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Hello Sonos community! I need some help with something that has stopped working. I have many Sonos products in my house and make use of the integration with Alexa. I have a problem with two Echo Dots that has started in the last couple of weeks.A have an Echo Dot in each of my kids rooms and have them configured to always play music to a speaker in the same room ("group" in Alexa verbiage). In each case that's a Sonos Amp. For the last 4 or 5 **years** this has worked pretty flawlessly, enabling my kids to talk to their Echo Dot and say "play XYZ", to which Alexa will reply "shuffling songs by XYZ on Amazon Music, PLAYING ON SONOS" and the music starts playing out of their ceiling-mounted speakers via the Sonos Amp in their respective bedrooms.In recent weeks however, Alexa instead replies with the following: "shuffling songs by XYZ on Amazon Music, playing on Sonos. Sorry ON SONOS is offline" - and the music won't play at all.I've tried a bunch of things to resolve this: resetting the

I have a Sonos one ?Can I add ceiling speakers ?if so which ones do I order ?please x  

With our frame tv recessed into the wall so the front is 1/2' recessed can we install the Ultra Arc closer than 5.5" from the bottom of the tv?

I have a sonos system with 10 speakers wich works well. Until I connected two Era 300 as stere pair with a Pro Ject T1 SB lined in to the left. When I stream music the right 300 drops out and the whole system goes caos with soud dropping out in all rooms and sonos switching songs.. When I play a record on the stereo pair, the right speaker drops in and out all the time. When I spoke to Sonos they said It had to do with the setup on the router. Now I have forced the router to only use channel 6 on 2,4 and channel 100 on 5. With no luck. I have very good wifi speed all over the house. What should I do? Buy a new wifi6 router?

My sonos Moove 2 often appears as not connected or sleeping. I often try restarting it but this happens frequently. This is the only one of my devices that has this problem. Can you help me.

 My contractor thew out the parts that fit nicely into the back of the Sonos original soundbar and I can’t find the replacements anywhere!  Thanks!

I’m afraid to ask, but I suppose I must.I upgraded my router.  I set up the Wifi settings to be the same. SSID, password, etc.  Amazingly everything is coming back nicely, except for my many, many Sonos speakers.Why can’t they just reconnect?  It seems to want me to go through some kind of setup.  This would be hellish because I have the following: Sonos Arc, subwoofer, two surrounds Sonos Beam, subwoofer, two surrounds. Sonos Ray, two surrounds Sonos Ray, two surrounds 4 Sonos One SLs in other less listened to places.Yes, that’s 17 speakers.  How do I get them to reconnect without a burning hell of resetting everything?Thanks.

HiI have an Lg tv (65NANO86VPA) with a Beam, sub mini and 2x Fives connected.  My Sonos app only ever shows Stereo PCM.  I’m testing with a movie on Amazon Prime.  I have beam connected via eARC. Sound output is set to Dolby digital Should I  be getting better audio output???

Any suggestions as to how to make my Xfinity remote control volume work with my arc ultra sound bar?

I have just bought the Arc ultra and my trusty play ones are no longer compatible  as surrounds. I have bought some second hand Sonos ones to replace them. Is there such a thing as an adaptor plate for the stands so I can repupose them?

This happened 2 weeks ago and was resolved by unpairing 2 slone speakers. Since unparing all has been OK until yesterday 24/6/25, now the 2 set of alarms we have, have dropped, and worst of all cannot ser another alarm. Very frustrating as this is a major part of our Sonos setup. How do we get a fix?

How can I make one speaker become the driving hub for my other 7 speakers ??

I deleted all albums from my Amazon music library. Despite signing out of Amazon music and back in, removing Amazon music as a service and adding it back, turning my phone off and back on, clearing caches etc, the Sonos app still shows dozens of albums which were previously in my Amazon music library. Any ideas how to fix this greatly appreciated.

We have 10 Sonos speakers and have them grouped for different rooms. However these hardly ever work properly even though we follow instructions and go into groups, create and apply. We ask Alexa to play a certain group and it misses some speakers or adds them on. We are so frustrated with the set up we are considering taking g the whole system out and goingvback to our original system which was Bose 

Anyone had similar issues with their Amp? Constantly emits a loud buzzing noise directly from the device, irrespective of lines in or connected speakers? So irritating I have to have it physically unplugged when not in use.

