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I have a Play:5. Setting up a new account, on a different iPhone. I keep getting the “Unable to create Sonos account” error. I’ve rest everything, still unable to create new account.

My Arc Ultra had very tinny sound. Like an old AM radio. I had Geek Squad install my TV. They heard the ARC and said some of its speakers were not working and told me to return it.  The second ARC was marginally better. Frankly, my Beam soundbar has richer, deeper sound.  Sonos support barely spoke English and was useless. I have too many Sonos products to go back to Bose, but I am tempted to return the Arc and start over. 

An S2 system that’s been working fine off the same Synology NAS for years. No network changes. Sonos reports that it can’t read the music files from the NAS share. Rebooted all round (inc network router) and readded the Music Library share. Connects ok, indexes all the files (Library contents are fine), but trying to play a track gives a file access error. I’m baffled. 

Hi my sub has stopped working. It’s a gen 3. Model s26. S/n [redacted]pin. 037-52-006is it’s still under warranty ? If not could it be fixed  Moderator Edit: Serial Number recorded and removed

Tv sound all of a sudden stopped playing through Beam. Tried all advice on here and settings still not work. It’s connected HDMI from beam to HDMI ARC on tv. Also Alexi stopped answering and playing tone.

I have a Sonos Arc connected to my Samsung 4k TV, sorry I don’t have the specific model number.  I have my Arc soundbar connected through the TVs HDMI Arc port.  I have a Metra HDMI splitter plugged into my only other HDMI port.  I have my cable box and previously had an Xbox one through the splitter.  For years things worked great, no issues.  We just got an Xbox series X.  Since setting this up I’ve noticed that my Arc seems to not be recognized by my Samsung and my TV will revert to the TV speakers, at times I will get no audio from the Xbox.  I can fix it by unplugging the splitter from the other HDMI port, then once the Arc is recognized by the TV, almost immediately, then I can plug back in the splitter to the other HDMI port and things work great until for a while.  I’ll come back an hour later and same issue.  I have pass through on and Dolby atmos turned off on the Xbox.  Any ideas for a permanent fix?  I’ve tried power cycling everything.  I can’t seem to find a fix that will

I've connected my Beam and two ERA 100 speakers (without surround, just the two ERAs in stereo). I would like to manage everything as one system. However, when I adjust the volume on my TV, only the Beam responds. Is there a solution to control the entire system with my TV remote?

Hello,I’m planning to build my new home cinema (bar + sub + satellites), but I’m using siri to control my home, so one prerequisite for me is to have siri integration. I see you are creating you own vocal assistant but to be honest I am far from understanding this, what we want is one powerful assistant for everything, not yet another limited assistant from each vendor.. Hopefully this doesn’t conflicts with any potential Siri integration ?Especially since Apple plant to use generative AI now for Siri and make more intelligent, I would like so much to be able to use Siri from my home cinema.  I saw denon added it to their denon home system, do you plan doing it aswell ? Else I think I’ll need to go with denon, but I wanted to compare first and maybe wait a bit of something was planned from other brands. Thanks

So tired that my SONOS system always have an issue.  Have 25 devices and update. But there is always an issue. Moderator Note: Modified in accordance with the Community Code of Conduct.

Does anyone else constantly have problems with their Sonos system disconnecting and constantly have to update network and is there a way to fix this?

I had 2 play:3s using S2 and ditched the bridge when I updated to S2 (years ago). One of my play 3:s died. I tossed it and purchased a used play 3 on ebay. Just received it, plugged it in and went to the app to add it but it never finds it. The white light flashes for about a minute and then goes solid. Some help I found online says to factory reset it by pressing and holding the button while plugging it in. I tried that but that did not change the behavior. While light flashes then goes solid. Don't know what to do. Please help!

Hello,On top of my issue with the Amazon Music and Plex libraries, I am not able to access and read music from my NAS.Set-up:NAS : Unraid 7.1.4SMB config:Enable SMB: Yes (workgroup)Hide "dot" files: NoEnable SMB Multi Channel: NoEnhanced macOS interoperability: YesEnable NetBIOS: NoEnable WSD:YesI went to Library, add network device, then entered \\192.168.0.11\mylibaraythen my username and password.I got a message ‘library installed on your system” and then immediately after, I got the message box “\\192.168.0.11\mylibaray is not available blahblahblah”My NAS is online and my windows machine is connected to the sahred folder. Only the Sonos S2 can’t connect to it.Is it a bug still not fixed or there is an issue on my side?The user I am connecting with ash the read/write permissions on the shared folder….Thks for your help!Valyno

I don’t want Sonos radio taking up screen space as I don’t use it and have access to plenty of music that I do want. So how do I remove it from view?

