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Paddleon
Contributor II
January 26, 2026
Answered

Ipad, Iphone work but Mac keeps getting lost

  • January 26, 2026
  • 4 replies
  • 106 views

System has 15 devices and all running latest Sonos software.  Been a long time user (10+ years) and been through a lot of bumps over the years.  Right now running Mac OSX Tahoe 26.2 on a M4 Mac.  Both iPad and iPhones work flawlessly all the time, but the Mac about every 2-3 weeks cannot find my system.  I am so tired of the usual restart everything ( router, computer, speakers, amps, etc) that I want to trash the whole system.  If I'm sitting at my office and using only my computer I can rarely control the system.  Why the simplicity of the iOS and the lack of OSX reliability.   Haven’t changed a thing in the house, running fiber at 1GB same as always, with good coverage everywhere.  I refuse to run all over and disconnect and reconnect for 2-3 weeks of use, someone explain why one works and the other doesn’t.   All I hear is that must be a network issue, but if iPads running only on WiFi work why not the Mac?

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Best answer by Airgetlam

Then I would call Sonos Support to discuss it, as it isn’t the ‘common’ issue. 

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

4 replies

Airgetlam
Airgetlam
January 26, 2026

I believe it’s the implementation by Apple of the Mac’s privacy settings, which appears to be faulty. 

Toggle the local network permissions on the Mac:

  1. Open “Settings”
  2. Go to “Privacy & Security > Local Network”
  3. Find “Sonos” in list and toggle it on/off at least a couple of times, making sure to leave it toggled ON.
Bruce
PaddleonAuthor
Contributor II
January 26, 2026

I’ll give it a try, I know it's toggled on but did not try the “on and off’ toggling method.  Still seems weird.  Thanks

PaddleonAuthor
Contributor II
January 26, 2026

Well had hoped this would be the miracle I was hoping for, but same notification, system not found, adjust your firewall settings.  It was worth a try!

Airgetlam
AirgetlamAnswer
January 26, 2026

Then I would call Sonos Support to discuss it, as it isn’t the ‘common’ issue. 

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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