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Just purchased a Sonos Ray and got it in mail today and went to setup and it’s giving no indication that it is powered. No light, sound, and not showing up on the app. How do I fix this issue or is it defective. 

Hello everyone and welcome back! Greetings from Rome, Italy :-)I have a question for the experts, because surfing the internet I've always found conflicting answers.On the right wall, I have a door with a glass panel in the center, so I'd like to eliminate the problem...As you all know, our Sonos systems "reflect" the side channels of audio and the Atmos effects onto the walls.For this reason, I've always thought that curtains weren't a good idea, because they would absorb these reflections, ruining the audio experience.But obviously, a surface like glass isn't a good one either...On the internet, I've found confirmation that glass isn't good, and they recommend "closing the curtains." But that seems contradictory to me! Or am I wrong? Absorbent curtains shouldn't be good for Sonos audio, since they could then affect the side reflections...Can any experts clarify this for me?And then, more importantly, how do I solve the door glass problem? I'm renting a house, so I can't make any majo

Hi all.I’ve been trying all morning to get this set up, and I have failed. I’m normally pretty good with tech, but I cannot get this to work in the way I want.I have:Beam Gen 2 Play:1 x 2 as satellites. Connect Audio-technica turntable (with line out)The turntable and connect are a birthday gift for my wife. She loves vinyl. She hates tech. I need a way that she can just hit start on the turntable, and magically music will come out of the speakers.Currently the beam and play:1 are connected to the TV as a surround system. I tried grouping the connect and beam etc as a separate group called “record player” and set it to auto play, but it doesn’t appear to have worked. I still have to go to system, and link the 2 when I play a record.Any tips on the best way to set this up?Thanks

I have a question.i have sonos one.i would like to connect  azamon.co.jp of alexa.  But, he connect amazon.com. Plaese teach me, how to azamon.co.jp of alexa.

Hello, I have an issue where my Sonos system, a Beam, 2 Era 300, and a sub are not able to play.I have a Sony A80K OLED, the Beam is plugged in via hdmi to the Earc input. I also have a 4k apple TV and a PC for gaming. Prior to having the PC I had a PS5 and don't remember having any issues, but currently no matter what input/device I'm using I will get a message stating the external audio system is unavailable the only thing that seems to help is unplugging the TV power cable, I have tried many different settings on the TV, the PC, etc. I can probably provide specific answers to specific questions but I'm getting so tired of not being able to enjoy Sonos sound with my TV and gaming. Please help.

When I try to play BBC radian my 8 device Sonos system I get the message Couldn’t play Radio 4 (or 2 etc

Hi everyone,I’m planning to upgrade my 1st gen Sonos Connect, which has been connected to my HiFi for years and has worked flawlessly (and still does) alongside a few other Sonos speakers around the house. I’ve been using the S1 app all this time without any issues, so the recent S2 app problems haven't affected me.That said, I rarely use the Sonos app unless I’m grouping speakers, or setting new speakers up. My main go-to has been Spotify Connect. But with Spotify now increasing prices in Australia, still no CD-quality streaming, AI-generated tracks flooding my playlists, and an app that's become cluttered with podcasts and audiobooks, I’m ready to switch to Tidal or Apple Music for a better app experience, and better sound quality – especially through my HiFi. I’m currently trialling Apple Music, but there’s basically no support on the S1 app.To get the most out of either service, I know I’ll need to replace the Connect — and that brings me to the Sonos Port.I’ve been on the fence fo

I have recently moved and have brought some but not all of my system with me. I have a new router. When setting up, I can see the components I want to add (sub and play 1s) but when I try to add them I am asked to sign in as system owner. I then end up in a loop and can’t add anything. Any suggestions?

Trying to re establish my wireless Sonos 1 speakers (4 total)

Sonos Move only plays Sonos Chime on alarms.  Fix?

HelloWhen I turn off one of my predefined alarms, Sonos turns it on again.When I delete the alarm, Sonos undeletes it.Never had this issue beforeAnyone who knows what to do?  

Hi Community, hope you can help me with the following issue while playing the Sonos radio: it shows a “No Content Items Available” message.I tried already what suggested in same topic 3d (ie rebooting, login out and in, reloading the app, etc, etc) and the message is there . I do not see the content .any clue how I can fix this?appreciate any support and thanks in advance Paolo

Will roam 2 work as a set with the beam for tv

Jag har försökt att lägga till min Apple Music i Sonos men jag får bara upp ett felmeddelande  ”ett problem uppstod, försök igen senare”. Jag har prenumeration på Apple Music så det ska fungera. Vad ska jag göra för att få det att fungera? Moderator Note - Translation by Google:I've been trying to add my Apple Music to Sonos but I just get an error message saying "a problem occurred, please try again later". I have an Apple Music subscription so it should work. What should I do to get it to work?

