Answered

Hi folks, I’ve recently upgraded from a Sonos Beam Gen 1 to a Gen 2 and have a query about Dolby Atmos effects. The Sonos Beam Gen 2 is located in our lounge, which has a roughly 10-foot high ceiling with a light fitting on the middle that hangs down slightly. At the moment I can’t seem to hear any rear or overhead sounds when playing Dolby Atmos content. I’ve used Trueplay to set up the soundbar, but does anyone have any recommendations for possible Height Level audio settings, please? I’m not sure whether to go lower or higher in those settings (or leave them at zero) in order to pick up any overhead or surround sounds. Thanks in advance! Matt Moderator edit: Changed Gen 1 to Gen 2 for clarity

Hi. I am looking for some wisdomI have a sonos ONE in the kitchen which i really like. Recently i have done an update as there was some difficulty with the sonos app finding the speaker ( i was still able to mostly find the speaker on spotify)Since then it seems the speaker is invisible to the app and to spotify. My wifi set up is with the BT router in the lounge (other side of an old brick internal wall from the sonos speaker) and a BT wiFi Disc extender in the room above the kitchen to reach the loft office. From my reading the sonos speaker systems are disrupted by having the wifi extender with the same SSID - I have read that you cant change the name of the WiFi disc as it just repeats out the wifi signal. So it seems the option is to Buy a mesh network - £250 ishbut…I was wondering...if sonos use sonosNET can i plug a sound bar into the TV and the wifi router and then the sonos ONE in the kitchen should attach to that network and not the WIFi? This would be cheaper and i would get

I’ve had an Arc (plus a few other speakers) in our media room, along with an ATV for forever. Everything was working fine for a couple of years. Within the last month, I need to disconnect (using the ATV and volume-down button) and then reconnect the ATV remote in order to control volume with the Arc. This procedure works about 20% of the time. I have to do it again and again in order to regain volume control with the ATV remote.To repeat. every single time I power down the TV and ATV when I turn the system back on, the ATV remote control is not capable of volume control with the Arc. Then I go through the “remote unpairing” steps one to ten times, and it works again. This is a new issue. It worked perfectly for years before a month or so ago.

So, seems other people have had the same issues. Trying to log into my app and control my system. I’d like to play my music. App keeps asking to log into. Then says it wants to connect to the website to log into. When I do it takes me to their store not my account. Going back to app it asks me to sign in. I have existing devices but they don’t all show and asks me again to sign in. Yet the app also shows I’m signed in. Every time I try to sign out it’s jumps to an error and timed out pop up. Just keeps sending me in circles. The Sonos app has been having major problems for years now. There’s simply no excuse any longer for this mess. This isn’t the first time I’ve had issues connecting and maintaining connections. Last time I spent 3-4 hours trying to connect my system. Your speakers sound good. But if you can’t connect they are absolutely worthless. 1000’s of dollars invested in your system and your app is S***. Sick and tired of it. I’m selling everything. 

I would like to have a feat request for beam gen 2 and Era 100 as surrounds to support true play (quick tune) as per here   Thanks!

Can I use Sonos Connect to use with my old HiFi Stereo Amplifier & pair of speakers without using any other Sonos Speakers ?  

Hi! I purchased an Era 100 to line-in for my Audio Technica turntable. I also bought the Sonos USB-C to RCA (3.5) adaptor. Furthermore, I bought a headphone-to-RCA 3.5 (female and male) connector piece off amazon. I tried connecting the Sonos connector to the RCA connector I bought online and the pieces fit together but they are “loose” and no music is playing through the Era 100. Does anyone have any suggestions? I have updated the app and system as well.

So, seems other people have had the same issues. Trying to log into my app and control my system. I’d like to play my music. App keeps asking to log into. Then says it wants to connect to the website to log into. When I do it takes me to their store not my account. Going back to app it asks me to sign in. I have existing devices but they don’t all show and asks me again to sign in. Yet the app also shows I’m signed in. Every time I try to sign out it’s jumps to an error and timed out pop up. Just keeps sending me in circles. The Sonos app has been having major problems for years now. There’s simply no excuse any longer for this mess. This isn’t the first time I’ve had issues connecting and maintaining connections. Last time I spent 3-4 hours trying to connect my system. Your speakers sound good. But if you can’t connect they are absolutely worthless. 1000’s of dollars invested in your system and your app is worse then bad. Sick and tired of it. I’m selling everything. 

I want to be able to connect a microphone to my era 100. Can someone send me details of what I need to make this happen. 

How do I switch internet services on my Sonos system?

