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Answered

Migration S1 to S2 stuck

  • January 8, 2026
  • 5 replies
  • 74 views
M

Hey folks,

I eventually decided to migrate from S1 to S2. All my devices are compatible. So in the S1 app I clicked “upgrade to S2” (or whatever the wording was). Next the app asked me to install the S2 app, which is what I did. Opening the S2 app the system is detected but I get a prompt saying that the system is only compatible with S1. 

So I’m stuck: can’t upgrade from the S1 app and can’t add all the speakers to the S2 app.

I’m sure that people had the issue before. What’s the best practice to resolve this?
Would resetting to factory help?

Thank you,

mrpase

Best answer by Airgetlam

I would have called Sonos Support to discuss it. they’d have likely figured out what your issue was much more quickly, and provided a quicker and more acceptable solution than posting here. 

5 replies

Mr. T
  • Mr. T
  • January 8, 2026

Don’t factory reset any speaker.

In the S2 app, are you able to check for updates to see if a firmware update allows the devices to show in the latest app correctly?

https://support.sonos.com/en-gb/article/update-to-the-latest-sonos-app-using-the-s1-controller

    Stanley_4
    • Stanley_4
    • Grand Maestro
    • January 8, 2026

    You could try unplugging power to all but one Sonos speaker and trying the update, if it works do the next one until they are all done. If one balks, power it down and continue to the rest.

    Revisit the balky one and try again, if necessary call support.

      Airgetlam
      • Airgetlam
      • January 8, 2026

      It might be worth confirming if all your Sonos devices can actually be upgraded. 

      Bruce
        M
        • mrpase
        • Author
        • Contributor I
        • January 8, 2026

        It might be worth confirming if all your Sonos devices can actually be upgraded. 

        All of them are: several Play:1, a Playbar and a Move Gen 1.

        None of the suggested things worked. I was still stuck in the status I mentioned in my initial post. I was kinda frustrated during the day so two hours ago I reset all of the 8 speakers and added them to the S2 system which I started. 

        Not the migration experience one would hope for. But seems like investing 90 minutes was the investment it needed. Found a solution, but still not what good experience looks like.

        Airgetlam
        • Airgetlam
        • Answer
        • January 8, 2026

        I would have called Sonos Support to discuss it. they’d have likely figured out what your issue was much more quickly, and provided a quicker and more acceptable solution than posting here. 

        Bruce
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