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Alezizi85
Contributor I
January 17, 2026
Answered

Sonos Radio not working

  • January 17, 2026
  • 3 replies
  • 128 views

Hello,

I use to play music in my restaurant with Sonos Radio, but since yesterday the service give me an error everytime I select a Sonos Radio station.

I’m not able as well to subscribe to the Sonos Radio HD service by the subscription page.

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Best answer by buzz

What is the error message?

You are in a difficult situation. As a business you should be working through the PRO division, but it does not want to deal directly with end users.

3 replies

Airgetlam
Airgetlam
January 17, 2026

It’s hard to tell from your description, but it could be that a change to a protection app (virus/work/vpn) could be blocking a port for your speakers to properly reach the Sonos servers. 

Since you’re using this in a professional setting, what did Sonos Support say, when you called in to discuss it.

Bruce
    buzz
    buzzAnswer
    January 17, 2026

    What is the error message?

    You are in a difficult situation. As a business you should be working through the PRO division, but it does not want to deal directly with end users.

      Alezizi85Author
      Contributor I
      January 29, 2026

      What is the error message?

      You are in a difficult situation. As a business you should be working through the PRO division, but it does not want to deal directly with end users.

      I have to give back the authorization to Sonos Radio from Settings. Everyday. This is the only way to solve it, at the moment.

      I hope to find another way, frankly...

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