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leighvarnham
Contributor II
January 26, 2026
Answered

S1 & S2 - Alexa

  • January 26, 2026
  • 1 reply
  • 98 views

I had the S1 app for many years - all was working fine with Alexa. I could ask Alexa to play “x” on “y” room.

I upgraded some of my Sonos ecosystem - but couldn’t afford to upgrade all to S2 app compatibility. Therefore I have 3 speakers on S1 and the rest on S2. But that seems to have created a problem where all Sonos elements show as ‘online’ on the list devices page - but when I click into each speaker/amp/etc - they are all offline. I have only linked the S2 system with Alexa.

I have completed the steps below:

 

Turned off phone

App versions - up to date

Disabled enabled skill in Alexa

Removed and added speaker to Alexa app

Added Alexa skill in sonos

Reset network

Turned everything off and on

 

Diagnostic data  ******************

 

Given that I’ve spent a few hours to get something that I use maybe once a day - is it worth pursuing?

Thanks.

 

Moderator Note: Recorded and removed Diagnostic number. Modified in accordance with the Community Code of Conduct.

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Best answer by nik9669a

You’ll need to call Sonos support to follow up on the diagnostics report; otherwise they’ll do nothing with it. 

1 reply

nik9669aAnswer
Senior Virtuoso
January 26, 2026

You’ll need to call Sonos support to follow up on the diagnostics report; otherwise they’ll do nothing with it. 

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