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Andre Bester
Contributor II
December 26, 2025
Answered

Always an issue

So tired that my SONOS system always have an issue.  Have 25 devices and update. But there is always an issue. 

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Airgetlam
AirgetlamAnswer
December 26, 2025

I wouldn’t think so, but fixing the issue that is causing your difficulties, which most don’t share, might help. Or giving more detail, so we can help you figure it why you’re experiencing this challenge.

You may want to edit your original post, the T&Cs you agreed to when you signed up frown on vulgar language. 

You also may want to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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3 replies

Andre BesterAuthor
Contributor II
December 26, 2025

Should we just throw out our 25k investment?

Airgetlam
AirgetlamAnswer
December 26, 2025

I wouldn’t think so, but fixing the issue that is causing your difficulties, which most don’t share, might help. Or giving more detail, so we can help you figure it why you’re experiencing this challenge.

You may want to edit your original post, the T&Cs you agreed to when you signed up frown on vulgar language. 

You also may want to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
jgatie
jgatie
December 26, 2025

25 devices totaling $25,000?  The most expensive Sonos device costs $1000, and most are under $500.  So unless you own 25 Arc Ultras, something smells fishy.

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