I have lossless audio for Spotify whether I use the app on my phone, PC app or Alexa app on all Akexa devices and PC speakers. But when i switch auduo to my Sonos 100, which I got the other day, the lossless option on where the song is playing goes away. How do I get it to translate to Sonos? Lossless was kind of the point of getting it

I know this question has been asked before, but I can only find older posts, and I’m hoping there has been a more recent update to the system that might allow this. I have a turntable connected to a Sonos Amp and listen to vinyl on wired and SONOS speakers (ones, ERA 100’s, and Beam gen 2 + Sub Mini) throughout the house. Now I’d like to listen through wireless headphones, too. But on first look, it appears this is not possible through the Sonos Ace Headphones? I’d like to be wrong. Can anyone help with how to connect decent headphones (Sonos or something else) to a system like this? Thanks. 

I can’t play my music in my library on my computer on my Sonos system. I’ve updated my son is up and I have updated music library 

I’m looking for speakers to pair with my Sonos Amp. I’m looking at the Dali Menuet SE, KEF LS50 Meta or B&W 706 s3.  Has anyone tried any of these speakers with a Sonos amp and if so what are their thoughts? Alternatively does anyone have any other speakers they can recommend.FYI I mainly use the amp for my home cinema and listen to music now and again.  I would love to hear people’s thoughts?

We have a (Sony pslx310bt) connected to 4 Sonos Era 100 speakers. When we first got this set up, the blue tooth function did not work on the sony and the speakers had to have a hard line in connection to work. They worked great…. Until the the update allowing the blue tooth function to work (supposedly). Now every time a record starts playing, one pair of era 100s starts playing the song about ten seconds ahead of the other pair. I have to go into the app and mess with settings to get it working properly. Sometimes this lasts one song, sometimes the whole record. It's enough to drive one crazy.  When I use the sonos system with bluetooth connected to my phone, it starts playing with only one pair of the speakers and I have to go in to select the other set every time. For as much as this stuff costs I don't feel like it should be so so complicated to use.  What gives? 

Hello Community,This is my first topic. I have sonos in 4 rooms.One of them have 2 one sl, 1 sub and 1 playbar.one of them have 1 one sl and ikea.One of them have 1 one sl.my bedroom have 2 one sl and minisub. my house have 3 internet access point with mesh wifi 6.I have entire home group.I started the music from spotify music is playing whole house except of my bedroom. Music is start and immediately stopped. Interrupted constantly. No problem entire house but only problem in my bedroom. What can i about this issue?

To my Christmas horror, anything by John Rutter and the Cambridge Singers is now blocked. Is this because Tidal cannot pay the Collegium record label? Here am I back to using a CD player when these carols should be streaming. Has anyone had the same experience? Merry Christmas!

I have some MP3’s in the File Folder on my iPhone. Is there any way to stream them to my ERA 300’s?

Hi,I am having an issue where one of my speakers does not always show in the app after it has been idle for some time.Restarting the app usually fixes it, but it keeps happening again. The speaker is powered on and connected to the same network. Is this a known behaviour, or are there settings I should check to keep it visible?

I have a Sonos system with 2 Amps and two small speakers I am getting continuous dropouts. I tried to change the channel, but this is great out and I can’t change it. What can I do to fix it?

Music Fades IN & OUT, randomly and repeatedly. WiFi Connection is flawless. Software UpToDate. what now ?

On the 21st December 2025 my surround sound One SLs stopped playing and in the app it did they could not be found. I reset them and re-added them and they both updated to 92.0-72090. They then would not add as surrounds to my Arc Ultra so I,reset this and re-added this. This also updated to 92.0-72090. This version isn’t mentioned here - https://support.sonos.com/en-gb/article/release-notes-sonos-system-updates Anyone know why this version is not mentioned and why I had to re-setup all 3 speakers?