but when I play vinyl through the Five then group other speakers, I experience annoying, intermittent drop-outs on my other speakers.  The Fives play fine.I have reset the system (by unplugging all of the speakers then the router then rebooting the router then connecting the speakers) but the issue is persisting.It seems strange that there are no issues when streaming but when I play vinyl the sound keeps dropping in and out.  I’ve tried playing Spotify on the Fives first then adding other speakers one at a time but all of the other speakers are fine with Spotify but suffer the same issue when playing vinyl.I have the facility to hard wire on of the Fives to a wifi extender by ethernet but not

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phill_gAvid Contributor I
asked in Speakers
Grouping older and newer Sonos devices on an S2 system.

Hi community. I am running an S2 system with slightly older and newer Sonos products. Sonos Arc Sonos Move 2 Sonos Port Sonos Play:1 Sonos Play:3If I group all of the newer Sonos devices (Arc, Move and Port) they work flawlessly. However as soon as I bring in one of the older (compatible with S2) devices (Play:1 and/or Play:3) the system, stops. I get an indication it is working, but no sound. Sometimes it does work, but more often it doesn’t. If I just group the Play:1 and Play:3 they also work perfectly, it is just as soon as I introduce either a different generation product into the mix it becomes unstable.  All updated to latest available versions, etc. Anyone else experienced this, and have a fix. I operate the oder devices in my bedroom and bathroom and love the idea of coming downstairs and music to continue on the new devices located there.  I have older devices running on S1, but these are separate - although do exist on the same network - I only mention this to be entirely op

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Stanley_4
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AkeithContributor I
asked in Speakers
Sonos No Product Found

I just had to reset my router, and now none of my Sonos products in my entire house are connected. In The Sonos App it asks me to update my network settings. I go through the prompts and click the first product that’s found (one of my Arcs). But it says it cannot connect as “there was a problem”. The amount of times this happens is ridiculous for such an expensive product. I would say my system works flawlessly only about 25% of the time. I’ve had nothing but headaches!! Someone, please help to get my system up, and reliable for once and for all! Thanks.

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TomasaurContributor I
asked in Speakers
airplay has recently been crashing when connecting to One SL

Recently, my Sonos one SL has not been able to play music from my phone using AirPlay. AirPlay shows up as an option to stream music, but it crashes after six or seven seconds of attempting to play. I can play music through the Sonos app, and it seems to access my Apple Music with no trouble. The only strange issue there is that some of the playlists, which come from Apple rather than have been created by me, don’t show up. Other AirPlay devices on the network work fine.  I have re-set up the speaker through the Sonos app, and I’ve power cycled it.any thoughts as to what to do next? 

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Airgetlam
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ClivierContributor II
asked in Speakers
Era 300 and Airplay

Hi, I recently bought an Era 300. I tested the Airplay feature from my Windows Desktop with the Itunes app, and from my Pixel with AirMusic. At first, it worked and I could listen music on the ERA 300, but since a few days it does not work anymore. I factory reseted the Era 300 and it still does not work. The Airplay connection seems to work as I can select the Sonos speaker from Itunes, but there is no sound coming out. Has anyone else had this problem?

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Jumbo35Contributor I
asked in Speakers
System Lag

I’ve noticed the last few months that my Sonos system is lagging big time. I press pause or skip and it can take a full minute before the system will respond and actually pause or skip the song. It also no longer displays the song playing on my Lock Screen. I’ve tried re-starting the system, but that hasn’t helped. Also, my Wifi signal is very strong. Any ideas?

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Airgetlam
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Stano7Contributor II
asked in Speakers
Sonos Play 3 acting strange

I have 2 play 3s set up as a stereo pair with a gen 2 sub (grouped as “office”). When I play music directly to the play 3s they work fine. If I add groups from the play 3s it works. If I start music in another group and try to add the play 3s (office), only the sub works. Have tried deleting and re-adding several times, firmware is up to date. Using Eero router with a mesh node in the office. System is set up via wifi.

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Stanley_4
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prunetheoContributor I
asked in Speakers
Repairing Sonos One

Hello everyone,Recently I had an issue with my Sonos One. I had « vibration » sound.I opened the Sonos and I found at the back of it this little thing was not fixed anymore (compare to my other one Sonos). That’s why I had this « vibration sound ».  I fixed it with some glue but I don’t think it’s the best solution. I would like to buy this little piece but I don’t know the name of it. And where to find it? AliExpress?Thanks! 

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LPSYContributor I
asked in Speakers
Need to reboot Sonos every use

Is anyone else having issues having to unplug/ reboot there entire system every time you use Sonos mine too the set is echoing a speeker is behind, after unplugging it and restarting it it’s fine for about a half hour then same issue, tried having music through the whole house for holding gatherings and it was cutting in and out making silence very awkward. I was just ready to order another set with there holiday sale but decided not to purchase anything else from them. Sad I really use to like this system. 

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Airgetlam
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SilverbacContributor I
asked in Speakers
sonos beam

My sonos beam does not show in the sonos app. I have tried resetting. Factory reset.  Unplugging router ect 

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Airgetlam
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GenioContributor I
posted in Speakers
I can’t connect my system to a new ISP

I’m a long time user and am totally disappointed and disgusted with the latest app version. To make it even worse, I changed ISP network provider yesterday and I cannot connect or even add the Wi-Fi address in my listing. Seriously! People change service providers all the time and to have a fundamental system change like this so difficult is beyond me. To try and do all these “MacGyver” maneuvers to make a system Work is ridiculous.Someone said to reset my system is not the answer I was looking for. I still have a playlist and a library that I can’t connect to my current system.  This overrated company and the platform is just killing me! What a way to enter the new year with a broken and expensive music system. Thanks for nothing.

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buzz
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IansandContributor I
asked in Speakers
cant get new speakers to work

The software is impossible for me to understand.  I tried to add this new speaker to the Group of whatever it is supposed to be.  I just want to listen to music and not spend hours navigating crap software.  I think I have spent more time messing around with the app than I have listened to the actual speakers play sound.  How hard can it be to simplify the software.  I think go back to the way it originally was when you guys first started this dog s*** company.Moderator Note: Modified in accordance with the Community Code of Conduct.

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jgatie
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SoleilContributor II
asked in Speakers
era 100

I just returned a pair of era 100s to costco. I bought them in December 2024 and was unable to pair them. They showed up in the app as Optimo1’s. yep. The box said Era 100, and the label on the bottom. The build quality seemed inferior to my Ones. Have no idea why they would only show as “Optimo 1” In the app, other than guessing that they were originally built as Optimo and then re-labeled for sale as Era100? Was super disappointed, and, glad the return was so easy. And I'm going to stay very happy with Ones. Anyone else experienced this?

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Stanley_4
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WwdddContributor I
asked in Speakers
Speakers failing to sync

I’m playing via line out into an Era 100 grouped with a One SL. The speakers consistently fall out of sync or fail to remember being paired after pressing apply on the app. I’m playing vinyl records and every time I change side, I have to reset the speakers on the app. Nothing gets remembered and it’s completely frustrating. Any help appreciated! 

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JMRTEXCOLContributor I
asked in Speakers
Play 3 connection problems

I have two Play 3 (Gen 1) and two Play 1 (Gen 1) speakers.  I tried connecting everything at my new home in Medellin Colombia and the Play 1 speakers connected perfectly. The Play 3 speakers won’t. I tried the factory reset, ethernet connection to the modem, unplugging, everything….. Play 3s are simply NOT CONNECTING.  They worked perfectly at my home in Houston recently 

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