Speakers

I have Ultra ARC and that is running well connect to our wifi system (Ruckus) however Sonos Sub 4 canoot connect (Sometime can connect but arround 10-15 second that is disconnected).and i need to make sure, Sonos using dual stack(IPv4 and IPv6 on this devices) for connectivity? if yes  then its possible for them to allow only IPV4 on this Sonas Device? Thank you for your attention and cooperation.

Bonjour, j’ai changé ma box internet pour une free PRO et je ne sais plus au travers de mon ipad modifier le wifi de mes enceintes PLAY1. Lors de la recherche, mon application sonos ne trouve pas le wifi Moderator edit:Google Translate-Hello, I changed my internet box for a Free PRO and I no longer know how to change the Wi-Fi of my PLAY1 speakers through my iPad. When searching, my Sonos application does not find the Wi-Fi

I've just moved house and have a new WiFi router so my network settings are different to the ones previously used on my Sonos One. I'm following the instructions on connecting my product to my new WiFi, it plays the audio chimes and I press the button when the light flashes white and green, but when it comes to putting my WiFi password in (it's definitely the correct password) it says There was a problem connecting your Sonos One to ". I'm assuming that my WiFi Network Name should be between those last quotes. The only other things I've been prompted to do to fix this is turn the product off and on, and do the same with my router, neither of which were successful. 

Hi there, exhausted to connect Era 300 with my Android phone  with tethering internet sharing way to get internet access to it.. 🫣

Hi not used sonos for few years and im signed in but when im trying to sort settings it’s saying sign in as owner . Im lol

Is there a link to register Sonos products.  I have Sonos Ace and Sonos Ray.  Thank you.

My Sonos app will not recognize my sub nor my play 1 speakers. Just changed phone recently to an Apple 16. Trying to switch to Verizon wireless. It was all working fine before those changes. I tried to turn off, sign out, disconnect and reconnect, delete the app and the download the app and tried a factory reset in which the app will not allow me to do, any other options out there, is anyone having the same problems ??

Once connected with Arc Ultra my other speakers era 100 and move 2 not visible.If I connect Era 100 or Move 2 Unable to see Arc ultra. 

Every time I disconnect my Sonos One (like if I move) I have a very difficult time reconnecting. I can’t for the life of me get it to connect now even though I did a factory reset, updated the wi-fi network successfully, tried the new and the old apps. I’m at a complete loss and after 2 hours of trying everything I can think of, I want to shed a few tears. I also noticed that I got a prompt a few times to “log in as owner” which makes no sense because there’s no option other than regular log in for either app. Please tell me there’s some very simple way to get my speaker working! 

Hello, I have a pair of era 100 that I use at home as a stereo pair.  Both are connected to the home WiFi and everything is ok.i am taking both units to a wedding celebration to play some music via Bluetooth (at least that was the intention). I now realise that without the units being connected to a WiFi network they can only operate as individual Bluetooth speakers not a stereo pair. i have a spare WiFi extender I can take with me to the wedding party but the party is in a field hence there will be a WiFi network but no internet connection.the WiFi extender has a dns server so it can allocate ip addresses.I already tried the system last night on my home WiFi network and pulled the plug to the fibre to simulate the set up for the party, seemed to work OK.Provided that both 100s are on a network with valid IP addresses should the system work without internet access?any other way to set this up?thanks for any and all helpDave  

Bot (received as gift) Sonos Portable Play 5 (Generation 1).  Challenge, after not using for months, I struggle for days trying to get it to operate; it won’t login to play music.  On my iPad & iPhone there are two apps installed: Sonos S1 to operate the Play 5 (Gen 1) device and Sonos (app) to operate the Roam (portable; which works fine).  BUT, the older Play 5 (Generation 1) feels obsoleted by SONOS.  That’s annoying as the system is good and plays well (when I can get it working).Now there is a SONOS S2 app that supersedes opening the Sonos S1, so I cannot move forward with the Play 5 (Gen 1).  Every “year” I am challenged to get this operating.  Annoying.  Why would I want to buy another Sonos device when different operational challenges occur.  To boot, one cannot talk to a live person for help.  Why Sonos???  I invite someone to help me.  Thanks,

HIIhave sonos play 5 how to connect to my Tv ?My Tv only have optical out

Hi all i have a Sonos one second gen and it’s been very good for a long time. However since changing my internet provider to EE in the UK I can’t get it to work. I did a factory reset, plugged it into my router with an Ethernet cable, but I still can’t get the app to connect me. If anyone has been through this and found a fix I would be very grateful   

Hi!If your Sonos cannot connect to WiFi, it uses an internal alarm sound to wake you up in time. Initially that it fine, I am not getting late.But if the WiFi is coming back, the speaker still insists on you getting up, run over and press the button to stop the alarm. Even it should already have recovered and WiFi should be back up. At least, checking the app, I see the speaker and can try to start a normal station on it, but it continues to beep. I first have to get to the speaker an tap it before the radio station can be set.I wonder if that is really necessary?

