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New to Sonos app & Era 300

  • May 18, 2025
  • 4 replies
  • 88 views
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Hi

I have recently bought an Era 300, set up a new SONOS account for my office (as hubby runs the one at home) and CANNOT connect. It discovers the Era 300, says it's on the system/wifi for me however, it is not there. It says there are no devices. I have factory reset the speaker about 4x now and restarted my phone, un-installed the Sonos app, unplugged the speaker...moved it closer to the router. Nothing works.

When I touch the play/pause button the light flashes orange a few times then disappears.

Ive been through all the Sonos help topics I can thinknof but still no luck. Can someone help?

Best answer by Debpurr

Update: I called and spoke to Sonos NZ, we walked through the process and turns out my router is the problem, not me (bonus!). So will sort the router and that will solve the issue. Thanks to those who messaged :)

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4 replies

Airgetlam
  • Airgetlam
  • 44829 replies
  • May 18, 2025

Office setups are often extremely challenging, due to security settings on the router set up by the IT department. Have you checked with them? Have you called Sonos Support directly to discuss it?

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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  • Debpurr
  • Author
  • Contributor I
  • 2 replies
  • May 18, 2025

Thanks, but no the office I’m setting it up in doesn’t have security settings...it’s a small and independent office ;) so none of the security or an IT dept, more like another home.

And no I haven’t called Sonos Support, that’s a good option. Hope they are available in NZ.

Stanley_4
  • Stanley_4
  • Lead Maestro
  • 12407 replies
  • May 19, 2025

The recommended settings and issues topics would be a good starting point. 

https://support.sonos.com/en-us/search?q=Wifi

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  • Debpurr
  • Author
  • Contributor I
  • 2 replies
  • Answer
  • May 20, 2025

Update: I called and spoke to Sonos NZ, we walked through the process and turns out my router is the problem, not me (bonus!). So will sort the router and that will solve the issue. Thanks to those who messaged :)

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