Skip to main content

Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 4,854 Topics
  • 20,948 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

  • 22
  • 125
Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
  • 1
  • 0
Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
  • 6
  • 6
4854 Topics
D
Duk008Contributor I
asked in Speakers
My Sonos Era 100 won't stop randomly playing

I bought my Mom two Era 100’s, set them up with this iPhone App….a rather brutal, 2 hr long process of trail and error. Got everything setup, got her setup with Spotify and taught her how to use the Sonos App to play music, which was her ultimate goal. I left her house relieved and then about 20 minutes later she texted me saying: “The speakers keep mysteriously playing music.”I went back over and she had the Sonos app closed out completely on her iPhone and laptop. I opened the Sonos App and paused the song. ABout 10 minutes later it did it again, just randomly playing music when we don’t want it to?!?! We had to unplug everything and put it back in the boxes. I’m supposed to go back today to “fix it”. What in the world is going on here with these speakers. Why is music playing when she’s not opening an App and selecting what she wants to hear and pressing play. Then when she’s done listening to music she should be able to press stop and be done. Right?! Help me folk, help me!

140
D
3 months ago
P
pege63Contributor II
asked in Speakers
Issues with BRIDGE and PLAY3

Going mad at this end.Gear’s been dormant for a year or so and am now trying to set it up again in my new house.As I had the system on the app I connected all gear hoping it would work but it just wanted to update with many failed attempts. Decided to do a new installation so hard reset the bridge, connected ok and did an update so was happy.The added each of the PLAY3’s (reset them too) and all seemed fine initially.  Then found that my ‘old speakers’ still were present in the app and was unable to delete them and the app wanted to continously update them. Started over yet again only to find that the PLAY3’s hooked up on WIFI and not to the bridge. Any suggestions as how to solve this? 

50
P
3 months ago
M
MikwtContributor I
asked in Speakers
connecting to sonos play 3

Sonos app says can't find product repeatedly. Doesn't offer any solution

602
M
3 months ago
M
MykisContributor I
asked in Speakers
Unable to link Sonos to the app

My Sony tv unable to play any sound on the sonos Beam. I have tried changing the HDMI cable, made sure that its connected to ARC. But the new app is not letting me link to the Bravia SYNC I have now reset my whole sonos system consist of 2 sonos one SL, a sub mini and a beam. But the new app is not letting me Link my sonos devices to the app each system gives different error as attached”There was a problem adding your Beam to your system. Try again later.”“Your Sonos One SL has been added, but may not appear in the System tab. If so, unplug the power cord and plug it back in to finish setup from the System tab.”“Sign in as the System Owner The system owner must be logged in.Please log out and have the owner login.”i in-fact am the system owner and the product is registered on my account am i just supposed to wait until sonos fix its app to use my system ???? please help

155210
R
3 months ago
D
doakdavContributor I
asked in Speakers
music stopping

How do I find and download updates?

141
Airgetlam
3 months ago
R
RoninBonitaContributor I
asked in Speakers
Using a Sonos Play 3

I am curious if there is an easy way to use a Sonos Play 3 speaker as an external wired speaker to an older audio device, with no app or networking required….just a simple external speaker?  Thanks. 

2295
Stanley_4
3 months ago
T
todd1010Avid Contributor I
asked in Speakers
Sonos Boost-do i need it?

I've been a long time user of Sonos speakers (15+ years) and have always used the hub that out when Sonos first started.  I was always under the impression that that hub created a special network for the all of the speakers to connect to to keep WiFi traffic down on your normal WiFi traffic and to make Sonos more reliable.  Fast forward to today when I've upgrade all of my speakers to the new Fives. I purchased the Boost to help with my system. I do have one Sonos Play 1 still in use in the house.  I notice that it seems like my speakers are connected directly to my WiFi and not the Boost as I can see them on my routers device page.  Is this Boost even needed any longer as nothing seems to be connected to it. 

711
Stanley_4
3 months ago
B
bobaloo46Contributor I
asked in Speakers
sonos connect

Had to reboot ; connect shows up but will not connect 

20
B
3 months ago
A
ArthornContributor I
asked in Speakers
what happened to options for surround distances for 2 Sonos Ones?

I can no longer manually adjust distances for my pair two Sonos Ones.   Anybody experienced the same situation?

70
A
3 months ago
J
jonrobearContributor I
asked in Speakers
All my Sonos is USELESS biggest ripoff DON'T BUY

I find it ridiculous that I spent $1,400 on speakers that are supposed to be timeless and update and work accordingly and now with this new app I literally can't use any of my speakers as designed are they planning on giving out refunds or am I just supposed to sell this on a third market and never buy their product again this is crazy and I'm shocked it's still sucks so bad

3148
S
3 months ago
M
MEWBContributor I
asked in Speakers
collapsing 2 systems down to 1

I have an Era 1 speaker on one system and an older Play 1 speaker already on a separate system ( my fault). How do I change it to 1 system with 2 speakers??? 

111
Airgetlam
3 months ago
C
CDinesenContributor I
asked in Speakers
Not seeing Roam in 2nd house hold

Hi I have 2 house holds and so far worked perfectly - I now got a Roam 2 working fine in house hold 1 but I can’t see it in house hold 2 setup.I am using one account for both houses 

90
C
3 months ago
D
Dforest115Contributor I
asked in Speakers
Speakers disconnecting from the app

Every day at some point, the speakers disconnect from the app and I have to go back into the app and click on the buttons to reconnect. What is wrong with this? 

