Speakers

Set Up.Two Play 5’s Gen 2 and Sub Gen 2 in my garden room (aka Cabin), which is 3m x 3m.  Speakers at the front corners, sofa at the back with little in the way to affect sound.If I perform a Trueplay tune up the Right hand channel loses all its treble and goes quiet.  The Left hand channel is fine.  Turn off Trueplay and both channels are fine but the bass is booming and the sub almost unusable, which is why Trueplay was so good before and the room sounded excellent.  The set up use to sound great until the 14.18 update. What have I tried…Factory reset all three devices Swapped over the Left and Right speakers Retuned with a different device Stood on one leg Faced with back to speakers (in case I had a blocked ear!!)Nothing works, it still sounds terrible with Trueplay on and the Right channel is all muffled.I was about to send one speaker for repair as it was as if the tweeters had failed.  But factory reset and swapping them over in the room had the same effect after Trueplay… the r

Any idea why I can’t connect my Sonos 5 and amp? I have a turntable with line in to amp, it will play on all my Sonos speakers apart from the Sonos 5. All other speakers will connect to the Sonos 5, for example I can play the tv through Sonos 5. But just can’t get the amp and 5 to work together. I have factory reset everything and created a brand new home network, but still can’t get the two products to work together. Any suggestions would be welcome…

I bought a new Play 5 gen 2 in December 2019 with the idea that if I loved it, I would buy a second right away—I wanted stereo. I did love it and but almost immediately Sonos discontinued the model I had just bought, and the new 5 was designed not to pair with the Play 5 gen 2. I called and I wrote Sonos asking to return the unit so I could upgrade. They offered me a 15% credit instead. Sonos wouldn’t stand behind their sale and I was stuck. Then this week, two and a half years later I received a survey from Sonos. I told them what had happened and they set up a call. They never called. So I called them and after 40 minutes on hold they escalated the issue. All for naught, they just offered the 15% again. Sonos wasted my time and money.

I realize I am odd in that I do NOT enjoy using my I phone to control all functions of my two Sonos 5 speakers.  If I receive a phone call, just turning down volume is a pain. If the phone is locked, going through facial recognition or entering a password, then scrolling to find the app just to turn down the volume is ridiculous. I just purchased a Denon AVR.  I did not want the video part, but could not find just audio. My goal is to connect a CD player and use the receiver with my Sonos 5 speakers.  Do I need even more equipment or can I use an RCA and connect a Sonos 5 to one of the INPUT ports (like the one for a turntable) on the receiver?  Obviously none of the speaker ports work with Sonos.I am an old audiophile.  I love the sound of Sonos 5, but want a work around to using my I phone as the remote.

Hello. I have two wired speakers which normally plus into the back of an amp.  can get a receiver that receives wireless data from Sonia amp? I already have 4 wired ceiling speakers, arc and move wirelessly connected to amp. if so any recommendations? thanks

In my setup i use Sonos Beam connected to TV through HDMI ARC2x Sonos Five I only play music and are not really intrested in surround for movies.  My issue is:I want to stream video from my iphone to my TV, but still want the sound to go to my Sonos speakers. I’ve tried to put Beam and Sonos Five in a group where the Five’s is surround. Problem is that the sound coming out from the Five’s is very low, because they acting like surround speakers.I want to be able to put Beam at 0, and Five at 100. If i use for example youtube app on smart tv, it works. But i want to be able to choose videos from iPhone or iPad for example when you have friends at home and want to play music videos and send the iPad around for people to search on it.Problem is if i use screen mirroring, the sound will not pass through to sonos, only to my tv-speakers.Will it work any better with ex an Apple TV connected to my TV? Any suggestions?

Hello,I had one medium and one high not working.Bass/lower and another high and medium ok.No visual culprit on the board.All power bus ok.My fix was to replace electrolytic capacitors ahead of the connector.In case it may help…  

Hello,Since I could not access my 3 One speakers through the App, I decided to factory reset all speakers and also reset the app.But when I try to add the speakers again, it fails adding the speaker to my account. I have tried logging on to my account through a browser, and I can see all 3 speakers registered.So I guess I get the error in the app, because the speakers are already on my account.What to do? I can’t remove the speakers from my account.