Hi there - I have a lot of smart wifi devices so Ill start with this as NOT using a mesh network is simply not an option for us due to how many smart devices we have in our home.  Having said that, I have multiple Sonos devices and am running on a router specs below: 3 sonos one speakers  1 sonos amp 1 sonos playbar 1 sonos subwoofer  2 sonos one sl speakers  I have an Eero Pro 6E router. I have tried everything I can think of that i found online to no avail and the lack of features in the app is not making it any better. The last ditch effort is what i recently did I connected the playbar directly to the Eero via ethernet I have no way of telling whether or not it successfully connected as there is no way to apparently see the WM (wireless mode) on the app on the iphone and the web app does not show this information - so I cannot physically tell’ It is how ever playing music so its connecting to somehow apparently this was once a feature that was removed and is pending being brought

I’m sorry but as much as I like your hardware, I just can’t use your product. Your software team has let you down so badly. I have a sonos era 100 that I bought 3 days ago. Already I know I can’t use this long term. I’m using the system with an apple iPhone runing spotify and apple music. The Sonos is in the room where my router is. My other system (Denon Helios) works fine - never had any connection problems. The Sonos app had numerous connection problems out of the box. Then when it finally found the device (Im not sure how as I just kept trying and retrying) it locked it so that I couldn’t play spotify or apple music through it until I restarted my phone. Since then I find if I play from my computer and then from my phone the phone won’t connect until I restart it. Just to restate. This doesn’t happen with the Denon/Helios system. If you could see the ridiculous picture of my phone leant up against the sonos device. It is finding every other device in the house apart from the era 10

HiI have recently bought an Era 300, set up a new SONOS account for my office (as hubby runs the one at home) and CANNOT connect. It discovers the Era 300, says it's on the system/wifi for me however, it is not there. It says there are no devices. I have factory reset the speaker about 4x now and restarted my phone, un-installed the Sonos app, unplugged the speaker...moved it closer to the router. Nothing works.When I touch the play/pause button the light flashes orange a few times then disappears.Ive been through all the Sonos help topics I can thinknof but still no luck. Can someone help?

System:Living Room: Playbase (wired to router) with 2 x One in surroundBedroom: Sonos OneBedroom: Sonos OneMancave: Sonos ConnectKitchen: ERA300 I recently replaced the Kitchen speaker to the ERA300 from a Sonos One and in order to get the ERA working, I had to connect via wifi to 5ghz. Problem is, that I use a Universal Remote with a hub (Harmony) which needs the Sonos to be on 2.4ghz in order to control volume in the Living Room, so currently I have no control of Sonos volume via this remote. Before installing the ERA300, all worked just fine. Any idea how I can set this up please? There might be a setting to allow traffic between the two wifi networks maybe? I use Ubiquiti and there’s only 1 AP in the house. 

I have three Sonos zones/rooms:Bedroom: RayLounge: Arc + 2x Era 300 + Sub 3Bathroom: Era 100The last month or so grouping has completely broken for the Ray. If the Ray is put in a group with any of the other two zones, it will only play music for a few seconds before turning into a few seconds of white noise. Then it goes quiet and the status light starts flashing, which I would interpret as a firmware crash followed by a restart. Feels like Sonos has pushed out a faulty firmware update, but how the heck do I troubleshoot this?!Grouping in general has been much worse the last couple of months. I've always disliked the Sonos client and typically only use it for group management, with playback handled through Spotify Connect. But the speaker groups listed in the Spotify client are almost always outdated, for example after grouping all speakers Spotify will show the group but the speakers supposedly in the group will still be listed separately as well.

I have an Era 300 Stereo pair as an output to a turntable etc via Line In adaptor (with ethernet). The left speaker is connected to the main EE Broadband Smart Hub via ethernet whilst the right speaker has no wired connection.The problem I get is that the right speaker often drops out. Sometimes this is fixed by a reboot but it literally happens every time I come to use the Line In.  I suspect streaming is OK as both units simply get the stream directly.I can’t work out a way to stop the right speaker from jumping to other channels or from 2.4GHz to 5GHz or from one hub or node on the network to another.Has anyone found a solution to this or a way to lock the Era to a certain node or some other solution?

My pair of speakers have developed a buzz when the music peaks especially with vocals. I do enjoy a mix of music and while the house next door is empty the volume has been cranked up. My question is have I blown the speakers like in years gone by with my AR18s. Thanks

I’ve noticed all this week every time I increase the volume up on my Sonos speaker when paired with my iPhone, the volume decreases to 15 I have searched high and low for answers and I have no clue as to why this is repetitive. Please help me.

I have noticed that on my Era 100s, when I pause music the status light will flash white, then after a while it will rapidly flash orange and then turn solid white. My music still pauses no problem. If I unplug the speaker for 10 seconds and plug it back in, this goes away for a while but will come back. Any idea what is going on here?

I have connected the Era 300 via Bluetooth and no sound comes from the speakers . I had no problem with Bluetooth in the past but I do now  

I’ve recently moved and my Sonos One (S2 v84.1-63110) won’t recognise the new wifi. It works if I use the cable, but I’m unable to change the network info to allow it to connect by wifi. I’ve followed the instructions at https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network. I’ve factory reset it, but my app can’t find it if it’s not connected directly, and even when it is, if I choose `Update Network` it tries to find nearby devices (which it fails), rather than updating the one it can see on the network. How do I change it?