Answered

I have had a Sonos system for nearly 10 years and it’s always been associated with the same email address.  Recently one of my speakers needed to be factory reset and re-added to my system.  In the process of doing this I realized that I am no longer considered the owner of my system and while my email and login info will log me into the Sonos app, it does not give me control over my system and won’t let me make any changes including adding speakers.  I’ve called Sonos and they were very unhelpful and wouldn’t even verify what the email address is that’s associated with my system.  I’ve had an iTunes account stolen from me in the past and Apple was able to give me back control of my iTunes account after removing the Russian email address the hacker attached to my account.  Does anyone know how I can regain control of my system without starting over and factory resetting every speaker and adding them to a new account?   I have 30+ speakers and this process would take the better part of

Hi, I’ve moved my Arc Ultra from my flat to my girlfriend’s house and set it up there. It’s connected to her WiFi, all skills set up on the Alexa app and plays Spotify or radio through the Sonos app. The Samsung TV plays perfectly through it, my problem is when I give voice commands to Alexa, it confirms the command, then Tells me that device is offine….if anyone can help I’d be most grateful.  Alexa worked perfectly when I had the Arc set up at my flat, before I moved it to hers, and set up a new system there…….

I have recently gone back to Comcast cable and can’t get my Sonos to go on WiFi. my units are between 5-7 years old and they were working fine before I moved back to Comcast. I have spent hours talking to AI but nothing has worked. it works with the Ethernet but when I try to put one on the WiFi I get a incorrect password. I have rebooted, unplugged , changed WiFi password and changed my security firewall to zero.  any suggestions is greatly appreciated. 

Greetings,I have the Sonos Playbar Model 48, OS: S2, Version 17.0 (build) 85.0-64200) Hardware version 1.9.1.10-2.2It’s connected to my TCL C745 4K QLED TV (Android TV OS Version 12, security patch 5 May 2024 (I probs need to update that) Kernal 5.4.233+I have the Optical out connected from the TV to the Playbar (as it does not have HDMI).I also have an Amazon Fire TV Stick - Fire OS 8.1.3.7 (RS8137/2904) Fire TV Home Version 7201001.1 connected to the TV via HDMI and connected via a Network cable into the official Amazon Fire TV adaptor.Ok, that’s all the numbers out of the way.So, I use the Fire TV for everything, When I pause Netflix or Prime for any longer than about 5 minutes, when I come back to resume (press play on the Fire TV remote again). The volume is gone. I have to press the volume up button a few times before it comes back.I have gone through all three devices and ensured any sleep timers are off.My TV has its default output set to Optical.My Fire TV has its Sound and Vo

Hi All, I watch a lot of premier league football in the UK and the Now TV app has dolby 5.1. Would a pair of era 100s with a decent sub be a good setup for watching soccer? Thanks

Hey Community, I’m hoping you can help me figure out a solution to a problem I’m having getting any audio at all to come through my SONOS home theater system when I switch over to use one of our gaming systems. I have a home theater system in place that includes as Arc, two Play Ones as surrounds and a Gen 4 sub. That is all connected to my Epson LS12000 projector and I use an AppleTV 4K for streaming. That all works great. However, when I manually unplug the AppleTV from the projector and plug in a gaming system instead, I’m able to get the picture but no sound. I have no clue why. I’ve read pretty well every thread I can find that approaches this area, but haven’t found an exact match or developed a better understanding of the context of the situation. If anyone can help explain it to me, I’d be very appreciative of that!

So i got my Ace headset around January and have been absolute loving them, the ANC is super sweet and the sound too. about a month ago i slid my fingers across the headband and noticed there was a sharp bumb, still not sure what it is, as i dont really wanna take them apart. My question is, if this is reason to send them back, ive been very careful with them as its an expensive piece of electronic for me, and im afraid the sharp thing will eventually pierce the headband. 

All of a sudden I cannot play my localy stored music anymore from my iPad. Same music is on my iPhone and no issues with that device.So same music (NOT downloaded music from Apple, but own music tranfered from pc) plays without any problem from iPhone (like it always did) but not from iPad.I can see all the songs and can select by Airplay where they have to be played, but I don’t hear anything. After about 10 seconds the music starts playing by the speakers of the iPad.Changed nothing to the system and all devices are updated.Already reinstalled app on iPad without any result. Any solutions/ideas?  

I have had a couple of SONOS ACE and they all have the same problem, the audio in the calls. When making calls people can't hear me in the best way, it's as if the microphones didn't work the right way. The problems that the people I talk to mention to me is that they hear interference or that my voice is too low. I thought that with the new update this problem would be solved but no. I recently connected my SONOS ACE through the USB - C cable to my iPhone and the surprise was that the audio problem in the calls was solved, the people I talk to can hear me very well. My question is do you know how to fix this problem with the wireless connection? Or do you know if SONOS is working on fixing this problem? Does the same thing happen to you?

At first I play side one of a vinyl record. Making sure to use the slider to set the volume. However sometimes when I turn over to side two, and press play, the volume goes way up to 100%, busting my neighbours eardrums 😃. Is it a known problem? Any fixes?