142
D
3 months ago
G
Greg ClarkContributor I
asked in Speakers
Sonos APP unusable - reauthorise Spotify over and over...

This is really getting annoying now. If this doesn’t get fixed in a couple of weeks, I’m just going to sell my speaker and get a Google Nest. I’ve updated the app, logged out of Sonos, logged in again, removed my speaker from my system, done a factory reset of my speaker, readded it 5 times, and it’s STILL not working. I finally got Spotify to work, but ONLY through the Sonos app. The Sonos One doesn’t show in Spotify anymore. Fine, I thought, I can live with that to some degree, but I just tried to reconnect again and it’s gone back to step one. What the AF!?!? Seriously, I spent 200 Euro on this device and it’s barely a year old. Not to mention the Google Assistant has been crap since day one. If this doesn’t get fixed soon, I’m gonna sell up, and never touch Sonos again.

320
G
3 months ago
F
FetchmegletContributor I
asked in Speakers
connecting Play 1 to Eero

Hi, having trouble connecting my two Play 1s to a new network, just had fast fibre installed with an Eero router.  if I factory reset they show up in the app and appear to connect but not properly.  I’ve connected one with an Ethernet cable, that was successful, and I’ve managed to also add the non-wired one. However, it’s not possible to leave it wired and when I disconnect it then can’t use either. There isn’t an option in the app to update network settings on each device as per the article I read.  any suggestions?

90
F
3 months ago
D
Diego GaelContributor I
asked in Speakers
No logro vincular mi Era 100 a mi sistema en la app de sonos

Recién ayer me llegó mi bocina sonos era 100 y en casa de un familiar logré vincularla para probarla, pero elimine ese sistema y en mi casa quise vincularla a mi sonos app y llegaba hasta la parte donde se le pone la contraseña del internet y me salía que se vinculó pero puede que no aparezca en mi sistema, me decía que desconecte de la corriente y conecte y con eso aparecería, pero lo hice muchas veces y hasta ahora no he logrado nada

367
Ken_Griffiths
3 months ago
J
jimmyjimjimContributor I
asked in Speakers
Kitchen vs Living Room

Hi. I like to play music over my Move in the Kitchen. The trouble is, if the TV is turned on in the living room, audio goes there as well (Arc and surrounds), making those watching a movie rather angry. How can I stream to the Move alone, without having to select and then apply a destination as the new app would have me doI could bluetooth straight from my phone to the move, but I don’t want that. I want to stream from the wifi.Any help is appreciated.

222
J
3 months ago
D
Diamantino JuniorContributor I
asked in Speakers
sonos 1 not working since outage for three days ago

My Sonos system is not working for three days now and Sonos support poor as always.

201
R
3 months ago
I
isdomContributor I
asked in Speakers
soundbar

I can’t get soundbar on the app, my speaker shows but the soundbar has disappeared 

30
I
3 months ago
M
MDHou2020Contributor I
asked in Speakers
Symfonisk frame disappeared from app

No clue how to delete this topic or my account. More user friendliness 

80
M
3 months ago
N
NotHappy2024Contributor I
asked in Speakers
Sonos not working… again

I’ve spent thousands over the last few years on Sonos equipment, which decides to randomly stop working whenever it likes. Has anyone switched to a better product? Any recommendations?

261
Ken_Griffiths
3 months ago
4
44952cougarContributor I
asked in Speakers
cannot connect a new play1 to existing sonos network of playbar, play 3’s and a sub

While trying to connect a new play 1 it first requires a software upgrade, however the upgrade process fails

40
4
3 months ago
J
Jesse123Contributor I
asked in Speakers
sonos wont pair

Every time i use Sonos and i pair it say its paired but i go to check and it says I haven’t paired it so i went to Sonos s1 to update it so it asks for my email i give it as soon as I finish it asks for it again 

131
F
3 months ago
G
giorgosp12Contributor I
asked in Speakers
μουσικη

μουσικήModerator edit:Google Translate-music  Θέλω το τόνος όπως ήταν παλιά Moderator edit:Google Translate- I want the tone like it used to be καλο Moderator edit:Google Translate- good Moderator edit: combined posts

80
G
3 months ago
W
winterbourneContributor I
asked in Speakers
Setting up Sonos Play wirelessly with Nighthawk CAX80

Hi everyone. I recently bought a Netgear Nighthawk CAX80 and am trying to set up a Play 3 as well as several Play 1 speakers with it. I did a factory reset on all my Sonos products and made sure they had the latest updates. Sonos apps are current as well on both Android and Iphone.I plugged my Play 3 into the Nighthawk via Ethernet. My phone (on wireless network via the same router) recognized it and set it up no problem. I can operate it as long as it is connected to Ethernet. But as soon as I disconnect cable the music stops, so clearly it is not connecting wirelessly.I went to “Manage Network” in the app, but as soon as I do that it instructs me to hold my phone next to the Sonos device so that it can recognize it. As best as I know, the Play speakers don’t have Bluetooth, so obviously this is futile.There doesn’t seem to be any way to access an actual network configuration over the app. What am I doing wrong? Shouldn’t the Play get all the necessary information to connect wirelessl

181
W
3 months ago
Terms & ConditionsCookie settings