Hey all,Have had Sonos since many years, and with mix of first and second generation products, ie 1,3,5 and soundbar w subwoofer. Actually still installed the boosterNavigating and selecting music with various Apple products, from iPhone 11 Max, through iPad to the newest iMac.Since the January SOnos update, I still face problems with very slow response when anting to change, and the very annoying issue, that sometimes some of the SOnos component aren’t available for selection. Actually sometime not in 1 Apple products (iPhone), but then selectable on the iPad.I want to start this conversation towards Apple use of SOnos, with older a newer Apple products to older and newer Sonos products.Any guidance ? Any learnings?Looking very much forward to your comments. Thanks

I have bought a Roam2 and want to add it to my system . The app tells me to sign us as the system owner , and when I log in I get into a loop and  keep getting this message about signing is as the system owner . What am I doing wrong?  

When I open “Die Drei ???” in the Sonos with Spotify as the music source, the infinite scrolling is buggy. Sometimes alnums get skipped, sometimes when I scroll down, I see the same albums again. I recorded a video of that. Pleade also notice the order of the albums that is not always correct.https://we.tl/t-g9tRew3j4d 

I’m using the line-in entrance to drive a stereo paired Sonos Five speakers, joined by a Sonos Move 2 speaker.All components have the latest software updates, including the Sonos app.Any pause in the audio source longer than a few seconds, causes the Mone 2 to disconnect from the currently playing set of speakers - namely the line-in driven pair of Sonos Five which do resume playing correctly.The only way to restore playing from the Move 2 as well is through the app, re-joining it to the paired Five speakers (that are connected via the line-in). In other words, if there is no constantly playing sound/signal - the Move 2 will disconnect and require re-joining every time playing resumes.I’ve tried: Turning off and back on the Move 2 speaker. Updating all system components (app itself and the latest Sonos system updates). Changing Sonos network channel. Killing the Sonos app once the Move 2 is correctly connected/joined and is playing.But nothing helped so far.  

Voice on update is now excellent. It was very bad before and needed subtitles. Now everything is way more balanced with the right volume of surround to voice. PLEASE do not f.... This up by changing it. Leave it. I have a beam with small bass and surrounds s2I've had hi fidelity systems for 40 years and it is now excellent. 

Hi, I own a hotel and have several separate groups of speakers in different parts of the hotel all running on the same SSID .This works ok, but the staff have to usually select ‘switch system’ in the morning as the iPads dont seem to stay connected to the group of speakers that was selected previously when they arrive to work in the morning. When you select switch system you get a list of ‘Rooms’ with the different number of speakers beside the room number.  This mixes up daily so the order the list is in changes so making it difficult for the staff to identify what ‘Room’ relates to what area as some of them have the same number of speakers . Is there a way to name the ‘Rooms’?online articles says there is but when I try it, it seems to relate to the speakers not the ‘Rooms’Hopefully someone can help me. 

For years there has been only problems with my sonos system. I’m so close to chucking it all out the window. The last hour: Playbar works, unable to add livingroom speakers, try ten times, playbar disappears from system, app goes completely blank, livingroom re-appears, unable to pause, playbar reappears in app but without sound, and on and on and on and on ad infinitum et absurdum. Where can I send it all for incineration?! 

I have a Sonos ray, Sonos 1 and a Sonos move. When I put on my Sonos Move for music in our conservatory it automatically puts the music through the Sonos ray even though I click the source to be the move. Getting so frustrated. Moderator edit: Changed “roam” to “Move”

We just finished our basement and added a stone fireplace and hung our LG OLED evo 77” tv above. We are wanting to add some kind of additional sound system for watching movies. Are there any Sonos options out there that we don’t have to get a soundbar? 

Hi!just got a new Arc Ultra in black. when unboxing it, I first thought I was shipped a whit one by mistake because the protective felt in which the Arc Ultra came is white.  My previous Arc Ultra (also black) came in a black protective felt, as all black Sonos speakers came in black felts. Has sonos changed this detail in its packaging?

I am having trouble setting up my SOnos home cinema.In my sitting room, I have a One connected to my router. All my other speakers use Sonosnet and this mostly works great.I added an Arc Ultra to the sitting room and this is also working. However, I am now trying to connect up rear speakers.I moved another One into the sitting room and tried to setup both this and the One connected to my router with the Arc. I get a little way through the process and then I am told that the Arc needs a wired ethernet connection.I should say at this point that I have tried my Sonos setup in wifi standalone mode before and it did not go well - the network was incredibly unreliable and I do not want to go there again.I spoke to technical support about this and from what I can gather I have three options.1. Get a very long ethernet cable and drape it all around the walls of the sitting room so I can plug the Arc in. One of the reasons I chose the Arc was to avoid having cables everywhere.2. Buy a mesh netw