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Hello,

Since I could not access my 3 One speakers through the App, I decided to factory reset all speakers and also reset the app.

But when I try to add the speakers again, it fails adding the speaker to my account. I have tried logging on to my account through a browser, and I can see all 3 speakers registered.

So I guess I get the error in the app, because the speakers are already on my account.

What to do? I can’t remove the speakers from my account.

Stop factory resetting.  It does nothing a reboot will not do, and it erases important diagnostic information. 

With that out of the way, reset the app again, then choose “Set up a new system”.  If that doesn’t work, see this link:

https://support.sonos.com/en-us/article/product-not-found-during-setup

Thanks! Resetting the app once more seemed to do the trick 👏🏼

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