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HaydonD
Contributor I
Jan 21, 2026 4:32 PM UTC
Answered

Apple Playlist are not showing up in the sonos app or Desktop

I have started to notice that new playlists when created in Apple Music are not syncing or even appearing in the playlist option in my Sonos app. if Io delete an old playlist is is removed and disappears from the list on both app and desktop. but if I recreate it, it is not seen anywhere apart from inside Apple Music on the Mac or iPhone.

I have removed everything app / service from both Mac & iPhone but it has made no difference, also I am getting duplicated playlist I have 4 copies of the “Favourites” 

I am using S2 system with iOS 26.2 and latest Sonos app and firmware

I have tried everything I can think of

Anybody got any ideas?

 

 

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    thismarkhohnson
    thismarkhohnsonAnswer
    Lyricist III
    Jan 22, 2026 10:14 AM UTC

    This is a common Apple Music + Sonos sync issue — Sonos only refreshes playlists from Apple’s cloud library, and new ones can take hours (or never sync) if iCloud Music Library is glitching. Try toggling Sync Library off/on in Apple Music, then remove and re-add Apple Music in Sonos to force a full reindex.

    The duplicate “Favourites” is an Apple-side metadata bug; Sonos is just showing what Apple’s API returns.

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    8 replies

    controlav
    controlav
    Lead Maestro
    Jan 21, 2026 5:23 PM UTC

    Apple are never very responsive to fixing their integration issues.

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    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      HaydonDAuthor
      Contributor I
      Jan 21, 2026 5:58 PM UTC

      Is this an Apple issue, are they aware of it?

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      HaydonDAuthor
      Contributor I
      Jan 22, 2026 9:59 AM UTC

      how does this get reported to Apple?

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      thismarkhohnson
      thismarkhohnsonAnswer
      Lyricist III
      Jan 22, 2026 10:14 AM UTC

      This is a common Apple Music + Sonos sync issue — Sonos only refreshes playlists from Apple’s cloud library, and new ones can take hours (or never sync) if iCloud Music Library is glitching. Try toggling Sync Library off/on in Apple Music, then remove and re-add Apple Music in Sonos to force a full reindex.

      The duplicate “Favourites” is an Apple-side metadata bug; Sonos is just showing what Apple’s API returns.

      Translate
        controlav
        controlav
        Lead Maestro
        Jan 22, 2026 12:03 PM UTC

        how does this get reported to Apple?

        By customers telling them, e.g. you.

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        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
          HaydonDAuthor
          Contributor I
          Jan 22, 2026 12:04 PM UTC

          I have already reported it but I was wondering if Sonos were?

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          Airgetlam
          Airgetlam
          Jan 22, 2026 6:20 PM UTC

          We wouldn’t know, Sonos doesn’t tell us about their inter-company communications, but as Sonos is not a paying customer of Apple, and you are, chances are much better that they’ll listen to a revenue source than a distribution source. 

          Depends on lots of other factors, too, but at the end of the day, a complaint from a paying customer usually carries more weight. 

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          Bruce
          kwarendorf
          Trending Lyricist I
          Jan 26, 2026 5:25 PM UTC

          I tried the suggested fix and my Playlists are still not syncing.

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