Hello!Just bought Arc Ultra and hit a problem, probably, with a broken speaker, producing crackling sound at a certain frequencies on the right side. I've asked Sonos Support and they have, after a long conversation, escalated the issue higher to some technical team. It's been more than two weeks now, and I still got no response, however I have contacted support several times, they never were able to say when that technical team will contact me.The product is quite new, I should have 30 days free return warranty - maybe I should request returning the product instead of hoping on sonos support to do a warranty case?I have a case number, but cannot do anything to check its status. Kind of a weird situation, especially considering that the product already came defective to me.What should I do?The Arc Ultra was bought as a part of a TV bundle with two era 100s, they work fine. Will I be able to return just Arc alone?Any help is appreciated,Best regards,Alexey.

one sonos5 gen 1st plays, but there is a ticking sound at the same time and it disrupts playback 

My Sonos multi-room music distribution system is somewhat dated, but working perfectly well. I have just bought a new Windows 11 PC and I want to run Sonos from the music library on this new device. I have shared the library on the network, but the Sonos controller [on my iPhone] will not acknowledge it and will not update the software - It says a couple of my Sonos components are “incompatible...” I don’t want anything new; I just want to continue using my Sonos system as I always have - Can anyone help me?Thanks, Geof Ashton

Hi, I am unable to paid samsung solar remote to my Sonos playbar. I already went to settings on TV and added the remote as universal remote with the Sonos system. But still I cannot control the volume. It seems remote is working on bkuetooth mode and not IR mode. Not sure how to switch to IR mode. Please help. Kind Regards

Hello everyone,I received a new Arc Ultra yesterday, and after setting it up, I hear a crackling sound in the high frequencies, particularly with piano music but also with some voices in movies. It's not just necessarily harsh (which might be down to my interpretation) but there's also a kind of crackle mixed in, instead of the tones being pure.Is this a known issue? I can't find anything about it on this forum and I'd like to do some troubleshooting before I call Sonos directly.Cheers!

Setup:Samsung UHDTV Series 6800Sonos Arc UltraSonos Era 100 Sonos Sun 4.0Connect to arc HDMI ( earc connection)Having difficulty keep TV connected to Arc Ultra. If TV if off for a while when turned back on has difficulty connecting. Can anyone recommend settings. I hate to buy a new TV as this one isnt that old.

I have a Sonos Beam 2 which I want to connect to a Samsung Frame TV which uses a separate control box for all connections. This control box is 15.meters from the TV and Sonos. We have tried to connect the Sonos to the control box across CAT5E/CAT6 cabling with an HDMI extender at each end to enable the HDMI inputs into the Sonos and Samsung control box. The problem is the Sonos is now flashing white and orange and sound volume is limited to level 15. Can anyone suggest a way to resolve this problem?

Hi,I have a Sonos Ray and Samsung UE32F6000F, without optical port and have purchased the Sonos HDMI to Optical adapter.I have switched the “eArc” setting on in the menu and connected the HDMI port to the one labelled eArc on the back of the TV.I am unable to get the two to connect using the Sonos app and nor does the TV recognise a speaker has been connected.I have noticed the optical cable end does not glow red when connected to any device (the TV, a laptop etc). I have also tried 3 other HDMI cables.Any ideas/tips?Thanks

Hello, I’m running various Sonos zones throughout my home via Sonos Amps (9 of them) which power speakers in different rooms.  Since installation, I’ve always played music just fine via Airplay connection to the speakers throughout the home.  The issue I’m experiencing is that I’d like to add the Sonos Amps to Apple HomeKit so that I can run automations to play music at certain times, and also direct Siri to play from a Homepod or Phone to one of the Amps.  As I go through the process in Apple Home to add an accessory, all of the amps show as options to integrate, but the process continuously fails.  I’ve rebooted all amps.  I’ve rebooted my router and other smart home hubs. All amps show as an accessory ready to be integrated into Apple Home.Airplay error shows even though the Amps DO work via regular airplay playback from any device in the home.After clicking “Ok” on the Airplay failure, this message from HomeKit shows. 

Why is there no Android widget support? When will this be rectified? I assumed I'd done something wrong or that there was some obscure issue with the Fold 7. I'm astounded after coming here and reading multiple year old threads that widget support had disappeared, this is frankly unforgivable for a media streaming product.  

After purchasing our products to create our Surround System and downloading the app, we are getting emails in a language we cannot read (not sure what it is). None of the support categories are pertinent. How to change it? I want to receive any important information so I don’t know if unsubscribing will be detrimental, but getting the emails in a language I cannot read are useless.Any suggestions?

When I select Everywhere in the app to have all speakers connect.  The Arc does not connect while One and OneSL do  !??!

For security reasons I want to move all my Internet of Things (IoT) devices, including my Sonos speakers and Arc soundbar, off my main wifi network and onto a guest (vlan) network. Sonos documentation states that Sonos speakers must be on the same network as the device that runs the Sonos controller app. That’s a problem for me, since I want my iPad to be on my main wifi network, not on my IoT network. Is there any way to adjust my router settings so that the Sonos controller app on my iPad can see the Sonos speakers on the IoT network? All my other IoT devices work this way by default. So I’m hoping it is possible for my Sonos speakers too.

How do I know when my roam 2 is fully charged?

Message on home screen favourites tab, “ unable to load content “ very frustrating, help request