I have the Sonos play. It has been sat high up on a shelf for years and I have recently come to use it and despite my best attempts, nothing. Can be found! I have always had a wired connection and have followed the app instructions to the letter at least 15 times and still nothing! The light has gone from orange and flashing to solid orange then flashing white and now solid white and yet still undiscovered! Any advice that I haven’t tried yet? Thanks in advance 

Hello, I have been using 2 Play 1 speakers paired in a single room system, using the S1 controller. It has worked for quite a long time. I have recently bought an LG C2 TV and would like to add a beam Gen 2 to the TV for Dolby Atmos and also use it as a separate room in the Sonos system. I have seen lots of questions about configuring Play 1s as surround speakers, I don’t want to do that I want the Beam as a TV speaker and also as SONOS room speaker. I think it is possible if I use the S2 controller - is that correct ? It looks like one option is to have two separate Systems but I would rather have just one if possible.    

I updated my BT Hub 1 to a BT Hub 2 today. I cannot upgrade the SONOS system to work. I have 4 speakers, 2 x Sonos One set up as Living Room and 2 x Sonos PLAY:1  as Kitchen. I have seen the topic related to connection issues with the BT Smart Hub 2 from April 2021, but have checked the firmware level and it is V0.31.00.10253-BT, so well up from the problematic firmware.I did manage to get the two Sonos One’s set up, but the 2 x PLAY:1’s arent having any of it. The SONOS app only recognises one of the speakers and wont upgrade either.Is it possible to do a clean install? I did remove and reinstall the app, but the config still seems to be present.

I connected Sonos Beam + Sub + 2 One SL to my TV Samsung UE65NU7090UXZT and the whole system works pretty well with most apps installed on my TV (Netflix, Prime Video, Youtube, ecc).I am facing a problem with the Italian TV app: Raiplay, ver. 2.9.0 (29). Watching films, no problems with advertising, but when the movie starts any voice and sound disappears. Willing to watch a certain film, I had to disconnect the Beam, usually connected on HDMI/ARC port. In this case, no problems with soundtracks.By the way, I integrated Sub and One SL just a few weeks ago. Before that no problems with Raiplay.I asked support also to Samsung; they took remote control and master reset TV; afterward I reinstalled all apps, with no difference with respect to before. The problem is still there.

I own multiple Sonos products. I have three in my  master bedroom. The updates are almost always pushed at 2am and I wake up to practically a disco in my room with flashing colored lights coming from multiple directions. PLEASE provide an option for users to permanently dim or turn off the Sonos flashing status light. I’m tempted to remove these devices from my room!

I am new to Sonos and have been trying to figure out the best way to have a TV surround and play my turntable on the surround speakers. I have Sonos Beam (gen2) and a set of Sonos One SL.  I called the sales team and they told me to get a Five so I can connect my turntable to the beam system. So I did…I have the turntable connected to my Sonos Five, but I cannot figure out a way to connect the other speakers to the Five.  please help! Thanks!

My buttons are disabled on one of my play 5’s. Diagnostic report 1857851894 ”rebooting” the device enables it again. So not the toggle in the system menu. it is either the alarm function that disables it or the the combination of alarm and Spotify streaming as streaming to the other device does not affect/disable the buttons. it is also a new thing. (Max two months) It worked fine before.

Hello. I would like to know if I can play the sound from my TV arriving on my Beam 2 on a Roam connected on wifi at the same time, as an additional rear speaker. Is there a risk of lag between the 2 ?

Hi - my existing system is a Bridge, a Sonos 5 (version 1) and 2 of Play One (gen 2). Running on S1 controller as the 5 isn’t supported under S2.Cannot get a Play:1 to connect. Tried via WiFi and hard wired direct into Router and back of Bridge - no go.If I reset controller (on multiple devices - phone and PC) then select “new system” it finds the new component (only when hard wired) - the Play:1 and it works OK BUT the original 3 components are not seen. If I remove the ethernet cable to the Play:1, reset controller, it then finds the original components and all works as usual.In summary, adding Play:1 only works when hard-wired, and only by itself. It actually stops the original 3 components being recognised. All thoughts welcomed!

