Speakers

My Sonos one was working fine but after I turned it off it will now not turn on and I can’t find it on my system. When I plug it in the red light shows for 5 seconds but then goes off. What do I do? 

Attempting to downgrade my Play 3 to be s1 compatible.  Sonos is “finding” a product that I don't even have…...I only have a Play 3 speaker.

Would a mains conditioner with surge protection help the performance of the Sonos Arc? And would it provide additional protection? I have a Tacima CS947 that I’m considering using with my system but I want to know if there’s any advice from Sonos for something like this. Is it preferable plugging straight to the power socket on the wall or is a mains conditioner better?

I’m experiencing audio dropouts, only when grouping rooms together. My setup consists of 8 different “rooms” - most of which are standalone Play Ones, then a room with Playbar, Sub, and two rear Play Ones.  Then another room with Beam Gen 2, Sub, and two rear Play Ones. All of these are connected to SonosNet via Boost. I also have a Sonos Move speaker that is connected via Wi-Fi (since that one won’t connect to SonosNet).   The dropouts started after I introduced two new Play Ones. All speakers work fine individually, but only have dropouts once I start grouping. I had this issue last year, but it stopped once I introduced the Boost to get all speakers on SonosNet (versus being connected to my Eero mesh network directly).  I tried changing the SonosNet channel, but still having dropouts. There is no rhyme or reason to which speakers the dropouts occur. It has been happening on any of them once they are grouped.  I submitted a diagnostic. Can anybody from Sonos review and help me resolv

My Amp has lost power. Called support and they told me to hold down button at back and plug in. This worked the first time last week but doesn’t work this time and support now offline. Don’t really understand why this now keeps happening? Everything else plugged into same extension lead fine. Changed amp in plug no luck. V confused and disappointed! Particularly by lack of Sonos support

I have 2 large rooms connected with no walls between them. My living room is connected to my Dining Room, in the living room I have 2 Play:1 (front), 2 Ones (Rear) and a Sub which sounds amazing but when I walk into the dining room I can hear the music but not like when I’m in the living room. My question is, to expand sound to the dining room, should I install 2 Sonos Ones and a 2nd Sub or 2 Play:5s and pair them in stereo, which setup will give me the richest sound and not create syncing issues. Thanks. 

I  have a Sonos Boost powering my normal Sonos speaker set up.  However, for a party,  I want to set up a Sonos speaker in the garden outside the range of the Boost.I already have a powerful wifi range extender delivering a strong wifi signal to the whole garden.Can I have the in house speakers being fed from the Boost concurrent with the garden speaker being fed from the WiFi range extender?

I recently bought Sonos Era 100 and use it as desktop speaker for my desktop. I connect to the speaker using Bluetooth. Since the speaker has a Mic, how do I use that as the default mic for my machine ?

I’ve been streaming to m Sonos 5 for sometime using RadioApp, however over the past few weeks, the streaming has come to a stop. It’s not an issue with the RadioApp, because I can use that on my Iphone without issue. Sometimes I have to try and play it 3 or 4 times before it works. Any ideas on a fix? I’ve also tried another app on Sonos with the same issue. 

We have a few play:3 around the house.  We swapped broadband providers and got a new router and network home network.  I reset all the devices and added them to the new network.  Now only some of them appear in the app and the others come and go.  The network does have an extender to boost it out into the garden.  It is all one network name.  any ideas?  

Super duper frustrated with Sonos. Based on ads and some and reviews over many years it seemed like I was buying into a high-quality system “that just worked”.NOTHING COULD BE FURTHER FROM THE TRUTH.After trying for a couple hours to add a second Play 5 (gen 1) to my system (after a few months ago having lots of issues with that first Play 5), and getting it (mysteriously) to work (for about an hour), the Android app LOST ALL MY ACCOUNT INFORMATION.  My Youtube Music and Spotify disappeared, listen history disappeared. And the original Play 5 disappeared.  WTF?  And yes, I’m sure I am signed into my account.Good grief.So now I am trying to add back YouTube Music, Spotify, and the original Play 5 (gen 1), and I get to that page that says “press and release buttons simultaneously”...I do that, hear the chimes, and then NOTHING.Sure would be nice if that page in the app told you what to expect next.  Another tone?  The light to flash a different way?  A subsequent page/instructions in the

