Answered

We have a music listening and TV viewing area in our living room. Music is a stereo pair of Play1s either side of the TV. TV sound is HDMI ARC to a Beam Gen 1 under the TV. It all works well.We have no interest in surround sound (and even if we did our room would make it really hard to put the surrounds anywhere sensible). The Play1s sound better than the Beam for music - not surprising they are physically separated to give a decent stereo soundstage.Was wondering about adding a sub mini to the set up. As far as I can tell would have to add the sub to either the TV/Beam or music/Play1s. Is there a way to get the benefit of the sub for TV and music without losing the convenience and ease of our current set up? Whatever we do has to be easy for everyone to use. Thanks 

After buying a Five and naively expecting it to pair up with my Play 5 2nd Gen for vinyl listening, I had to return it and am now looking for a 2nd Play 5 Gen 2 second hand. Apart from ebay are there any other resources it’s worth keeping an eye on? Or is it just a question of snapping up quickly when they’re listed?.. Seems like they’re like gold dust...

I got a new eero router from my service provider a couple of days ago. It has only one ethernet port (my old router had four). Can I use a two-port unmanaged network switch (not a splitter) to make the connection between the amp and router? Any recommendations?

Does anyone know how I can set up my Alexa voice / alarm volume higher so we can hear it without having the TV volume blaring out when the TV is turned on? I have a Sonos Arc. Any help appreciated. I have tried various settings suggested on other forums. Thanks you.

Is the Arc Ultra compatible with Play:1 and first generation Sub?

Hi, I love my Sonos Ace, and use them for more than a year on a daily basis, but I just find out that the ear cushions can be damaged on the side by normal use and wondering if there is any possible mantainance product I can buy or use to maybe lubricate them and will not start deteriorating since I plan to have them and keep using them for a long time. Maybe its the weather, or maybe sometimes when I use them during summer, my they are humid when I take them off, but have had taken care of this by using a dry towel to clean them before returning them to their case, and sometimes leave the case open until this have completely dry. Any suggestions or advises will be appreciatedThank You!

I cannot connect to my Sonos devices using the Tidal app (neither Android nor Apple). It briefly connects but then disconnects. Any idea what to do?

This issue is limited to the live Apple Music radio stations - Apple Music 1, Club, Chill, etc. I haven't been able to get them to play for a few weeks now. They used to work fine.The track ID comes through as “unknown content” and nothing plays. Sometimes I get an error saying that it is not encoded properly, but not always.  Today when I tested, Apple Music 1 played through one of my Play 5s, but not through any other speaker, while the app filled with error message pop ups. The other stations refused to play at all.  Is this a known issue? 

Just purchased a pair of Sonos Era 100's and I have a Brennan B2. The idea to transfer my cd collection to the B2 and use the Sonos speakers wirelessly to listen to my collection. Quite honestly I cannot get both the Sonos and Brennan apps to work as they should. Yes, all is on the same network but the music library will not transfer from windows to the Sonos. The wifi keeps dropping out on the Sonos and for some reason the Sonos app will only play one song at at time. I am wondering if I have made an expensive mistake.

I went to add a new speaker to my Sonos app today, this tells me I need to update the appThe new app update on iOS is only available to iOS 17 and above which my iPhone X doesn't supportI just bought an era100 and cannot add it to the app because the app is forcing an update to allow me to add a speaker - the not now button simply cancels the add speaker option.this is absolute bull, so now Sonos require me to get a new phone to add a speaker to their app? im sure I'm not the only person affected but probably one of the first since most won't notice in day to day use right now, but this is bull

Hi.Have a big Sonos system. Exceed 32 units.Divided into more Sonos systems on same network. No problems - all using Netgear Orbi Mesh WiFi. Have Ikea Dirigera (newest) and Ikea remotes on my “primary system”.The Ikea switches (over time) from primary to secondary or third Sonos system leaving remotes non functional.When I power off and reconnect power to Dirigera - it again finds my primary system until next time it switches. In the Ikea Smart Home app - I cannot select a system. Look like Ikea scans my network for units and selects.

Sonos MoveYTM playing, music stops, I look in app, its still playing (seconds advancing).  I try and control the music, skip track, anything, eventually I get an error, then the Move drops off the app, then comes back again with a blank playlist.Zero pings dropped to the Move at network layer.Happened for the past couple weeks, rebooted etc, happens randomly, and seeminly only on the Move but then again I only really use that speaker consitently so not certain its isolated.  Same with YTM, not certain its related, but I have a feeling it is.Diag: ******** Moderator Note: Recorded and removed diagnostic number. Modified in accordance with the Community Code of Conduct.

I have sonos one in the kitchen and can set up google assistant.  I have move 2 and era100 but I cannot.  What is the deal?  This needs to be resolved!

The Technics SA-C600 seems like an ideal candidate as a multi-function component in my ideal audio system. It’s a network streamer, CD player, radio and turntable-ready all in one package. I have a Sonos Ray that I got as a starting point for a Sonos speaker system and I wanted to understand if:I can connect the Technics SA-C600 to a Sonos Era 100/300 or Five via the 3.5mm headphone jack on the front through the Sonos line-in adapter and an additional third-party connector I can extend audio input to the Era 100/300/Five via the line-in to the Ray over wifi?This post points out the lack of a line out on the back of the Technics unit but the spec list and photos here indicate 3.5mm output exists. Thanks!

Why does my system always drop out? This is very frustrating and I can't get a real person on a call.

Is there any way to make Apple Music's iOS 26 automix work with Sonos speakers?

I am a complete newbie to this so answers in simple format would be greatly appreciated! I am about to purchase my first Sonos product(s) - the Era 100 smart speakers. I am told that I can input from my old standalone turntable to play some of my vinyl which would otherwise be u/s. Question 1: what do I need? I see a pre-amp mentioned. Would this just be something simple like a Behringer PP400 off Amazon? Anything else?  Question 2: can I connect two smart speakers for true stereo and if so what more do I need?  Any advice greatfully received.

I am considering getting rid of my sonos system due to it’s very poor response. Having invested in the system I am loath to change everything. My Play 3’s are hardwired, whilst the Play 1’s and the soundbar are wireless. Android app can take minutes to fully start up where I can control the system, the lag on volume control is appalling. my wireless runs at 380mbps so it isn’t slow, each sonos has a fixed IP

BonjouRpeut-on coupler une Playbase avec les enceintes ERA 100 en surround. (Arrières).merci 

Can someone help me reconnect my Roam? After switching internet provides, I haven’t been able to connect my speaker to Spotify. I have restarted and deleted the app. I have turned off the speaker, unselected it from bluetooth. I have restarted and restarted until I am now on this community asking for help.

Alexa+ has recently been dropped onto my Echo Dot and it has made routines helpful

I have updated SONOS, TIDAL, rebooted my router, uninstalled and reinstalled both, and still no solution. I have not re-authorized TIDAL because that selection isn’t available on my app. I am really close to closing my account and going elsewhere, especially when there is no human customer support.Any suggestions? Note, the Windows desktop app works fine. TIA. 

I have a full set up in my living room and I have just no go an arc set up for another room wort 4 gen2 and a gen 3 sub but it won’t set up as a separate system on same WiFi, done everything it’s asked but it just won’t find the new system any of it. 

Dialogues in my sonos playbar sound metallic, like an old radio.

Pocket Casts not showing any podcasts and when I try a reauthorize it says check the internet connection.  There’s a Reddit thread with several reporting the same issue.