Contributor I

Answered

Era 300 pops when grouped with Beam

8 replies
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I have a gen 2 beam paired with a Era 300. During playback from my hisense TV I occasionally get a popping sound from the Era 300. Has anyone else had this issue?

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TriticaleAnswer

Prodigy II

You cannot add only one rear speaker to a bar as a surround. What you’ve done is to group both devices in one room. For music could be good, because you’re filling better the room, but for TV is not the best option, because the Era is trying to play the same sounds than the bar but with an small delay.

You can get a second Era to create a Home Theatre or use your current solution just to play music but not for TV.

N

nik9669a

Senior Virtuoso

Just to clarify your setup: do you have 2 Eras set as surrounds? Or is it set as a room and you’ve grouped the Beam room and the Era room? Or what, I’d not one of these setups?

D

DuleypAuthor

Contributor I

I have just the one Era 300 paired with the gen 2 beam. Both are located in the living room. I stream Spotify for music with no issues or popping sounds from the Era 300. It's only when I use the sound system with my Hisense TV to stream movies that I get the popping sound.

TriticaleAnswer

Prodigy II

You cannot add only one rear speaker to a bar as a surround. What you’ve done is to group both devices in one room. For music could be good, because you’re filling better the room, but for TV is not the best option, because the Era is trying to play the same sounds than the bar but with an small delay.

You can get a second Era to create a Home Theatre or use your current solution just to play music but not for TV.

Stanley_4

Grand Maestro

Sonos uses a lot of specific term to describe the system, this may help you describe your setup more clearly.

https://en.community.sonos.com/tutorials%2Dand%2Dhow%2Dto%2Ds%2D229149/sonos%2Dterminology%2D6905527

See the Grouping, Bonding and Pairing sections in particular.

D

DuleypAuthor

Contributor I

This is a big help, Stanley!

Thank you, I'll take a closer look this week.

C

Cee Hill

Contributor I

Did you find a solution? I may be having the same issue with an Arc and Era 300. I’ve had the system for 2 years and just recently noticed the problem. Era is living room 1 2

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bouchernok

Lyricist I

Did you find a solution? I may be having the same issue with an Arc and Era 300. I’ve had the system for 2 years and just recently noticed the problem. Era is living room 1 2

I also have popping with the Era 300’s. Speakers grouped are (2) Era 300 and beam. Has worked fine for the last year and noticed w/n the last week that the Era’s started popping when watching TV. Streaming music does

M

Memphian

Lyricist I

Hi all - Thanks for all your posts. I have the same issue with my system. Music plays fine on Spotify, etc. but the Era 300 pops with anything from Tv (Hulu, Amazon Prime, You Tube). My Era 300 is new addition. Sorry those of you with previously stable systems starting having this problem recently; but does sound like this was problem likely introduced in an update and thus can be fixed once they track down the bug. I will try submitting a diagnostic with a support ticket. The more they get, the better in helping them locate the glitch.

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