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issues connecting to new network

  • June 24, 2025
  • 5 replies
  • 126 views
V

Symfonisk picture speaker worked fine with Sky. Just changed to new network You Fibre. It recognises the new network but after entering new password (yes, got that far!) it tells me 'something has gone wrong' and 'try again' and the little light on the speaker goes from green to red. I have tried again many many times.

Switched off,switched on etc.

Why oh why is this sooo difficult!! It's a bluetooth speaker for goodness sake.

All other bits of tech have connected seamlessly(Alexa, tv etc.)

I am not techy but not stupid.

Please help

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5 replies

Pools-3015
Forum|alt.badge.img+17
  • Pools-3015
  • Prodigy I
  • June 24, 2025

The easiest way to have Sonos/Ikea speakers reconnect after a network/router change is to give the new WIFI the same SSID and password as the old network/router. Then you should simply need to restart your speakers so that they can get a new IP address and connect.

I would suggest doing a factory reset and re adding it to your system at this point.

 

 

Airgetlam
Mr. T
  • Mr. T
  • June 24, 2025

Check your Wi-Fi router settings are compatible with the Frame.

https://support.sonos.com/en-gb/article/supported-wifi-modes-and-security-standards-for-sonos-products

The Frame is not listed as an unsupported product when changing router/wi-fi so you should be able to complete this without resorting to a factory reset. Technically, the Frame is not a Bluetooth speaker, but does have Bluetooth Low Energy (BLE) which is different to using Bluetooth for audio.

https://support.sonos.com/en-gb/article/supported-wifi-modes-and-security-standards-for-sonos-products

Airgetlam
V
  • Vic Park
  • Author
  • Contributor I
  • June 24, 2025

Mr T.

Many thanks for your quick reply, appreciate it.

You mention to check the wi-fi router settings are compatible with the frame.

Sorry to be ignorant but how do I do this?

 

Through the Sonos app, I proceed to 'Update the network'. All is good, the frame recognises the new network (You Fibre - full fibre) then having entered the new password, it fails to connect. I have not reset factory settings. Never had to before.

I have replaced my ISP twice before and connected to the frame with no problems.

Thanks again.

Mr. T
  • Mr. T
  • June 24, 2025

Symfonisk picture speaker worked fine with Sky. Just changed to new network You Fibre. It recognises the new network but after entering new password (yes, got that far!) it tells me 'something has gone wrong' and 'try again' and the little light on the speaker goes from green to red. I have tried again many many times.

Just reread your initial post and the bit around the status light.

What colour is the status light at the moment and is it solid or flashing?

With regards to checking Wi-Fi router settings, you would have to log in to your router to view the settings. However, if you are unsure about this, it may be best to contact Sonos Support for further guidance reconnecting the Frame to your new router.

Airgetlam
V
  • Vic Park
  • Author
  • Contributor I
  • June 26, 2025

The light on the frame is green up to the point where I enter the new network password. (I have had all of the audio jingles and pressed two buttons as requested.)

I get the 'sorry something has gone wrong' at which point I get a solid red light.

After a few minutes it reverts back to a solid white light in preparation to start again.

So frustrating.

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