I have a Sonos system integrated with Control4. One Sonos ARC in the living room and a Sonos Amp in the dining room.When operating thru Control4 app, if I select to watch something in the living room (where there’s a Sonos ARC), that works fine, but then I am not able to group the dining room. The room just don’t appear as available to be grouped. Looks like the Control4 cannot see the path between the zones, when I am in the “Watch” activity.When I select to “Listen” something in the living room, the grouping thru Control4 works fine.I have tried several connections in the driver (between the TV and the Sonos), all of them (digital, analogic, home theater input), and never was able to group the dining room when using the “watch” activity. 

i have two sonos 5;s i have them in a small mens cave / bat cave ive noticed that the sonos mini sub is on sale and am seriesly thinking about getting it...since its a small room will the mini sub alter the sonos 5s sound output perhaps becoming more treble and allowing the mini sub to take over that duty...and if anyone has bought the mini sub for the 5;s do they say press the go button...will be looking out for any feedback ...thanks in advance

Good day. I have a system running 7 SONOS Port Media Players. Not attached to this account but another. The earlier Sonos app, S1 was used to configure and set up these players as a system, and the account signed in as owner, but after updating to S2, the account no longer lets me in as an owner. Is this a known issue? If so, is there a method around this besides starting from scratch and reconfiguring? Thank you.

Dear Sonos team,i upgraded from Arc to Arc Ultra and i am very pleased with the improvements that have been made in the sound quality, now the sounds are more defined and the "Sound Motion" represents a big difference in the bass compared to the previous Arc. I point out this thing that i noticed that in my opinion is an important aspect to improve, the volume of the soundbar. I also noticed this aspect in the previous Arc, the volume is too low when listening to some sources (for example some songs on Youtube). I also use a high quality e-Arc hdmi cable… Sometimes i had to increase the volume up to 60-70 to start hearing well and putting it at 20-30 it was practically silent. For example, with some films, the volume at 30 is calibrated well and in other cases it is low and i have to increase it up to 50-60. I think it need to find a volume range that is more uniform. I hope an App update arrives for this aspect.Good work

We have had a Beam 2 for a few years and all in all it's worked fine. That is until our Vodafone Router had it's firmware upgraded by them for another issue this week. During this process the router now will only offer a combined 2.4ghz /5ghz under one SSiD and there is no option to split them. All our devices connect at thier required frequency including the Beam however when I come to control it from my phone which is connect at 5ghz it get an error Could not play content. Try again. It shows the radio station selected but nothing happens either playing or pausing. Then it suddenly starts to play and I can then pause it from the app. I can stop it by touching the button on the Beam.So the only change is the router, is this likely to be my issue or is it a coincidence. I could get round it / test it by setting up a separate network with just 2. 4ghz maybe. 

I have tried all the fixes and nothing works. Has anyone had success? I am on a Mac and the only way I can play an itunes playlist is by using airplay. 

Is it possible to connect my new tv with an HDMI e arc port to a gen 2 connect amp?

Hello, friends, comrades! In your learned opinion, which streaming service works best with Sonos Era 300, specially in sound quality, adaptability, etc? Thanks in advance

For several months my speakers have been unusable.The android app crashes immediately on loading and has been updated multiple times. I no longer use this. At this stage I would just like to be able to play something on my speakers with the desktop app.The desktop app has virtually no options available and notifies me I need to update. It does seem to “see” the speaker but I can’t control it in any way. When I try this I always get the error 1101.I have turned off all of my 7 speakers except one play 1 which is cabled into my router. My laptop is also connected by cable to the router. It runs Windows 10.I have tried everything I can think of and everything I have seen on these forums. Multiple power off and on and ensured no firewall or other wifi settings are blocking the sonos application. It seems the application can never connect to the sonos server to perform the update. I think all my network settings are otherwise correct. Have experimented with band steering on and off, DNS set

Hello,One of my two Era 300s has distorted audio. I initially had a stereo pair. When I noticed the distorted audio, to determine which Era 300 it coming from, I removed the stereo pair and that only one Era 300 had the issue. I tried a factory reset but sounds are still distorted. Any ideas or thoughts?