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Hi, trying to add a Connect Amp but it requires an update first.It keeps going in a loop (gives update button option, I click it then it loops back to click the update option again)but doesn't show an error code. Also tried downgrading to the previous Sonos S1 app. Fails to find the amp. Tried the usual reboot after factory reset of holding in the speaker/mute button until it goes into pair mode (green colour). Cleared out the android app cached data as well and tried the website app but it doesn't allow you to add a device....grrrAnyone know how to sort this?

So i own 2 Play:1s. And the one downstairs is fine, and works normally, The one upstairs (the one that’s having issues), works fine in the sonos app, but on alexa, it still said device offline. So i looked it up, and found that i could deregister it from my alexa account, then add it back, however when i add a speaker, it doesn’t find it during the search.  Any help would be appreciated  

I created a new Spotify account.  The Sonos app will let me remove the old spotify service but when i try to log in to the new service it automatically authorizes the old one without letting me log in to the new one. Has anyone found a work around for this?

I want to move eras around for other purposes, like playing music without the full surround set up. is it possible to create a duplicate living room where eras are not set up in surround?

I have a Sony Bravia TV with a soundbar.  The soundbar’s not brilliant.  Would it help to get a couple of Sonos speakers to use as surround sound?  And how would I connect them?  I already own a Sonos Play 1.  Can I play my telly through that?

Very weird scenario. I can’t remove or reauthorize any of my music content services. When I try and disconnect the service Sonos tells me it was unable to disconnect and there was an error please try again. When I try and add/reauthorize account because I can’t disconnect same answer it goes to app login page for Sirius xm and Spotify and tells me there was an issue reauthorizing the account. I call Sonos support and I can’t even run and submit a diagnostic to Sonos. It times out and says there was an error submitting diagnostics. I log in on the web browser through my desktop and all my speakers are offline. Super weird because my app shows all of them active. I can start Spotify only through the Spotify app not through Sonos and I can control the volume of each device from the Sonos app. I can also unpair groups and re add speakers through the app so obviously the system is working and responsive just appears to be an issue though the app and the browser. I’ve uninstalled and reinsta

How do I connect my hifi system without wireless connection to Sonos era 100 speakers?is a cable available?

I would like Sonos Ace headphones to work the same way as other devices. So that it is possible to listen to sound simultaneously in headphones and a soundbar or assign them to groups. Now the soundbar sound is turned off and other people in the room can't hear anything.My situation: We are watching TV sports. The children are shouting. I put on headphones so I can hear better, but the others in the room, who don't mind the children shouting, can't hear the TV.  That would make me very happy.

HiI have been trying to add Amazon music to my sonos, but Amazons message is that it has sent an OTP code to my email and I don’t receive it, the email that they sent it is a good one, I have tried and tried again and again, their is no choice availlable to send it by text, Can someone help me.Thanks 

Brand new speaker, Alexa seems to work for everything except controlling the smart home. It just says it can’t find a device or group with that name. System is updated, and I’ve tried disconnecting and reconnecting Alexa from the speaker.Thanks!

Arc keeps beeping on and off and loses sound on various channels but not all

I have a Sonos set up that was installed in 2013.  In the last 1-2 months, my system will cut out for 5-10 seconds.  This will move from room to row with no specific pattern.  Sometimes it will happen 3x in a row about 10 minutes apparent.  Other times it will only happens once or twice with an hour between.  When it cuts out in one room, you will still hear the Sonos playing in another room.I currently have 3x 1st Gen Connect that connect via a Bridge to the Wi-Fi.  These 3x Connects support three different rooms.  The speakers are not Sonos and are powered by a separate amplifier.  So each Connect attach to a different channel on the amp which power the speakers in the respective room.  We also have a 4th room that uses a Connect Amp that powers a set of floor speakers.  All Connect components are connected via a Sonos Bridge and controlled through the Sonos App (not the S1).I normally steam SiriusXM and Amazon Music.  Sometimes we will listen to a CD To trouble shoot, I have install

Hi I would imagine this has been asked, but, due to so many answers relating to the old app, it seemed quicker for me to post.have a sonos beam , sub mini and two era 100 connected to my tv.Can I set up a separate group using the same speakers to play just the era1 100 as a stereo pair , when I play music and then go back to group all of them for the tv?Thanks for your time

So there is the message “couldn't play content. Try again” in 3 different rooms, while one works fine.I have tried rebooting the modem router and the Sonos speakers. Not the mesh. What is weird is that they all work when I choose “everywhere” from the first working room. Just not separately.

I dropped my Era 100 by accident twice. It feels like something is broken inside the speaker. It also sounds too bad. Does anybody know some technician in Mexico City, to fix my Era100?I just discovered that it sounds better upside down.Thanks 

I have been using SONOS for years and playing mp3 and m4a files with no problem.  All of a sudden m4a won’t load.  I saw a response to this issue from 3 years ago that says convert the files.  With what, a magic wand?  I am not a tech guy, I just expect things that work to keep working.  I can play the files from the computer but I don’t care to have to run to the office every time I want to put something on.  What is the issue and how can it be rectified?

I have a Sonos Beam 2. I seem to have connection issue with a TV when it has a non-apple streaming device. Sonos switched between ‘internal speaker’ and ‘HDMI input’ - and thereby no sound coming out. I haven’t used the optical cable yet. Any advice would be much appreciate

I have a set of play3 with the ARC+sub I want to replace the play3 for era300 will they be easy to setup in app ty

Hello,I am a user in Japan with an active Amazon Prime membership. I have been unable to play Amazon Music through the Sonos app for the past few weeks.When I try to play a song from Amazon Music using the Sonos app, playback does not start and I get the following message (see attached screenshot):  "Go Unlimited. Listen to this music and tens of millions more songs with Amazon Music Unlimited. Sign-up at https://www.amazon.co.jp/music_on_sonos".Amazon Music and Sonos are already connected.  (Japanese UI, translated below, see attachment 2):  "Thank you. Amazon Music is now ready to play on your Sonos device. You can return to the Sonos app."Despite this, playback still does not start.- Amazon Music used to work fine with Sonos previously.- I am using Amazon Prime Music, not Amazon Music Unlimited.- The account connection says it is completed.I have already searched this forum for solutions, reinstalled the Sonos, Alexa, and Amazon Music apps, and performed a factory reset on the Roam

How do I check my Roam 2 battery level when not connected to a network and only using Bluetooth? Thanks in advance 

Hi, I have a 15% upgrade credit activated and I am trying to buy an ERA 100, but I dont see the credit on the checkout. Any tips?

Any help available. I have a playbar that has an optical cable for its input. My new TV (Toshiba) uses a RF remote so I can’t set the volume up as it only recognises IR. Any advice?Thanks

I am buying a Samsung OLED 65” tv, how will the sound fair once connected to my Sonos beam please 

I purchased a Sonos system years ago, and with the S1 app rarely had any issues connecting. I recently purchased new speakers because I was constantly being reminded that the old speakers would no longer be supported. With the new speakers I needed to use the new Sonos app. Now I can almost never get a quick connection to my speakers, and often can’t connect them at all. My phone is connected to our home WiFi, I set and reset the speakers to connect to the home WiFi - and nothing. I am more than frustrated. I feel that I’ve been suckered into buying expensive new components and Sonos is letting me down. I can connect through Bluetooth - but I could have just bought less expensive Bluetooth speakers. 

Hi my Sonos keeps dropping out from WiFi. Every other device in the house is connected to WiFi but my Sonos app isn’t finding my speakers