Answered

Hi everyone. Please excuse me I am not very technically minded just need a little help. I am replacing my era 100 (2 of them) with era 300. Do I just need to add them to my existing system & then follow the app instructions? Many thanks for your help & any info you think  might help would be great. The era 100 are going in another room by the way.😃

Hi,I would like to order the combination set of Arc Ultra + 2 Era 300s.  The Arc needs to be black with the Eras white.  Is it possible to order the combination deal in this configuration?  There is only an all black or all white option on the website.Thanks, Kevin

Hi everyone,I can’t find the way to have two different systems on my house. I’ve read some posts, buy they are not exactly what i Want to do.I want a System A with a Play 1 and a Play 5 with a turntable, they are streaming from a NAS A.I want a System B with several Connect and Amp, they are streaming from a NAS B.Today, everything is in the App, but I want to isolate the system A to it’s own phone App et system B too.What is the correct way to do it ? Create a second account with another email ? Using another wifi network ?I’m lost.Thanks in adavnceJerome 

I have a Sonos Beam Gen 1 and 2 Sonos IKEA Symfonisk Bookshelf Speakers connected.In order to be able to use this set up as my audio source for my Mac mini M4 I have the Mac connected to the Beam using:Mac connected to a USB C to SPDIF Optical Audio Output Adapter with 192khz/24 bit DAC This is then connected to the official Sonos Optical Audio Adapter  This is then connected to an HDMI cable which goes into the Beam.With thanks to ​@wheee09 who suggested this method in this thread 3 years ago. When I use the Apple Music app on my Mac to play music with the USB SPIDF Adapter selected as the source it works perfectly. Audio from the browser (Safari and Chrome) also works fine (for example YouTube). However when I launch GeForce Now (a gaming service) on my Mac the rear bookshelf speakers have a faint rippling/warbling noise coming out of them. Q - does anyone know what might be causing this and if there is a fix? The only thing I can think that is different between the three sources I’m

Beam Gen 2 with Symfonisk SpeakersI have a Beam Gen 2 soundbar and recently got 2 IKEA Symfonisk speakers (one Picture Frame and one Floor Lamp). I can see them in the app and play music on them, but I'm unable to add them as surrounds to my Beam. I also can't set them up as a stereo pair.Troubleshooting steps I've already tried: Moved all speakers to a new room Created a new room and moved everything there Factory reset each device and tried re-pairing - same issue When I tried putting the 2 speakers in setup mode to add them as surrounds, the app wanted me to add them as new speakers instead of recognizing them for surround setup I haven't tried using Ethernet since I don't have easy access to ports nearby, but I don't see why that should be necessary for this.Has anyone else experienced this issue? Any suggestions would be really helpful. Thanks!

Greetings, I thrifted a Play:3 for $15 recently and figured it would be a solid upgrade to my basic Creative Pebbles that I'm using now. I was wondering if I could use it as a PC speaker system with my laptop's dock setup. The laptop is plugged into a Pluggable Thunderbolt 3 dock, which is plugged into a Netgear gigabit switch shared with my other devices. If I plug the speaker into the switch, will my laptop be able to use it as an audio out? I'm on a captive network but I already provided the admins with the MAC address to get it online. Thanks!

When trying to watch a movie through Disney app on Apple TV, the sound is broken, intermittent…… all other apps play fine…. Netflix, prime….. it’s just the Disney app…. Advice please

Hello, not only is Tidal not working....but MyTuner Radio is not working anymore...

Hello,While i was listening to music today, there all of a sudden was some popping noises on the right side of my headphones, that lasted for like 2 seconds, went quiet and then came a white noise that started out quiet but became louder over time. I searched online what it could be, and Google gave an answer that it could be that I didn't update my Sonos Ace (same answer here), but didn't work for me at all. Nothing changed after I updated it.It seems to always start out quiet and gradually gets louder, until it becomes unbearable to listen to. 

We were away for about 3 weeks and, upon returning two of our speakers won’t work.  I can connect them to the ethernet cable and they will work, but they can’t seem to use wifi.  I do have the app on my phone which seems to be where I have to adjust the settings.  I keep my music library on a MacBook Pro, not all the music is downloaded onto my phone or iPad.  It would take too much space.  