I have a music library that includes Windows Media Player (WPL files) playlists. I am continually curating these and they are primarily what I play. In the app I select Music Library, Imported Playlists, the playlist of interest, and then start using the Play button.Some weeks ago, this functionality stopped working. Pressing the Play button resulted in a spinning icon. Whereas doing this used to clear the existing queue and then play, this was no longer the case. I had to explicitly first clear the queue myself, and then pressing play would work. Ok, I got around that and lived with it.However, as of last weekend (Sat 3/22), this no longer worked, and further, playing my imported playlists does not work at all. Pressing Play results in an endlessly spinning icon. Pressing the ellipsis icon (...) and then trying alternate methods results in:Play Now: something went wrong Play Next: unable to add to queue Add to end of queue: Unable to add to queue Replace queue: spinning play iconPlayi

I have an Arc/Sub 3/Era 300 home theater system and i’m having a lot of problems with performance. will connecting every speaker to ethernet help? Right now only the Arc is wired.

Hi, I have recently noticed that on my Sonos playlists about 50% of the songs which I access via Apple Music are displaying a ‘item no longer available’ and not playing. If I take them off the playlist and then re-add them, the song plays so it’s obviously ‘available’. I have de-activated/activated the account to see if that clears the problem but to no avail. I’m just getting frustrated by spending so much time re-doing my playlists. It appears to be a problem with the S2 app. Any suggestions? 

Update of 2 Sonos One SL does not work, all recommendations of the support done multiple times. 3 Sonos One SL and all Sonos 5 updates worked ok

I want to purchase sonos connect amplifier , I shall be setting up a WiFi connection with Internet. In the event Internet is down momentary on my WiFi,  will I still be able to play stored music on phone over the WiFi on sonos connect amp?Internet services is unreliable in my region, I don't want to get frustrated not been able to play music when Internet is down?

My couches are either side of the tv, running perpendicular with the soundbar. I am wondering which era model would be more forgiving as I'll be putting them behind one of the couches? Other option i have is to move the couch all the way back to the window, about 15ft from the tv and place the surrounds behind me there.

Hi folks,I’ve got an LG OLED55C8PLA TV, connected a Sonos Playbar by optical cable. For years I’ve been able to adjust the volume of the TV output through the Playbar using the LG magic remote.  As of about a week ago, this has stoped working. I can adjust the volume of music through the SONOS app using the remote, and I can adjust the volume of the TV using the app, but not the TV output with the remote. I’ve replaced the remote and it hasn’t helped. I’ve tried the Remote Control Set-up in the SONOS app too. Have contacted LG and SONOS for help, but neither could fix it.It may be an LG firmware update, but I’d have thought someone else might have had the same problem and can’t see that others have. Anyone have any helpful ideas?Dave

I don’t know what’s causing this, but my middle channel sound coming from my arc ultra is not loud enough. I’ve done everything I can do to try and get some clear and louder dialogue but nothing has worked. My regular arc sounds louder and clearer. My ultra almost sounds muffled and I’ve enhanced the speech enhancement to max. Any suggestions or did I get a defective ultra? I purchased this when they opened up the pre orders. 

Watching TV and Sonos just quits working 

I would like to listen to Music from Spiritune, a third party music streaming service, through my Sonos system. So far, it seems to not be supported by Sonos.It would be nice if support for the service could be added to the app.

I have an analog turntable, without a built-in preamp, currently connected to analog speakers. I would like to connect it to our Sonos network. At the moment, we have three Sonos speakers without a line-in (I believe they are Sonos Play). What do I need to connect everything? Thanks in advance! The photos are of the turntable (hopefully to clarify)… —————-Ik heb een analoge platenspeler, zonder ingebouwde platenspeler, nu nog met analoge boksen. Deze wil ik graag op ons Sonos netwerk aansluiten. Op dit moment drie Sonos boxen zonder line in (volgens mij de Sonos play). Wat heb ik nodig om dit allemaal te verbinden… Dank alvast!!  foto’s zijn van platenspeler (hopelijk ter verduidelijking)..    

I currently have a Sonos system consisting of Arc, Gen 3 Bass, and (2) ERA 300 speakers. I am interested in up grading the Arc to a Arc Ultra. The problem I have is the horror stories of individuals that have done this is people had to do factory resets on the other speakers and True Play sound calibration does not work. This is beyond my abilities. I talked to Best Buy and basically told me there are no guaranties this is going to work. What I'm afraid of is to buy the upgrade and end up with a system that does not work, even putting the original back in place. I even want the the ACE headphones added during this process. I have no problem paying someone to do the work, but finding someone that will guaranty it will work is impossible. Any idea of what I can do to guaranty the upgrade and have peace of mind. I live inn Middletown Delaware 19709.

Trying to manage content services but it is giving me a message that I have to sign in as the system owner.  I am signed in.  I am confused. 

We’d had our Sonos network installed in this house for over 8 years without any problems. One of our devices is not compatible with the S2 upgrade so we left everything running on the Sonos S1 version without any problems. A few months ago I upgraded two of our phones, 1 iphone is connected perfectly fine, the other refuses to connect to the sonos network.  We’ve uninstalled / re-installed the app several times, checked the WiFi config to triple check the Sonos and iphone are on the same network, checked permissions, etc.  The Sonos network itself is used daily and has never faltered.  After (re)installing we:see the 3 picture / intro screens Choose connect to an existing network the app reports it can’t find the network and we get to the “push the button” screen we don’t have a device with the first “infinity” button, so go to the next screen I press the play/pause and volume up on a device, the light starts slow flashing amber and nothing… eventually the Sonos times out and goes back

I have the new Sonos app installed on my Android phone. Until the most recent updates, it seemed to be improving from its disastrous initial release.Since the last couple of updates however, there appears to be a new bug. Under the category "Your Services" I can no longer click on the links to "View all" for any of the music services that my Sonos app is connected to without the app crashing. Is this a known issue? Would be great if it could be addressed and corrected.Thank you.