My Era 100 makes beeps when not used - I believe it is when my bluetooth paired laptop is closed and in the house. Playback from the laptop via bluetooth is fine, but when not used the loudspeaker will make those beeps regularly, even it is muted. I don’t understand the point of this feature and you should simply remove it. I complained a few years ago, you promised to put it on your updates list, but nothing happened.
Answered
Era 100 annoying bluetooth beep
Best answer by Jamie A
Hi
Thanks for submitting the diagnostics, I’ve recorded it and removed it due to diagnostics numbers being Personally Identifiable Information.
I think what Stanley mentioned is worth looking at. If you’re hearing the noise on a regular interval, then it’s possible that your laptop is trying to sleep but something is stopping it, which causes the Bluetooth signal to reconnect.
If you’ve tried that, as it does sound like a power management issue, and that didn’t help, then please reach out to support with the diagnostic reference number as they have the necessary tools available to look into this for you and help figure out what’s going wrong. If you don’t remember the reference number, support can find it for you on your account.
+17Hi
I’m sorry to hear that you’re getting the beep sound frequently.
The beep, or chime, is to signal that the device has either connected or disconnected from Bluetooth, so if you’re constantly hearing it, your Era 100 is most likely losing connection to the device (your laptop in this case) it is paired to.
This could be caused by wireless interference, or other network related issues. If the chime is constant, even when you aren’t moving your laptop, I would recommend submitting a diagnostics after you hear the noise, then reaching out to our support team. They have the necessary tools available to look into your system and see why the Era 100 is chiming, even when not used.
Regarding your previous thread: It was marked as a feature request by another moderator. This doesn’t mean that it will be implemented, just that it has been forwarded to the team for their consideration. While we forward all feature requests we get, we can’t discuss when or if they will be added to the Sonos app, as we don’t discuss our roadmap publicly.
I hope this information helps!
Thank you. It is pretty much as I suspected. When the laptop is in the same room and I am streaming sound all is perfect. It’s just if the laptop is in sleep mode, closed and somwhere else in the house. I get the sound in the evening, say at 5 min intervals. Is it still relevat to do a diagnostics report? That would not be a problem for me.
+17I would definitely recommend submitting a diagnostics and following up with our support team, as they’ll be able to see why the sound happens every five minutes. However, I would recommend you wait on submitting the diagnostics until after you hear the chime and then submit one within ten minutes of it occurring.
You might dig into the laptop's power management settings, it could be powering and sleeping the internal Bluetooth to save power.
Diagnostic submitted: **************
Moderator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.
+17Hi
Thanks for submitting the diagnostics, I’ve recorded it and removed it due to diagnostics numbers being Personally Identifiable Information.
I think what Stanley mentioned is worth looking at. If you’re hearing the noise on a regular interval, then it’s possible that your laptop is trying to sleep but something is stopping it, which causes the Bluetooth signal to reconnect.
If you’ve tried that, as it does sound like a power management issue, and that didn’t help, then please reach out to support with the diagnostic reference number as they have the necessary tools available to look into this for you and help figure out what’s going wrong. If you don’t remember the reference number, support can find it for you on your account.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.