Like many people my age (74), I have age related hearing decline mostly in high frequencies. I have Sonos one speakers, usually driven by an iPhone or iPad. I find that neither the Apple equalizer or the Sonos equalizer together make speech interpretable. Any suggestions?  Music is fine, but listening to speech on movies or TV is not.There is a large market out there of people in my situation. Are there any Sonos speaker said have more intense high frequencies?  So far, the cheap speakers in my television seem to work the best but I can only get the high frequencies so high. I've used PSAP (hearing aids you dispense yourself) and they all have adequate high frequencies. So I know it's physically possible. I hate to put on a hearing aid just to watch TV since I'm the only one watching. Any suggestions?

Hi, I’m pretty sure I know the answer to this already but just wanted to double check. I would love to be able to use a single symfonisk picture frame speaker as a normal TV speaker, playing out the audio from my freeeview box, fire stick etc.I don’t think it’s possible, is it. But is there any clever way at all?(my set up is that I have a projector and a sreen that comes down from the ceiling. All of my AV equipment - xbox, sky box, etc, is in a little fake fireplace thing directly beneath it and the symfonisk picture speaker would cover it all and conceal it absolutely perfectlty.)

Good evening all,I'm literally at my wits end with my Sonos setup now, we have just upgraded our WiFi router which caused huge issues with out sonos setup. Thankfully this afternoon I have managed to get everything working as it was prior to the router change.  However my wife had just tried to play music in two room. She simply tried to add the Move into the main livingroom group so that the same music was playing throughout just as she has done 100s of times.The app shows the action was completed successfully and that the audio output is playing in both zones however its not. The music will play on whichever device you have as a primary source but the group being added just remains silent. We have reset everything but with no luck. Does anyone have any advice or ideas on what's causing the problem.  Thanks in advance 

Hi All, I use Play:1 for few years and Beam (gen2) for about year. Both are on same network connected via RJ45 with disabled wifi. Play:1 has internet access as I am using it for internet radio. For beam I have limited internet connection in router and enabled it only on occasion when there was update pending. Beam is only used for TV so internet access is not needed.So far all was working with no problems.After recent update I have noticed that Beam is showing as not connected in app. Usual router/ speaker reboot didn't solve it out.I have noticed that if I give internet access to Beam it will show in app again. So far internet access was required for online services and updates but I still was able to see speaker in app, change options, play music from local NAS. How is working now it means if we loose internet for any reason we not be able to play local music, change volume/settings, so system become useless. Why do i need internet to switch on night mode for example? Chat with Sono

Hello, I have multiple sonos play1 (first generation) in my living room, I just installed a new tv (samsung the frame), the audio is very bad on the tv. I’d love to be able to use my first gen sonos play1 as speaker for the tv. Do I need to buy a sonos Amp? to connect my tv to to it and the. be able to stream the tv audio to my sonos play1?? thank you so much

I have tried most sugggestions, in particular plugged in the five via ethernet, but still, the update trial from my Android phone fails with Error 1101. I checked the web interface and see SoftwareVersion 40.5-49090 SoftwareDate 2018-01-09 18:10:26.408313 SoftwareScm 371223 MinCompatibleVersion 39.0-00000 LegacyCompatibleVersion 25.0-00000 HardwareVersion 1.13.1.8-1

I'm using a Sonos Five and Pro-ject T1 phono Sb turntable but when I go to use it no music will play unless I unplug the aux chord and turn the power off at the wall and then reconnect. Unplugging and plugging the chord back in doesn't work by itself. If I unplug the chord after every use still doesn't help. 

I have had a Sonos surround system comprising Arc, Sonos One SL, and Sub. Recently I purchased another Sonos One for a different room. All these products  are connected via wifi. I go through the setup process and add the new Sonos One. But say after a day or two, the iphone Sonos app indicates that Sonos One is “not connected” and I have to repeat the whole connection sequence again including factory reseting Sonos One. I update the iphone Sonos app, disabled Private Wifi as some other community post suggested but this loss of connection keeps happening repeatedly over past couple of weeks. Any pointers on what could be wrong here?Thanks