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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5112 Topics
JeanClaudeVandoR
JeanClaudeVandoRContributor I
posted in Speakers
Apparairage + Era 300 + routeur TP-link archer AX50

French solution / Solution in English bellow :Hello,après 3 semaines d’arrachage de cheveux, j'ai enfin trouvé la solution à mes problèmes d’appairage aléatoire connexion / déconnexion de mes 2 ERA 300.J’espère que mon expérience pourra en aider certains d’entre vous.Config : Routeur TP-LINK modèle Archer AX50.Symptômes :Après 3 semaines où j’ai essayé diverses configurations, la connexion wifi à l’appli Sonos était vraiment trop aléatoire ou instable.Un coup j'arrivais à faire une paire stéréo / un coup une enceinte était connecté, mais pas l’autre / un coup l’une était visible dans l’app mais pas l’autre à moins d’en débrancher une, etc... Bref un enfer.Solution explication :Alors sur les routeurs TP-link (en tout cas tous ceux de la gamme archer) il y a une option qui s’appelle AP Isolation sur vos bandes wifis 2,4 ghz et 5 ghz qui permet d’isoler vos appareils wifi entre eux (ce qui les empêchent donc de communiquer entre eux...).Cette case était donc cochée chez moi, ce qui empêch

2021
Corry P
1 year ago
J
Johnny RicoEnthusiast II
asked in Speakers
Maddening speaker dropouts

My system is experiencing speaker dropout increasingly often. A year or two ago it happened once in a blue moon. It was so bad the other day that I did a diagnostic while it was occurring: 2031394178. I know it is preferable to call in to support, but the last time I was on hold too long and gave up.I play my system in party mode with all speakers grouped in general, and increasingly, I am experiencing extremely frustrating speaker dropouts. I’ll be in a room and the music has been playing fine and then the speaker in the room and adjacent rooms stop playing while I can still hear it in other rooms in the house. Minutes will pass and then one speaker comes back on, then another, and they’re all back...for a while and then the cycle repeats soon or eventually.I have 12 speakers and 3 are wired. I haven’t measured but I would guess that no speaker is more than 25 feet (horizontally or vertically) from the next; I would think that would make for a solid mesh network. I do have a mix of mu

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J
1 year ago
C
ccpa5918Contributor I
asked in Speakers
adding airplay to play:3 stereo pair using mini sub.

Can I add airplay 2 capability by pairing sonos play3 (already stereo paired) with mini sub?  I can use play3 with the S2 app but play3 isn’t airplay compatible.  Now considering getting a mini sub instead of a sonos beam to for my mini theatre with apple tv?  Using play3 as satellite speaks for beam seems to be overkill for a small living room and powerful bass matters more for me as I use it for music more than movie.  Thanks.

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G
1 year ago
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TDxxContributor I
asked in Speakers
Beam 2 not finding older speakers

Had a H/W failure on Playbase. Tech support replaced with Beam 2. Got that working, but now my “older” Play1s and Sub are not found in +Add Product. Restarted the Beam a couple of times and recycled the power on the Sub, but the “Searching for nearby product” keeps going, and going. Any help is greatly appreciated.

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T
1 year ago
bockersjv
bockersjvLocal Superstar
asked in Speakers
Era pair an Sub. R speaker silent

I just wanted to listen to some f*****g music. Airplay not working and nor is the right hand speaker. Then error 1002s and then random tracks playing.  Latest quality control is a joke. I just want to relax and listen to music but latest Sonos is hell.  Diagnostic 848224247Have rebooted everything too. What a shambles 30 minutes and still no right hand channel. And now my two moves have disappeared.  As I type the right hand speaker has started playing but now a track is playing that is not on my queue! Moves still AWOL though🙄

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bockersjv
1 year ago
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SteJamesTrending Lyricist I
asked in Speakers
Spatial Audio help

