Hello,
Since I could not access my 3 One speakers through the App, I decided to factory reset all speakers and also reset the app.
But when I try to add the speakers again, it fails adding the speaker to my account. I have tried logging on to my account through a browser, and I can see all 3 speakers registered.
So I guess I get the error in the app, because the speakers are already on my account.
What to do? I can’t remove the speakers from my account.
Stop factory resetting. It does nothing a reboot will not do, and it erases important diagnostic information.
With that out of the way, reset the app again, then choose “Set up a new system”. If that doesn’t work, see this link:
https://support.sonos.com/en-us/article/product-not-found-during-setup
Thanks! Resetting the app once more seemed to do the trick 👏🏼
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