My WiFi is working as I’m streaming Netflix. yet my Sonos is not connecting to play music

I noticed that I use to have my volume set at a certain volume number and it was perfect for my listening preference, but now it seems I need to turnup the volume setting much much higher today???Also my bass is not pounding like it once use to unless I am turning uo the setting to like 8 setting. It was no where near that before. Something must have changed, what? Dannyo

Hi, I am running the Amp and Sub Mini with a pair of KEF Q150’s. Sounds really good but I’d like to try better speakers, namely better KEFS, LS50 Meta’s.Anyone running them please? I have searched and a couple of posts 5 years ago came up. Thanks.

Starting a few months ago, I can no longer play WPFW 89.3 (DC) on Sonos.  It plays in the TuneIn app, or on the station website, just fine, but when I try to play it through Sonos, I get a “Couldn't play content, try again” error.Every other station I try works fine on Sonos, and WPFW works fine via the web and via TuneIn -- just not in Sonos (although it did until a few months ago).This is my go-to weekend station, so I would appreciate if someone could help me solve the mystery!

I use Sonos Desktop Controller on Windows, with my large Music Library on the PC. If I turn off the Windows Defender Firewall for the Public Network, it works fine.  If I turn on the Firewall for Public Network the app does not find the Music Library. The Firewall settings for allowing apps to communicate through the Windows Defender Firewall for Sonos Desktop Controller is to allow on Private and Public networks. Changing my local network to Private or Public does not seem to change anything. So all is fine if the Windows Defender Firewall is Off for Public Networks.  This is not good.  I seek advice on how I can make this work safely.

Hello i just bought 2 Sonos era 100, I have seen numerous complaints regarding the case getting some cracks over time. I am still in the 30 day window for a return. Can anyone confirm if Sonos changed the way they are making the era 100 so the case does not peel ? what happens once the warrant expired and it starts peeling ? thank you 

How do I control my Sonos froma remote location? My Sonos is set up on WiFi 

As of today, Tidal Connect can no longer select my Sonos speakers. Is anyone else experiencing this problem? Is there a solution?

Hi! Bought Sonos port which I´m trying to connect to existing system “living room” where my Sonos speakers are. iOS app, however, put the port to a new system “living room 2” so there is no connection between the devices. I have started several time from scratch and also reseted the port to factory settings. I am stuck. Any help?

Hi I got four groups,All - Arc ultra and sub 4Cinema - Arc and sub 3Tilda - IKEA Sonos oneMaster bedroom - IKEA Sonos one Group cinema is dropping out randomlyBoth when watching on connected Samsung 55” led and with Spotify and apple music services from within Sonos app. Tried without HDMI cable from TVTried new HDMI cable from TV Tried  channel 1 6 and 11 from Sonos app network settings.They tried various channels on the router wifi All Sonos products are up to date Also sometimes an extremely banging noise occurs from the arc in group cinema and sometimes a loud repeatedly sound like a machine gun is heard and i need to unplug the power cord to the arc. I have tried factory reset a couple of times for all peosucts. I just sent a diag to the support ***********I talked to the support in Sweden a couple of times.Please help. Regards Himzo Moderator edit: recorded and removed serial number

Previously, I have been able to update my S1/S2 compatible products to work with the S2 app. Now none of these products will update. What is going on?

I see that you can play the entire library through Songs. Is there a way to exclude certain albums or songs? Christmas albums for example. 

Good afternoon all,I’m after some help/advice please, to enable my 2 Sonos play 1 speakers to work wirelessly on my new wifi network. I’ve followed numerous help articles online, but without success, hence this post.Situation:I’ve recently introduced a new mesh wifi system to my home to increase WiFi coverage. (this has included introducing a new mesh hub, which is plugged into the existing router via an ethernet cable)Challenge:Despite numerous steps (see below), I have been unable to get by play speakers to work on the new network wirelessly. FYI the speakers will work when connected via ethernet cable to the new mesh hub, but this is not a viable solution moving forward.Steps taken so far (following advice in the app and help articles):Removed the 2 speakers from the app (so that no products show in the Sonos app when it re-loads) Factory re-set the speakers (however they do not display a green light when powered - instead the light goes solid white after flashing white and orange)

HiMy current system is listed below together the dates acquired.  I am considering adding, for example,  an ERA 100 or a Roam 2 and I'd like to understand if the new speakers would integrate with my existing configuration. Also, would I need to use the S2 app for the new speaker(s) and would the items below be compatible?Bridge 06/2012Connect 06/20123 x Play 1 02/2014Play bar 09/2014Sub (Gen 2) 10/2016ThanksBryan

the sonos ray works fine but every few days the white light blinking and I am not able to do factory reset