I am having problems recognizing if spatial audio is even working or not. In my living room I have a Sonos Beam Gen 2 and 2x Era 100 which are set up as rear speakers behind my sofa and connected to the Beam. Also I have a Sub Mini connected to the Beam. The other day before I had the Sub Mini I felt like I could hear what Spatial Audio is all about but now since the Sub Mini is connected I don’t really hear anything spatial. If I disconnect the Sub Mini it seems better but not sure if I am imagining that. In my bedroom I have 1xEra 300. Not really noticing any spatial audio at all! I have done Trueplay several times in both rooms and the spatial audio switch is on in the settings. Any ideas? A good song to use for testing? Do I need 2xEra 300 to really get the true spatial audio effect? 🤔😔

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S
1 year ago
J
JoffyTrending Lyricist I
asked in Speakers
Spatial Music via Era 300s

Just been playing an Apple Music Spatial Audio playlist of  new pop hits to get an idea of Atmos sound.  Two things stood out:  a sort of reverb effect with sound alternating sort of in and out, volume sometimes increasing quite a lot and then receding back? Is this typical?  Not sure what to make of it.  When I change to stereo music I prefer the sound.

6473
G
1 year ago
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ReginaContributor I
asked in Speakers
Frontier Eero Sonos Wifi Connectivity Issue

Hi all!I recently updated my wifi with Frontier. Eero replaced my Arris router/modem. Now, my huge problem is my two Sonos Ones cannot connect to my wifi. I read on here to enable bridge mode. I called Frontier and I was told they do not support bridge mode. PLS HELP!!! TIA!

5663
R
1 year ago
N3000
N3000Contributor I
asked in Speakers
era300 not in system tab

Era 300 has been added, but may not appear in the System tab. If so, unplug the power cord and plug it back in to finish setup from the System tab. unplug the power cord and plus it back still can not 

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Corry P
1 year ago
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grazza72Trending Lyricist I
asked in Speakers
BBC sounds app

Is it possible to play music from the BBC sounds app to my sonos speakers?

24910
F
1 year ago
F
FrosaContributor I
asked in Speakers
New Sonos Era 300 with scratches

Hello Everyone, just bought a new Sonos 300 Era and when opened the sealed box it has scratches on the edge in front. Does anyone have had the same issue? 

1342
G
1 year ago
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Ben_eContributor I
asked in Speakers
does “Sonos Arc” support Ethernet over HDMI?

Does the Sonos arc support ethernet over HDMI so I do not have to use a separate Internet cable? I do not want to use the wireless connection.

3082
Stanley_4
1 year ago
N
nisargaContributor II
asked in Speakers
play 1 stand vs era stand

I Hv sonos home theatre with sub, playbase and two play 1. I am thinking of upgrading my play 1 with two era 100. Will I be able to use my existing floor stands for Play 1 for Era 100 or I will need to buy floor stands for era 100?

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Airgetlam
1 year ago
R
Richard SnowdonContributor I
asked in Speakers
Help in Setting Up Sonos Era

Bought a Sonos Play 5, Sound Bar and Sub in 2013.  I use them with my LG OLED TV.  I use the Sonos S1 Controller to control the system.The problem I am having is trying to set up an ERA 100 on a different E Mail address but same network to the above system I am not having much success.  Can anyone help 

763
R
1 year ago
G
Ghill sntContributor I
asked in Speakers
Sub mini keeps disconnecting from my system

New sub mini keeps disconnecting from my system. I reconnected it every day and by the next day it is disconnected again. 

12461
W
1 year ago
M
mgmccContributor I
asked in Speakers
Dolby Atmos on ERA 300 with videos?

All of the discussions I have read about Dolby Atmos on the ERA 300 have related to streamed Music. I need to know if it would support Dolby Atmos from movies played via a Mac or Apple TV 4K

9839
J
1 year ago
W
WilverContributor I
asked in Speakers
airplay

Porque los sonos one desaparecen de AirPlay y tengo que cambiarlos de grupo para que aparezcan…. Y solo duran un rato y vuelven aparecer 

1221
Jamie A
1 year ago
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LV1Contributor I
asked in Speakers
the new era100

With the new era100 will I be able to use it with my existing sonos product? I currently have a mixture of old and new products, 1st gen beam, first gen sonos 1,  second gen sonos 1 and a Roam . Will I be able to link the era together with my system in the s2 app ? 