I have been using my play:5 for many years, successfully connecting to different networks. we have moved into a new house and we have a 5g wireless router for our internet. It seems the sonos is having trouble connecting but I don’t get any clear definitive error messages. the network and password is correct.Help says I should adjust my  router settings, but to what?  any help much appreciated   

Sehr geehrte Damen und Herren Der Player 1 wird plötzlich nicht mehr gefunden und kann nicht mehr abspielen. Jeglicher Versuch in der App, den Player 1 neu einzurichten, sind verscheitert. Er wird einfach nicht mehr im Netzwerk gefunden Ich bitte um Hilfe  Daniel Wünsch 

My two Sonos Era100 speakers are at opposite ends of my lounge/dining room and have automatically defaulted to be a stereo pair but I understand I can make them mono. How do I do this? Thanks

My Sonos play1 speakers keep losing Wi-Fi connectivity, then regain shortly after. The Wi-Fi router is in the same room so the signal strength isn’t a problem. I’m not sure what it can be. Can anyone help me?

I ordered the proprietary (and seemingly required) SONOS brand 3.5mm to USB C dongle to connect a turntable to the Era 300 on 4/19/23 and still haven’t received it! Meanwhile, the ‘expected to ship date’ on the item’s page keeps moving back. Has anyone else encountered this and heard back from customer service with any informarion?

I have a sonos one sl. I bought it 7 days ago and it stopped working. Could it be a recurring problem?

Hello all, I have noticed an issue when playing my Xbox where the sound will cut out roughly every 20 mins in an atmos enabled game.  The sound will cut out for around a few secs, then it will come back again like if someone was muting the audio.  I’m not sure if is it just an atmos related issue, but I have not noticed it elsewhere just on my Xbox.  I was wondering if there is anything I can check on my setup? TV: Samsung Q95T (eARC, passthrough and CEC enabled)Xbox:  Dolby Atmos, passthrough enabled)

I've been having issues with my Sonos one SL for a few months and decided to plug in an ethernet cable. once I did that the app told me I need to factory reset my speaker. I followed the instructions online and held down the back button. however when I do so the lights only turn flashing orange, not flashing orange and white, and nothing seems to happen. not sure what To do and how to make this work again.

Hi, I have bought a Sonos beam and I am confused on how to connect it both to my projector and TV at the same time (I use the TV in the day and the projector at night) at present I have an nvidia shield going to a hdmi splitter with 2 outputs, 1 to the projector and one going to the tv I have bought a sonos beam gen2 and i’m wondering how I should get the signal to it - should I add another splitter directly after the nvidia shield and connect that via hdmi to the sonos beam?

hi what ist the best way to wall mount ERA 300 if you have a high ceiling about 4,50 meters i have to mount them in a height of 2,80 meter so I have about nearly 2 meters to the ceiling in that case would it be better to mount them upside down ? 

airplay via iphone from my music library constantly fails….it starts and drops, it does not seem to be a router issue, as all other devices work fine...

When will Sonos create a Sonos Move speaker with disco ball/light that dances to the beat.

Can anyone confirm BOX weight of Sonos Era 300 x2 (pair) . Both stands comes in one box. Need to deliver it to Pakistan.

Hi Community,I have had my One SL speakers for about 6 months, an upgrade from the original One speakers. Last week at about 10:00pm one of the speakers started to emit a very loud high pitched alarm sound. The only way to stop it was to unplug the affected speaker. I rebooted the router (the system is on WiFi) and plugged the speaker back in and after some trouble got the speaker setup again.The system worked with no trouble until Sunday afternoon. It happened again. I have not reconnected it yet.I have checked the channel it's using and that is different from other devices. Most of the devices in the house are hard wired with Ethernet.Any idea what may be causing it? An electrician has said it could be interference from the major construction at the new Metro train service centre being constructed.Any other things to try?