Chromatic Producer I

Answered

S1 Creating New Account Issue

Forum|Forum|9 months ago
December 24, 2025
17 replies
1367 views

I have a Play:5. Setting up a new account, on a different iPhone. I keep getting the “Unable to create Sonos account” error. I’ve rest everything, still unable to create new account.

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Best answer by Mr. T

Update - pushed volume up while green light was flashing, heard a tone and now I have the flashlight yellow light.

Has the S1 app discovered the speaker yet?

Flashing green indicates it was ready to be setup.

https://support.sonos.com/en-us/article/sonos-led-lights

If you’re still having difficulty creating a new account, have you tried creating the account by going to the following https://login.sonos.com/ then selecting “Create account” ?

Show previous replies

B

bryantsfAuthor

Chromatic Producer I

Update - pushed volume up while green light was flashing, heard a tone and now I have the flashlight yellow light.

Has the S1 app discovered the speaker yet?

Flashing green indicates it was ready to be setup.

https://support.sonos.com/en-us/article/sonos-led-lights

If you’re still having difficulty creating a new account, have you tried creating the account by going to the following https://login.sonos.com/ then selecting “Create account” ?

S1 has not discovered the speaker. Also haven’t created an account. Will try that next.

Nothing I do is by popular demand - Steve Martin

Mr. T

S1 has not discovered the speaker. Also haven’t created an account. Will try that next.

Connecting by ethernet is normally the quickest solution for initial setup, especially for older devices.

Airgetlam

And, just to drive this point to a ridiculous extent, if the device had been previously set up on S2, it won’t be ‘found’ by the S1 controller, you’d need to follow this FAQ.

Bruce

controlav

Lead Maestro

You can tell if the device is alive at least by connecting via Ethernet and then running my iOS app (see profile). It will find all devices on the network, even if not configured for accounts, even straight out of the box. This would at least verify the basics of life for it.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

AjTrek1

Read the information in the link below. There are several that may help.

https://support.sonos.com/en-us/search?q=S1

However, I’m not understanding what you mean by “isolate”? As has been mentioned the speaker can be set to the same S2 with its own room name and not used until ready. Also downgrading a speaker to S1 means no future updates to latest features. I’m trying to understand why one would downgrade a speaker to S1 as from your profile all Sonos are S2 compatible. Running S1 and S2 systems do have downsides as mentioned in the link provided above.

Together Everyone Achieves More = T.E.A.M.

B

bryantsfAuthor

Chromatic Producer I

Update - pushed volume up while green light was flashing, heard a tone and now I have the flashlight yellow light.

Has the S1 app discovered the speaker yet?

Flashing green indicates it was ready to be setup.

https://support.sonos.com/en-us/article/sonos-led-lights

If you’re still having difficulty creating a new account, have you tried creating the account by going to the following https://login.sonos.com/ then selecting “Create account” ?

This worked! Created an account and set up was a breeze!

Nothing I do is by popular demand - Steve Martin

Mr. T

This worked! Created an account and set up was a breeze!

Happy to hear that worked out for you.

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