802
L
1 year ago
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SamJones6Avid Contributor I
asked in Speakers
Streaming from Android: Why does music stop after an hour?

Streaming from an up to date Android phone to a Sonos 1. Phone is plugged into a charger, and fully charged. After about 60 minutes, the music stops, mid song. Open phone, go to Sonos app, press Play, the playlist starts from the beginning, not where it left off. Music source is MP3 and flac files local to the phone. Playlist is a playlist. To me, that is two problems. How to resolve?

2303
Jamie A
1 year ago
T
TiaMusicContributor I
asked in Speakers
Orbi and 1 era 300 connection problem

Hello. I have a new Orbi router and one new Era 300. Using iPad Sonos app, and am new to Sonos app and speakers. The era 300 will play back the tones to the app during first few steps of setting up the speaker. Then when it is done, an error message appears saying that the speaker needs to be powered down and to use the System tab to finish the setup. Well, the system tab within the app is ghost fill… meaning the app won’t let me even use the system tab to continue. I’ve reset to factory the Era 300 several times and gone through this process for about two weeks. Just about ready to give up on this app. Ideas would be helpful. 

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Corry P
1 year ago
O
OldyContributor I
asked in Speakers
new speaker

I have a play 1,3 and 5 using a bridge. I have just purchased an Era 100. Can I use the old speakers without a bridge and still use the Era 100?

912
O
1 year ago
AlTal
AlTalContributor I
asked in Speakers
problems connecting to my network

My Sonos won’t connect to my network 

871
Schlumpf
1 year ago
J
Jboujee96Contributor I
asked in Speakers
Linking Samsung TV to Sonos Five + One SL’s

Hi everyone,I need help with linking my Samsung TV (optical output) to my Sonos Five + One SL’s. I thought this would be easy as there is a 3.5mm line-in input into my Sonos Five. I have tried a couple of things. I’ve tried using an optical to 3.5mm cable. I’ve tried a digital to analog converter. Nothing is working.Is this even possible? Thanks,Jack.

8884
Airgetlam
1 year ago
F
fossickerContributor I
posted in Speakers
latency, static IP addressing and Linux-based controller (AppImage)

Sound Latency issue, I need some help. I am trying to use my Sonos 5 as the center channel of my old & trusty Sherwood 5.1 receiver/amp, the Sonos input is connected to the Sherwood’s center channel line-level out via the 1/8” Sonos jack for input (of course not the headset out jack) appropriately connected and selected in the SONOS app.  When playing content via the Sherwood (god I love that thing @ 15 years old using the SPdiF fiber connection) unfortunately even though the Sonos is jacked in to the Sherwood’s  center channel via 1/8” audio plug cable, I am getting detectable latency of audio between L&R channels out of my side speakers and the SONOS center channel.  It’s barely detectable but is just enough to be off-putting, perhaps .5 second delay between the side speakers and the center SONOS channel.  Sounds like the audio is in a big empty room or concert hall with lots of reverb.  I have reverted to my old trusty Logitech PC speakers for the center channel, no delay de

572
Stanley_4
1 year ago
S
sldContributor I
asked in Speakers
Era 300 Bass disortion

Hi, I've some weird behaviour with my pair of sonos era 300s:Most music sounds good (especially after latest update) with my current settings (Bass +5, treble +8). Rock, metal, stereo and dolby atmos either.If I play Rammstein RMX by twocolors, it has too much bass (even if I reduce my Bass settings). The Bass is sort of issue known as car speaker disortion. I haven't done further tests with other bass-based tracks but with track above my ears hurt..

1791
Airgetlam
1 year ago
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